“Company dose not understand basic customer service, very shady company would recomend buying item with a credit card to get the extra protection as they false advertise - 7 days free delivery i have been waiting 10 days and still no delivery and aparantly no tracking infomation ? are you made an item for £280 and you have no tracking full of s**t and i would not recomend to buy from this company i sugest you do some homework and purcase from else where - no responce to emails phone never gets answered”
“""I ordered a classic swegway for my brother and till this day it hasn't even arrived and they have not picked up their line whatsoever this is disgraceful and they should've shut down”
“complete fraud of a company. Like many others on here took our order and money and was told delivery would arrive in w days. Nearly two weeks later nothing arrived. The worst part...they do not answer the phone or reply to emails! As was a gift for daughter's birthday her day will be ruined”
“Swegway received and not working and I have been trying to speak to someone about this for 4 days with absolutely no response by phone, facebook message, email and even been to the store twice which wasnt open as advertised. I have never ever received such absolutely appalling customer service. DONT EVER BUY FROM THESE COWBOYS”
“""This is the most dreadful company I have ever dealt with. Despite taking my order when I rang 4 days later I was told it was out of stock.needed it urgently so cancelled the order and 5 weeks later am still waiting for a refund. Can't get through on the phone and my emails go unanswered. I wish I had read these reviews before I ordered from this company, a complete rip off.”
“Hi
Order no 14881
I still have not collected my goods ,
What about my order ?
Where is it now?
I'm waiting over 26days already
And is it 22 working days already too
I paid Shipping : £15.00 GBP for delivery in 3-4 working days,
It was destined for my grandson present and is late now.
Please can u let me know where is this package now and when it will be delivered ??
What's going on ??
You need over 3 weeks for send your goods to Ireland????
Thanks Peter”
“I purchased a Classic board the advert on the website said upgrade to Bluetooth and you would get a free bag, well I upgraded and never got the free bag I have emailed various times without any success, I have tried to call customer services multiple times and what a joke that is I think its just a method to subject you to their advertising I waited for 20 minutes and got no answer and that at 0905 this morning the line only opened at 0900.
the tracking number I got from Swegway was useless as their courier tracking site UK Mail did not recognise the number again that was emails to try and sort out but the issue was never resolved.
So all in all Swegway has the poorest customer service I have had in a long time I would not recommend using Swegway there are other suppliers out there who should perform better, I will never use this company again.”
“The worst company I have ever had the misfortune to deal with. Took my £249.00 no delivery of my order. Tried emailing, no response. Sent numerous messages on messenger, no response. Called by telephone, left on hold for over 40 minutes. Tried calling their other number, no answer. Absolutely disgraceful! This is my daughters birthday present......disgusting.”
“Despite avoiding items marked 'sold out' on the website, the goods never arrived. When I queried irt I was told that it was out of stock and would be with me direct from the manufacturer in Germany within 3-5 working days. Two weeks later, still no delivery.
Emailed to query then cancel the order, but got no reply. Called to cancel and get a refund, but a week later it is still not done, and now I can't even get through on the phone.
Looking at all the recent feedback online for this company, I am now VERY concerned that I have been ripped off.”
“I ordered a Segway for my sons Birthday that never turned up. I have been waiting for a full refund for two weeks. Nobody returns my calls or emails.
Complete joke of a company.
I will be taking this further.”
“It's still not been delivered the charger I paid for after a week of waiting and the ref numbers I was given on dispatch can't be traced, I'm fuming as £39.99 is a lot for 1 charger, it's Not acceptable, pls contact me asap pls 07803 159881”
“disgusted really have been duped and robbed by way iff ordering and paying for a 299 product and haveung delivered a lower cost swegey valued at 199 to then be told after finding this out an overnight exchange would be made still has not happened and can no longer contact the compsny”
“The worst customer service I've ever com across, for past 3 days I've been trying contact Swegway by phone and email to arrange the repair of my sons board following dispute.
This company gives you false hope.”
“Ordered a Swegway on 14 August, it's 22 August today still waiting for it to arive, been home twice from my holiday to phone ukswegway looks like I have to go home again tomorrow to see were this swegway is. I don't recommend their service.”
“My delivery, was over a week late, therefore we had to purchase another present in addition to this for my sons birthday. My advice, order at least 2 weeks in advance, even if it says 48 hour delivery.”
