Swimwear Galore Reviews

Name: Swimwear Galore
Address: 6 Kingston Town Close, ,, 6 Kingston Town Close, ,, Oakleigh
Rating: 4.79

4.8 Rating 4,612 Reviews

95 %

of reviewers recommend Swimwear Galore

4.8

Based on 4,612 reviews

Shipping & Delivery
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

8574 0222

Email:

enquiries@swimweargalore.com.au

Location:

6 Kingston Town Close, ,,
6 Kingston Town Close, ,
Oakleigh
3166

Write Your review

Tell us how Swimwear Galore made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product was good quality but the top was too big. Too much hassle to bother with returning.”

Helpful Report

Posted 3 years ago

Thanks for the feedback! We're sorry that the product wasn't quite right, although we do pride ourselves on having an efficient and quick returns system. We offer free and easy returns and exchanges within 60 days from date of purchase, if you are not 100% happy with your online order. You can find out more here: https://www.swimweargalore.com.au/returns xx

Posted 3 years ago

“Love your service - quick and efficient but the size guide I followed meant that I bought a top that was too big and it was larger when it was wet so too too big as a rashi which needs to be a snug fit.”

Helpful Report

Posted 3 years ago

Thanks for your feedback Mariama - we'll be sure to pass this on to our team xx

Posted 3 years ago

“In store an assistant was good at taking me to the right area to search for what I was looking for and helping me select some options to try on. I couldn't take all of them in to the change room as I had one too many. (fair enough) However, after trying some on and realising I needed other sizes in some styles, no one was around to help or even get the other pair I had to leave at the desk. I had to get dressed and go out in the shop to continue shopping. Staff seemed to be more focussed on putting away stock than helping. The store did not have the item I wanted in the size I required. They did not tell me that I could get it online with free delivery and return if it was not right. I ended up doing that and the delivery was quick and easy. Store service disappointing,especially as I was shopping by myself.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, which is extremely important to us. I’m so sorry to hear that you had a disappointing experience in one of our stores. Please accept my sincerest apologies for any inconvenience this has caused you. This is not the customer experience that we want our customers to have in our stores and I can completely understand your frustration. I would like to assure you that I have escalated your formal complaint to our Retail Manager, so that they can address this with our team and follow this up internally in accordance with our policies. This kind of feedback is extremely valuable to us, and we thank you for taking the time to bring it to our attention xx

Posted 3 years ago

“Bathers were nice, but first pair were faulty and had to return/ buy a new pair. Still waiting for the refund to be processed even though Australia Post informed me that they were received by you last week.”

Helpful Report

Posted 3 years ago

Hi Leah, we deeply apologize for this inconvenience! At the present time, due to our current high demand, it may take 5-7 business days for us to process your return. We understand that this is not ideal but assure you that our team is working as quickly and as efficiently as possible to process this for you. We are so sorry again and will be in contact as soon as possible! Thank you for your patience xx

Posted 3 years ago

“Great service in regards to ease of purchasing, delivery and return but disappointed in the product.”

Helpful Report

Posted 3 years ago

We're so sorry to hear that you weren't 100% happy with your purchase! Although we do offer free and easy returns and exchanges within 60 days of purchase! You can find out more here: https://www.swimweargalore.com.au/returns xx

Posted 3 years ago

“I found the staff and the online process excellent. Delivery was fantastic for this busy time of year. Thank you”

Helpful Report

Posted 3 years ago

Thank you for your wonderful feedback Irene :) xx

Posted 3 years ago

“Excellent assistance via the online chat function. Very helpful. Tankini purchased online although once received I wouldn’t have purchased if tried on in store despite good help.”

Helpful Report

Posted 3 years ago

Thank you for your valuable feedback! We're sorry that the tankini wasn't quite right but we offer free and easy returns and exchanges within 60 days from date of purchase, if you are not 100% happy with your online order. You can find out more here: https://www.swimweargalore.com.au/returns xx

Posted 3 years ago

“The swim top and bottoms I purchased are exceedingly small for my 6 year old grandson and will have to be used for a smaller sibling. I am sure there must have been an error made in labelling because they are tiny compared to previous smaller sizes purchased from you. Because I removed the label I cannot return them.”

Helpful Report

Posted 3 years ago

Hi Linda, we are so sorry that the swim top and bottoms weren't quite the right fit. Sizing may differ slightly depending on the brand, which is why we always advise checking the sizing chart whenever ordering, as well as trying the product on before removing the tags. Although we are deeply sorry for this inconvenience and will pass this incredibly valuable feedback on to our buying team! xx Thank you for your understanding!

Posted 3 years ago

“I felt very uncomfortable as a woman that has had 5 children and lost weight and being 52 It felt like there was no one I could relate too…. The girls in the change rooms were wonderful (but very young) I went through the lowest moment in my life when I was asked what are they (stretch marks ) but they are on your legs. Yes they are …. is that normal”

Helpful Report

Posted 3 years ago

Hi Amanda, we are so incredibly sorry that you had this experience in one of our stores. This is completely against our values and our goal of helping every customer feel absolutely amazing and supported in her swimwear. We always believe that our customer should leave with the best experience possible, and so will be sure to investigate this further. Your important and valuable feedback has been passed on to management, who will be ensuring that all staff are reminded of our policies when in the change rooms. xx

Posted 3 years ago

“Good quality but the straps are a bit awkward and ill-fitting.”

Helpful Report

Posted 3 years ago

Oh no! We're so sorry the straps weren't quite right. This particular style does feature adjustable straps that are also removable if you don't like the fit! But of course, if you're not 100% happy with your purchase we do offer free and easy returns and exchanges for 60 days. You can find out more here: https://www.swimweargalore.com.au/returns xx

Posted 3 years ago

“I had to send swimmers back because I ordered the wrong size. Communication was great however am still waiting for my refund.”

Helpful Report

Posted 3 years ago

Hi Samara, we're so sorry that you haven't received your refund just yet :( Unfortunately due to Australia Post's delays it can take up to three weeks for us to receive your return, but then we'll be sure to process it within 3-5 business days xx

Posted 3 years ago

“Great range of colourful kids swimwear but not really suitable for tweenagers. There is a real gap in the market for this age group - girls who are 10/11 who are developing and need larger sizes but don’t want to wear ‘adult’ swimwear. We loved the tankini we bought but had to send it back as it was too small and a particularly skimpy cut. A real shame.”

Helpful Report

Posted 3 years ago

Oh no - we're so sorry you couldn't find anything suitable for your tween! We're always aiming to improve our range, so thank you for your valuable feedback! Although we do have this page dedicated to our tween girls that we think might help :) https://www.swimweargalore.com.au/tween-bikini-separates xx

Posted 3 years ago

“Swimwear Galore gave my email address to a third-party company.”

Helpful Report

Posted 3 years ago

Hi there! We take our customer's privacy very seriously here at Swimwear Galore and would never give away any information to third-party companies. Please contact our team at enquiries@swimweargalore.com.au so we can look into this for you xx

Posted 3 years ago

“I cant really review yet. Had to return for a larger size but the product looked good.”

Helpful Report

Posted 3 years ago

Thanks for the feedback Christine! We hope your exchange gets to you as soon as possible xx

Posted 3 years ago

“I ordered 3 swimsuits, including a black one. I returned one swimsuit. However, I didn't realize until I had returned that one, and had removed tags from the black one that it was actually very (very) dark blue. Disappointing.”

Helpful Report

Posted 3 years ago

Hi Anne, we're so sorry that this happened. We always recommend double-checking the colour when ordering, as this particular style was ordered in the Night Sky colour way instead of the Black. We're so sorry for this inconvenience though xx

Posted 3 years ago

“I received my order pretty quickly, I have now sent it back to change sizing, it has been around 3 weeks. Hopefully I revive it soon!”

Helpful Report

Posted 3 years ago

Hey Sara, unfortunately with Australia Post's current delays, it may take us a little longer to receive your return. Although as soon as we receive your parcel, we will process it within 3-5 business days and notify you once your exchange has been shipped. If you still have not heard from us by the end of the week, please feel free to contact us! We're so sorry for the inconvenience but thank you for your continued support :) xx

Posted 3 years ago

“Return process slow - still waiting”

Helpful Report

Posted 3 years ago

Hey there! We're so sorry that it's taking a while to receive your return. Australia Post is unfortunately having significant delays and sometimes it is taking up to 3 weeks to even receive returns. We will then process this within 3-5 business days. Although, please feel free to contact us on 03 8574 0222 or email enquiries@swimweargalore.com.au with your order no. so we can see how it's tracking :) xx

Posted 3 years ago

“Service was good but bathers selected were of such rigid material that there was insufficient stretch to pull on. I have returned them.”

Helpful Report

Posted 3 years ago

Thanks Greer! We're sorry about the swimwear not being quite right, but we hope our returns process was easy and efficient xx

Posted 3 years ago

“I’m waiting for exchange swimsuits to be delivered”

Helpful Report

Posted 3 years ago

Hi Colette, thanks for the feedback! Unfortunately due to Australia Post's current delays, sometimes it can take us up to three weeks to receive the return. But then we will make sure it is dispatched and ready to be sent within 3-5 business days. :) xx

Posted 3 years ago

“I Love the feel of my bikinis and the support however, the straps are a little thin and twist over. I feel if they were wider they would sit better and be more comfortable.”

Helpful Report

Posted 3 years ago

Thank you so much Natalie for your valuable feedback! :) xx

Posted 3 years ago

Swimwear Galore is rated 4.8 based on 4,612 reviews