Sykes Cottages Reviews

Name: Sykes Cottages
Address: Sykes Holiday Cottages Lime Tree House Hoole Lane, Chester
Rating: 1.20

1.2 Rating 1,481 Reviews

4 %

of reviewers recommend Sykes Cottages

Company Reviews

Questions

Metrics

1.2

Based on 1,481 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0124 435 2059

Location:

Sykes Holiday Cottages Lime Tree House Hoole Lane
Chester
CH2 3EG

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Sykes Cottages 1 star review on 8th November 2024

Anonymous

Sykes Cottages 1 star review on 2nd November 2024

Anonymous

Sykes Cottages 1 star review on 18th September 2024

Julie

Sykes Cottages 1 star review on 22nd June 2024

Anonymous

216

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible company putting money above people and this dreadful situation.”

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Posted 4 years ago

“Dreadful, awful Company Would never use again after this debacle. I would urge no one to use them in future.”

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Posted 4 years ago

“Disgusted! Continuing to retain payments despite pandemic conditions preventing travel. Not only refusing refunds but continuing to take payments from accounts, even after people being urged to cancel, to their own financial detriment. Phone call promised, but not received. Totally unacceptable treatment, bordering on profiteering.”

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Posted 4 years ago

“Appalling Unwilling to give refunds in light of the pandemic Shameful, would NEVER use again.”

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Posted 4 years ago

“Due to go on holiday but due to the covid 19 shutdown there is no way I can or would want to. Sykes Cottages are refusing to offer refunds even though they have broken their contract. You can change to a different date but they have put future prices up, some by 100%. Unbelievable profiteering from this sad, sad situation going on across the globe.”

Helpful Report

Posted 4 years ago

“We are due to go to the cottage we booked for the 24/4/2020. We have only had a message from Sykes, to change the booking date. This is not acceptable to us because my dad has lots of appointments, ie oncology, cardiology, and scans 3monthly for aneurysm scans. So it’s not ok for us to do. Plus my holidays from work. I have tried to get a refund from my credit card, but because they have offered to change dates, at increased costs, they will only refund if the company goes bankrupt. We will NEVER BOOK WITH SYKES AGAIN. PLEASE BE AWARENAND READ THE CONTRACT AND T and Cs.”

Helpful Report

Posted 4 years ago

“Covid-19 Refuses refund Terrible customer service over Covid-19, refuses to give refunds and expects you to rebook on different dates which end up costing you more money. Even though the government advise now is to travel unless absolutely necessary and and email from Sykes to say holiday is cancelled as a result, they refuse to give refunds”

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Posted 4 years ago

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Posted 4 years ago

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Posted 4 years ago

“No refunds and you are hiking the prices up 100% for next year, your company are a disgrace, trading standards, Martin Lewis and Piers Morgan, local MP informed, you are scammers, how dare you take our money and then try to rip us off. Your reputation will be ruined and we now have over 300 people in our group who will spread the word and you will be put out of business you complete set of thieves”

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Posted 4 years ago

“Cant contact them, due the covid 19 situation and the balance is due on the 3rd of april so cant stop that plus they want to charge me to cancel bang out of order”

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Posted 4 years ago

“ZERO STARS......AVOID AT ALL COSTS!!! Agree with all previous commentary about their shody money grabbing behaviour around refusing to give refunds for bookings which cannot be fulfilled due to corona virus even when home owners have agreed a refund. Check out similar posts on trustpilot and facebook. Same goes for the useless travel insurance from Towergate which they sell on their site. Disgusting way to treat customers!!”

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Posted 4 years ago

“Appalling company. The only thing they do quickly and efficiently is take your money everything else terrible. The only positive thing is judging by other customer reviews they’ll be out of business before the years out. One less rogue trader out there.”

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Posted 4 years ago

“Not paying refunds 😡 will never book again with them . This is a hard time for everyone 😡”

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Posted 4 years ago

“Sykes Holiday Cottages and property owners are profiteering out of the desperate situation we are in due to the Coronavirus Covid-19 pandemic by not offering refunds if you do not wish to rebook. You both need to accept some responsibility, and cancel holidays booked up until at least mid June, instead we simply keep being passed back and forth between yourselves and the owner of the property, and sadly neither of you will do anything to help. The owner of the property (Capel Bach) that we have booked, told us that it was up to you to cancel our booking and that we had to pursue this matter with you, they then promptly blocked my husband, how on earth can we be expected to deal with them in the future, having blocked us, even if we were able to amend to a different date? You have said that you are not sure what social distancing and non essential travel mean in regards to holiday rental cottages!? and up until Monday evening you were actively encouraging people to continue with their holiday plans “as we could isolate, whilst on holiday enjoying different surroundings”. Local Doctors have even been pleading with people not to go on holiday or even visit their second home, as they fear that the NHS capacity for locals will shortly be overwhelmed. In North Wales given the current Coronavirus Covid-19 crisis there are grave concerns about the increased pressure, that an influx of people will have on local services. People are best staying at their primary place of residence so that they can be near their medical care and support networks. There are less critical care beds in Wales than in the rest of the UK. Even though our Prime Minister has instructed us to only leave our home for very limited purposes, you have still sent emails out today that say “thank you for your email. Should you wish to cancel your booking with ourselves, as there are currently no restrictions on travel, just advisories, you would not be offered a refund. If you are due to travel within 6 weeks, the cost of your holiday would be forfeited.” What part of the government new rules in force; you must stay at home, does this organisation not understand?! You need to consider the position of your customers, instead of taking advantage of the vulnerable, many of whom are required to shield for 12 weeks and are unable to travel for the next 3 months as a minimum. Nobody knows when it will be safe to travel again, and due to the clear lack of customer care provided by you and your property owners we’re not comfortable in amending our booking to Easter 2021, even if able to. We do not know what holidays my husband will be able to take and neither do we know what will happen in relation to schools, our daughter will be sitting her GCSEs next year and there could be the possibility of a reduction in school holiday weeks due to the amount of time pupils are losing whilst the schools are shut, we simply do not know and therefore cannot commit to a future date. I understand that Sykes and the property owners are running a business, however a pandemic or natural disaster is beyond our control and is not covered by travel insurance. As a business you should not be running at a loss, relying on pre-booked money to keep your business afloat. You should have a working business model which ensures that you generate adequate profit to operate and not run at a loss. I'm sure as responsible business owners you will have mechanisms in place to protect them against force majeure - which means exceptions should be made when there are good reasons. A restriction on travel is surely a good reason and by not giving money back to people who physically can't travel to the location any more, is bad publicity for your company and will no doubt affect your future revenue. You are also acting unlawfully due to providing customers with unbalanced rights and excessive cancellation fees. Liz Saville Roberts AS/MP has also contacted you with regards to your unreasonable behaviour”

Helpful Report

Posted 4 years ago

“Use Sykes every year but this will be the last time. Not only is this site not letting anyone cancel due to covid outbreak , they allow people to pay DOUBLE to what they originally paid to rearrange to another date. Which is disgusting. However, we have chosen a date where it is cheaper than our original price, yet they will not refund us the difference? So if I was to book it now (as a new customer) the trip would cost me less???! This random price increase is not stated on their website at all, and I have only found this out after rearranging our original booking. Theyre letting themselves down compared to other companies who are letting people cancel / rearrange for no extra cost. Will not use this company ever again.”

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Posted 4 years ago

“Graham Donohue, moral reprobate, hang your head in shame.”

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Posted 4 years ago

“#profitbeforepeople....I have lost nearly £400 to this company who are refusing to refund in the current Covid-19 outbreak, I have no words for what I think of this company and I hope the way they have behaved will be the demise of the company as they do not deserve the trust/respect off future customers”

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Posted 4 years ago

“Had booked a group holiday at Easter, obviously cannot travel due to global pandemic and government restrictions, they are seeking to profit by hiking up prices for amended dates, and are not offering refunds. Similar companies (eg, AirBnb) have acted in good faith at this time and allowed people to cancel their bookings with refunds. Terrible customer service! Do not book with them.”

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Posted 4 years ago

“Appauling treatment from Sykes Cottages. Government instruction to stay at home and Sykes will not refund my money. Unbelievable. Do not use Sykes.”

Helpful Report

Posted 4 years ago

Sykes Cottages is rated 1.2 based on 1,481 reviews