“Its bad enough that TacomaBeast makes you pay for your own shipping which puts you out 15$ but then they charge you a 20% restock fee. Pretty rough when you’re only seeing 65$ back on a 100$ order especially for an issue that is out of your control.”
Thank you for taking the time to share your review with us. We deeply regret the less than satisfactory experience you had with your recent purchase. After reviewing our records, it appears that installation instructions were provided by one of our customer service representatives, and we understand the frustration caused by their inability to resolve the issue.
We'd like to mention that our return policy, including the 20% restocking fee, is clearly outlined on our website and has been a standard practice. However, in light of your particular situation, we made an exception and decided to waive the restocking fee. As a result, a full refund has been promptly issued to you.
Your understanding and patience throughout this process are greatly appreciated. We genuinely value your feedback and will utilize it to improve our services further. Please feel free to reach out if you have any further concerns or require any additional assistance.
Once again, we apologize for any inconvenience you experienced, and we are committed to ensuring your satisfaction in future interactions.
“Poor packaging caused my 5000$ item to be damaged in shipping. Tacomabeast refused to take any action or accountability for this, blaming shipping companies and their suppliers. I recommend buying the shipping protection because Tacomabeast doesn’t care about customer satisfaction, customer experience, etc. This is the second time they have let me down, so I guess shame on me. There won’t be a third time.”
Hello Matt,
Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you've encountered .
The primary objective of our Extend Shipping Protection Plan is to provide coverage for any potential damages or losses that may occur during the shipping process. We understand your frustration in this situation and want to assure you that one of our dedicated representatives is actively working with you to help resolve this issue promptly.
To assist us in addressing your concern more effectively, we kindly request that you provide pictures of the related items and the packaging. You can send these images to our support team at support@tacomabeast.com. Your cooperation will greatly assist us in expediting the resolution process.
Regarding your previous experience with us, we have reviewed our records, and it appears that the incident you mentioned involving the Spyder 05-11 Toyota Tacoma LED Projector Headlights Light Bar DRL was a case where the item briefly went out of stock but later became available. During this time, we maintained open and consistent communication with you. Ultimately, you chose to proceed with a refund, and we fully honored your request. We are pleased that all other orders were successfully fulfilled without issues.
We value your satisfaction as a customer, and if there is anything else we can assist you with or any further concerns you may have, please do not hesitate to reach out to us. Your feedback is essential to us, and we are committed to ensuring your continued positive experience with our services.
“I purchased the hood lift kit, after installing the hood works perfectly, the only issue was the pop riverts, because of the stainless shank it was difficult to get the rivers to break off. All and all great unit. Makes life a lot easier.”
Hello Alan,
Thank you for taking the time to provide your feedback. We genuinely value your input and would like to address your concern.
To better assist you, could you kindly specify which patch you are referring to in your feedback? Our records indicate that your order was placed for the taillights only. However, we want to ensure that we fully understand your request and can provide the necessary assistance.
Additionally, if you would like to receive some complimentary Tacomabeast Stickers, please feel free to contact us at support@tacomabeast.com. We would be more than happy to assist you with that request.!
“My order arrived quickly and included a nice chap stick tube I didn't expect but was quite welcome as the Colorado fall sets in! I watch Mateo's vids on YouTube and while I don't love 3rd gens, I do love my 2nd gen and appreciate all his insight and camping tips over the years! Thanks TCMBST!!”
“Love the lights, such am upgrade from the OEM. Side by said unmatched. Came well packaged and easy to install. My first modification on my 2017 trd sport 4x4”
“Not a fan of paying duty on products shipped to Canada. Exchange rate really kills us Canadians. Other then that Tacomabeast has high quality products, fast delivery and good stock”
“I have bought several products from them and they are very good but on this occasion they sent me the wrong product and they have not told me how to return it even though I sent the photo of the product that I bought from them”
Hello Oscar,
Thank you for taking the time to share your review with us. We appreciate your feedback and would like to address your situation.
Based on our records, it appears that there was a discrepancy between the item you ordered and the specific requirements of your vehicle. You ordered an item intended for a 4WD Tacoma, while your vehicle is a 2WD Tacoma. We understand that this situation can be frustrating, and we sincerely apologize for any inconvenience it may have caused.
We have already taken steps to facilitate your return process by providing you with the necessary return instructions. Additionally, one of our dedicated customer service representatives is actively assisting you with the return process to ensure a smooth resolution.
Your satisfaction remains our top priority, and we are committed to helping you resolve this matter to your complete satisfaction. If you have any further questions or require any additional assistance, please do not hesitate to reach out to us.
