Sykes Cottages Reviews

Name: Sykes Cottages
Address: Sykes Holiday Cottages Lime Tree House Hoole Lane, Chester
Rating: 1.20

1.2 Rating 1,493 Reviews

4 %

of reviewers recommend Sykes Cottages

Company Reviews

Questions

Metrics

1.2

Based on 1,493 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0124 435 2059

Location:

Sykes Holiday Cottages Lime Tree House Hoole Lane
Chester
CH2 3EG

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Sykes Cottages 4 star review on 6th January 2025

Happiness

Sykes Cottages 1 star review on 17th November 2024

Anonymous

Sykes Cottages 1 star review on 8th November 2024

Anonymous

Sykes Cottages 1 star review on 2nd November 2024

Anonymous

221

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not book with this company. We booked here as a constellation for our upset children as we had our Caribbean cruise cancelled for obvious reasons. Now due to government advice the site is closed. The company are refusing a refund. They state we can rebook but due to school holidays and me being a serving police officer with limited leave availability we cannot find a suitable alternative date that isn’t 100s of pounds more than the original cost. I would like this money back as now my husband isn’t earning as he has to look after the children. I have paid for a service and adhered to my side of the contract, Sykes can not provide that service and should offer the refund . DO NOT USE THIS COMPANY THEY ARE IMMORAL AND ILLEGAL”

Helpful Report

Posted 4 years ago

“We had to rearrange a holiday in May due to Covid 19 which Sykes have declared the holiday is cancelled. They have waived any amendment fee but we are expected to pay the same price for a week in May 21 which should be a lot cheaper. Sykes have no consideration for their customers and We will never book with them ever again.”

Helpful Report

Posted 4 years ago

“I had to rearrange my holiday in May/June due to Covid 19 but am expected to pay the same price for a week in December which should be a lot cheaper. Sykes have no consideration or care for their customers.”

Helpful Report

Posted 4 years ago

“Unwilling to offer refunds in current Carona virus debacle. Have used previously but would never use again. Paid in full for which we’ve received absolutely nothing. No response to emails. Can’t get through on phones.”

Helpful Report

Posted 4 years ago

“No refunds. No contact. No holiday”

Helpful Report

Posted 4 years ago

“Zero stats.....guess 'Anonymous' who gave 5 stars is one of the lucky ones !”

Helpful Report

Posted 4 years ago

“Totally lost for words with the way me and my elderly family have been treated....totally understand having my dates cancelled as I was going away on the 17th of April....but the offer of changing the dates only to find out all prices doubled for later in the year after the news of the lockdown...is dam right greedy and has no moral justification...and I wonder if the person who's house it is will be happy when I take back my money in another way later in the year..... revenge will be sweet...no place for greedy theives.”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“The Corona Virus has brought out the best in the vast majority of people,unfortunately the CEO of Sykes Cottages in not amongst them. Sykes Cottages are profiting from some of these very people currently giving their all who are now unable to take their hard earned holiday. I have made many bookings with them in the past but will never use them again”

Helpful Report

Posted 4 years ago

“Refusing refunds despite a government ban on travelling. They do not care that you cannot simply rebook or change dates. Apparently the world and his wife have unlimited leave entitlement with their workplaces. Also hiking up prices for future dates even if you could rearrange. Despicable.”

Helpful Report

Posted 4 years ago

“Quick, efficient, spoke to a very polite lady who helped me find suitable dates and got my booking changed within half an hour of me emailing. Very stress free”

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Posted 4 years ago

“Profiteering from Covid-19 crisis. Utterly shameful company staffed by crooks. Currently concentrating on generating laughable and oh-so-obvious fake ‘good’ reviews rather than providing any degree whatsoever of customer service. Without doubt, the most morally corrupt, contemptible and despicable company it has ever been my misfortune to deal with.”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“Avoid at all costs. Actively profiting from the coronavirus and keeping everyone's money. Horrible customer service and attitudes Never book with them unless you want to set your money on fire”

Helpful Report

Posted 4 years ago

“Profiteering from Covid-19 crisis. Shameful company staffed by crooks.”

Helpful Report

Posted 4 years ago

“Terrible company putting money above people and this dreadful situation.”

Helpful Report

Posted 4 years ago

“Dreadful, awful Company Would never use again after this debacle. I would urge no one to use them in future.”

Helpful Report

Posted 4 years ago

“Disgusted! Continuing to retain payments despite pandemic conditions preventing travel. Not only refusing refunds but continuing to take payments from accounts, even after people being urged to cancel, to their own financial detriment. Phone call promised, but not received. Totally unacceptable treatment, bordering on profiteering.”

Helpful Report

Posted 4 years ago

“Appalling Unwilling to give refunds in light of the pandemic Shameful, would NEVER use again.”

Helpful Report

Posted 4 years ago

“Due to go on holiday but due to the covid 19 shutdown there is no way I can or would want to. Sykes Cottages are refusing to offer refunds even though they have broken their contract. You can change to a different date but they have put future prices up, some by 100%. Unbelievable profiteering from this sad, sad situation going on across the globe.”

Helpful Report

Posted 4 years ago

Sykes Cottages is rated 1.2 based on 1,493 reviews