“You must be very careful with this auction sites firstly they changed there name so many times from Motorhog auctions and now synetiq also new name known as salvage market they are all crooks and abusing the systems with fake bidding go on as soon you complain to them they change there tone and say we are so sorry to hear that best way to purchase anything from these crooks is buy on your debit card so you can get your money back just look at the reviews and the amount of county court judgements they have be aware from these sharks every one”
“Problem after problem.
Firstly, the only way you can communicate with this company is via web chat. It takes quite a while for them to answer each message and when you are trying to resolve a problem that they have created it is very frustrating.
I purchased a bumper and drivers side headlight. The parts arrived and upon opening I discovered I had been sent a passengers headlight. I went through the long process of web chat being passed between departments and was eventually advised that an exchange would take place the following day (double clarified this). I took the day off work and no one came. Again, went through the long process of contacting via web chat to be told it was being collected that day and would be delivered the next day. In the mean time upon looking to fit the bumper I have realise that all of the mounting on the right hand side has been snapped off. When I purchased this bumper it was still on the salvage vehicle so this would have been noticed before it was sent out to me. Back through the long chat, unable to offer a replacement and unwilling to refund the additional delivery paid for this item leaving me out of pocket - shocking considered all the problems encountered so far.
Taken another day off work, the replacement headlight arrived - it's broken! Cracked because its been sent poorly packaged. At this point I am ready to give up and would not recommend anyone using Synetiq for parts. Don't put yourself through the hassle, I would recommend you purchase what you need elsewhere.”
““I purchased a car from this company, description Cat N salvage, starts and drives. The pictures of the car looked fine and I send recovery truck to collect it. Clearly the car had been damaged seriously since the pictures were taken and this car did not drive.Send complaint to customer service and showed them the pictures I had taken as evidence to gain compensation. They just spouted out bog standard rules and regulations. This company does not care about it's members, it will not investigate to see if you are right and it seriously only cares about pounds and pence it can take from you. Bad! Bad! Bad! Bad Company!”
“This company should have been shut down a long time ago look at how many people have lost money with this company trading standards needs to be informed about all these on line auctions they have changed there name so many times from synetiq to motorhog and now salvage market”
Hi,
Thanks for taking the time to leave a review. Our full t's & c's are on the website and available to view when you purchase from us. We still remain SYNETIQ, not 'salvage market'.
Thanks,
Hollie
“Car parts sales, a real scam, they delay on sending parts to push customers to cancel the order and the for them to keep the delivery cost.
Pretending that the parcel was with de delivery man and that they have to deduct fee.
the scenario is like that: after you make payment
1- first they give you a delivery date but they have to confirm
2- then they never get back to you until you chat back with them
3- they give you a date
4- then you give them your contact details and delivery address
5 - you wait then they tell you we have been trying to contact you but no answer
6 when you find out that they have been playing you and you cancel the order they accept without informing you that the delivery cost will be deducted
7 after few days when you find out through your bank that you have been partially refunded and claim your money back then they inform you about the delivery cost
ALL THIS FOR 6 WEEKS 9 ISN'T THIS A SCUM???”
Hi there,
I am sorry to hear there was a delay with your order, we can assure you this is due to us being extremely busy and can only apologise for this.
If you'd like to take your complaint further please email parts@synetiq.co.uk
Thanks,
Hollie
“Purchased a van from them, paid in full transport driver went over 150miles to pick up. They sold the van elsewhere outside of auction, joke of a company and committing fraud. They run the auctions blatantly every week with many lots sitting just one bid before reserve “coincidence” one bid and you win it. Watch the auctions for yourself and see it everyday. They steal parts off the vehicles and damage all the underside with forklifts, many smashed diesel tanks and adblue systems. You have no recourse with them with their so called terms and conditions they always mentions.”
Hi there
Thank you for taking the time to leave a review. I am sorry to hear about your experience with our auction and can understand your frustration arriving to our site and the van not being available, please email complaints@synetiq.co.uk so we can investigate this for you.
Thanks,
Hollie
“What happened to innocent until proven guilty? This company isn’t bothered!! If you sell a car you bought from Synetiq and the new owner tries to contact the original owner, it will be you who’s account gets suspended. Apparently it’s my responsibility to find out they got the contact information from the sat nav and call list from the car. Oh and if you live chat them expect to get cut off at exactly 5pm.”
Hi Paul,
Thank you for taking the time to leave a review. I am sorry to hear about your experience with our auction, please email complaints@synetiq.co.uk so we can investigate this for you.
Thanks,
Hollie
“ABSOLUTE JOKE OF A COMPANY. carousel emails and chatbot rubbish. no human to human contact. generic replies. no issue resolve. utter incompetent staff.
TROTTED UP on the auctions, says reserve met, then hey ho, its back on auction next week. its common practise now that ANY online auction platform wether it be the shyster sellers at SYNETIQ or BCA, they trot the bidding up and if nobody gets hoodwinked into giving all the money for it, then its back on next week and repeats until it sells.”
Hi,
Thank you for taking the time to leave a review. Our live chat is manned by colleagues and is not automated responses. As for the auction this is how it runs:
As an auction listing is coming to its close, the activity of the bidders can reach its highest peak depending on how many members there are currently participating in the bidding as well as those whom have placed proxy bids.
When items are showing ‘closing’ the status will show ‘winning’ if you are the highest bidder, however, bids can still be placed at this time at which point will auto extend the time and could result in your highest bid being beaten by another member. Your status will update and show ‘not winning’ if you are outbid.
Once members have placed the highest amount they are willing to bid and the activity stops, the item will then end showing ‘closed’. An item will only reach a closed status when the bidding activity from members has finished allowing the time to reach zero. Auctions cannot be closed manually.
We do understand the final few minutes of an auction can be tense for the buyer, especially when there is high activity from numerous bidders at the same time as well as other items being bid on round the same time too.
Thanks,
Hollie
“Took 7 days to send item, when I tried to contact them i spoke to the most incompetent person who didn't know what he was doing which made the whole experience miserable and time consuming”
Hi,
Thank you for taking the time to leave a review, I am sorry to hear about your experience using our parts service and for the delays on your item.
Thanks,
Hollie
“I purchased a car from this company, description Cat N salvage, starts and drives. The pictures of the car looked fine and I went to collect it. Clearly the car had been damaged seriously since the pictures were taken and this car did not drive. Spoke to customer service and showed them the pictures I had taken as evidence to gain compensation. They just spouted out bog standard rules and regulations. This company does not care about it's members, it will not investigate to see if you are right and it seriously only cares about pounds and pence it can take from you. Do not Join them and do not trust them!!!”
Hi Gordon,
Thank you for taking the time to leave a review. I am sorry to hear about your experience with our auction, please email complaints@synetiq.co.uk so we can investigate this for you.
Thanks,
Hollie
“They, Synetiq, sold me the wrong car to make gain. I got a terrible faulty car not the listed car.
They listed FR62BWF which I bought.
But they delivered through third party NL05MCG
They don’t want to admit their mistake
The MOT test on the delivered car came up terribly wrong and does not reflect the sold car. The difference between the sold and delivered is huge and visible through vehicle enquiry gov portal
Obviously they made me loose money to make gain
I also noted that they don’t meet nor respect bidding rules
They do extend the defined close time limit to make extra gain.
reference 26/3872211”
Hi Ahmed,
Thank you for taking the time to leave a review. I am sorry to hear about your experience with our auction, please email complaints@synetiq.co.uk so we can investigate this for you.
Thanks,
Hollie
“They have bidding rules they do not adhere to, which say if you bid and then outbid then the clock goes back 15 seconds so you may bid again.
I watched an auction close out as the winning bidder only to see that bidder never won or the clock go back 15 seconds. It never gave a chance to bid again or showed that someone else had bid.
It looked for all intensive purposes the person I was watching bidding won the auction. Then it came up after the auction closed out and no 15 seconds were added that they did not win and the bid went up £10 but it said he was winning...?
So don't trust this website or its bidding rules, they will sell you want they cannot sell or should. As I say they have some way of placing a bid probably in favour of some friend of someone in the auction to stick an extra £10 and not show the bid
to you and give 15 seconds time for you to bid again.
Shocking system and the company does nothing about it, something is happening that robs people who pay a fee to bid of their fees and it is not a fair playing field.
They give no explanation just you did not win. It is supposed to be a live auction and it is scamming auction site that's what it is.”
Hi Craig,
Thank you for taking the time to leave a review. I am sorry to hear about you are not happy with our auction, we have a proxy bidding system so our users can set a maximum bid price so they can bid on vehicles when they are not around.
Thanks,
Hollie
Hi John,
Thank you for taking the time to leave a review. I am sorry to hear about your experience with our auction, please email complaints@synetiq.co.uk so we can investigate this for you.
Thanks,
Hollie
“Beware they take custom pictures so you dont really see the real damage and most pictures are a mile away so again they claim was pictured but how can you see anything from that distance!? I bought a expensive x5 2021 and front end was damaged, windscreen and loads more- charging cable missing, matts missing seems like they steal parts from you car and re-sell them! BEWARE BUYING ANY SALVAGE FROM THEM”
Hi,
Thank you for taking the time to leave a review. I am sorry to hear about your experience with our auction, please email complaints@synetiq.co.uk so we can investigate this for you.
Thanks,
Hollie
“Literally I believe Hyundai Santa Fe are 7 seater car I won a bid just to be sure of the vehicle am buying I chatted with the customer service I was told it was a 5 seater I explained the issues to them that I have a large family and I need a 7 seater am really sorry for that just of a sudden my account was suspended just for that and I was told to pay £600 just for that.”
Hi Alex,
Thank you for taking the time to leave a review. I am sorry to hear about your experience, however, it is in our terms and conditions that any user who wins an auction vehicle is expected to pay for the vehicle or pay a relist fee if they no longer want it, failing to do so results in a suspension on the account. If you would like to discuss your account suspension please speak to our advisors on our live chat.
Thanks,
Hollie
Hi Rick,
Thank you for taking the time to leave a review. I am sorry to hear about your experience, if you'd like to tell us more please email complaints@synetiq.co.uk. We no longer have phone lines however you can speak to us using our live chat system.
Thanks,
Hollie
“If you're a novice don't buy you will not get what you're bidding for once they have got your money that's it. I burt a van was told it starts and drive went there Van doesn't start wasted of time ( if I new it doesn't start I wouldn't have bided ) going there. This auction is for professional car dealerships NOT FOR A PERSON LOOKING FOR BARGAIN IF IT START OR NOT ON THE DAY YOU GOING TO COLLECT YOU WILL NOT GET YOUR MONEY PLEASE IF YOUR LIKE ME LOOKING FOR BARGAIN DON'T I AM ACTUALLY GOING TO GET SOME LEGAL ADVICE GUYS PLEASE PLEASE DON'T BIDE BECAUSE YOUR NOT GOING TO GET WHAT IT SAY ON THERE DESCRIPTION”
Hi Ajmal,
Thank you for taking the time to leave a review. I am sorry to hear you had a bad experience using our auction, please email auctioncomplaints@synetiq.co.uk with the vehicle reference number so we can investigate this for you.
Thanks,
Hollie
“Dont buy from synetiq. I did that misstake and took a car home with more damages than advertised. They dont own up to it or have any interest once paid. DONT DO IT.”
Hi Levent,
Thank you for taking the time to leave a review. I am sorry to hear you had a bad experience using our auction, please email auctioncomplaints@synetiq.co.uk with the vehicle reference number so we can investigate this for you.
Thanks,
Hollie
“No phone contact --complete lack of respect for the customer from urine extracting call center reps who appear to consider anyone querying "being took on" classifies the complainant as the equivalent of something you occasionally tread in --it was a terrific company to deal with as IAA prior to this crew of telephone avoiding plastic gangsters got the controlling "talk centre " control --vote with your feet is the answer because if you can have an argument --and you're in the right --they'll just cancel your account anyway --good company been turned into a complete waste of space by call centre Divs with an over inflated opinion of their own importance--sooner not spend any more money with them as its unmitigated urine extraction from start to finish with them”
Hi Barry,
Thank you for taking the time to leave a review. I am sorry you feel this way, if you would like to provide us with feedback on how we can improve please email complaints@synetiq.co.uk.
Thanks,
Hollie
