“Absolute nightmare trying to renew my motorbike insurance. Apparently bike & pet renewals cannot be done online via an account. I've been trying their number on & off a couple of days and been giving up. There is no robot to tell you what position in the queue one is at. It's a 03 number too. Ironically 30' ago I got an answer! Took my details and told me he'd transfer my call to Renewals Desk. Well, it rang and rang. Oh yes. I did try the "chat" option. No help whatsoever except to give me a phone number that turned out to be "no longer in use." God knows what it'll be like if I have to make a claim....”
“haven't left bad review before but after dealing with this company, I'm feel I such let people know that they rip you off, me and my husband as just tried to cancel a van insurance policy, we expected the usual £50 cancellation fee, but Swindon have managed to hit us with a £200 cancellation fee.”
“Absolutely appalling service ! I had been with this broker for many years but no more 😤😤 . Your agents we’re indecipherable on the call and unhelpful . Your cheapest quote to transfer my car insurance to a new vehicle was ludicrous and more than £500 more than a rival broker . Swinton has plunged into the depths of the abyss and unless you have a radical turnaround you will keep plunging further! Oh and by the way your agents need to understand that advising me that I could still drive my NEW car on the OLD insurance was total nads . It would have rendered me liable to prosecution in the event . Get a grip Swinton !!!! The abyss is beckoning”
“Your email address is impossible to find. I tried to cancel my policy on line but without a policy number it is impossible. I now have a letter asking me phone you. I am deaf and can't hear on the phone. I have sold my house. I don't need insurance. Policy number HE 26027683356. My reference 16024488/002. Stop making it so frustratingly complicated”
“After years of being an enthusiastic Swinton Customer, I have now gone off them completely. Usually they bend over backwards to give me a competitive quote, but not this time, not the usual, freindly help either, just a ridiculously well over priced guote with a robotic answer service from a non committal human. Or at least I think he was human.
So much for being a dedicated customer. What is the world coming to.”
“£250 annual premium... Sold van after 5 months... Had to pay total of £200 plus £30 to change address when I moved house...what the hell...plus the payment system didn't work so started to tell me about debt collection agencies... Absolutely awful”
“Terrible company in that they are simply brokers for some dreadful insurers (yes you Sabre). Go elsewhere and ideally directly with the insurer. Weeks after a crash they’ve yet to inspect my car. On the positive side a complaint yielded £150 which wasn’t what I wanted but even so. I won’t ever use them or any associated company again (Google Reassured if you are interested).”
“They hold your card details, automatically take payment a week prior to your renewal, then take six days to refund. Answephone says they open at 8.30 when they open at 9am. They make it so hard to cancel or not renew policy, staff are rude and unhelpful. I will never purchase any insurance service from them again”
“Close brothers brokers for Swinton i had to cancel my insurance it cost me £56.00 thats with a cancellation fee of £30.00 card details taken paid up full. Checked my bank statement to find that Close bros/ Swinton had taken another fee for £ 82.40 from my bank without my consent ? Complaint made via my bank ! Swinton are a total rubbish company ....advice do not use !!!”
“Took out van insurance on the 13 th October 2021 costing £122.14
Told them I had to cancel policy because I had to retire due to lung disease ,I was told I had to pay arrears totalling £117.79
The other company I used listened and did not charge me for cancelling early ,”
“Just been told by Swinton that to cancel my motorbike policy after selling my bike due to ill health they want me to pay them £40. What a bunch of rip off artists. Take my advice and shop elsewhere.”
“Disgusting
After being a customer of this company for several years i am absolutely disgusted by them. I had a claim for a non fault accident and they have now increased my renewal from £220 to £1100. After speaking to another company and giving full details they have quoted £240 ????? A strongly worded email has been sent to the CEO and a complaint lodged with the insurance ombudsman.”
“Terrible insurance company. They stored my credit card details without my permission and auto renewed. To cancel this I had to call them but could never get through.”
“I call them swinton swindlers & rip off close brothers my insurance was £30 per month when I missed it i was charged another £30 by
rip off close brothers £60 for the month after the year was up I cancelled by email swinton swindlers are now charging me £150 admin fees I have not paid a penny now they have given it to crc to get there money back which is never going to happen never use swinton swindlers for any kind of insurance it's not about the customer it all about the money”
“I needed to speak to someone about making a claim for damage to my home.
1st time - 30 minutes on the phone, no answer.
2nd time - 40 minutes on the phone, no answer.
3rd time - 50 minutes on the phone which they answered and then sent me back on a loop waiting, stating I called the wrong number when I called the number given for claims.
I WILL NEVER USE SWINTON EVER AGAIN.
It will be stressful trying to get thru to someone to help.”
“called and cancelled my house insurance . a month later received a thank you for renewing notice. spent 40 mins explaining i actually cancelled my policy .
then they still taken the first month instalment from my bank. now ive got to get back in touch yet again for a full reimbursement. absolute incompetent company. void.”
“They cancelled my car insurance causing me nothing but headache. They asked for my driver summary which I sent, then a photo of my licence which I sent, then the same for my named driver which I sent, then cancelled it anyway saying the photo wasn't clear enough. I still have the emails I sent and they could not be any clearer! They now have the cheek to try charge me for cancelling. Absolute joke of a company, this all happen 6 weeks into my policy.”
“avoid swinton van insurance by any means possible. no sent me my renewal. been taking payments for months. tried to chase and cancel and they are trying to charge me hundreds for it. spent an hour on the phone to customer services. all in all terrible company”
“Swinton are appalling at their service and problem solving. I have been dealing with them for over a year for a request of dual insurance form after realising that I had taken up two policies for the same property. I cancelled the other insurance and stayed with Swinton because they were slightly cheaper.
As a result the other company have requested for a dual insurance form to be completed to avoid charges. Despite several emails and phone calls, the problem hasn’t been solved. It’s left me with sleepless nights. As a result I also had to pay in Full the other company for the same insurance and duration, to avoid debt collectors harassing me.
I will NEVER use them again nor recommend them to anyone else in my family of friends.
Just imagine if this was for a claim. They are dishonest and not transparent.”
“We have Home emergency, first phoned on 22.10 to report a leak on our boiler. They sent a plumber (it’s illegal for them to do anything to the boiler but they still sent him) he said he would report back the part we needed. Tuesday we phoned again to see what was happening. They didn’t know how much we could claim back if we sorted our own engineer or how we go about claiming the money back. It was left that he would arrange an engineer. Phoned again today to be told they hadn’t arranged an engineer because we were arranging our own! That wasn’t what we had agreed, we were told an engineer would be here today. We were offer a hotel stay, portable heaters but no engineer, this company just cannot get any engineers to do the work for them so they either want you to sort your own or take up their offer of a hotel room for one night, they still wouldn’t have fix it in the one night they were offering. Absolute joke of a company. No one knows what they are doing.”
