“I ordered: #166971
2016-2023 Toyota Tacoma Center Console Hidden Storage Box
The idea seemed great, but when I opened the package, I saw that this doesn’t open all the way (maybe 45 degrees) which would limit access to the compartment below. Also the pockets are short enough to allow anything stored there to slide forward and drop into the big compartment the first braking episode.
I returned after the initial inspection without test fitting.
The return policy is very disappointing. I had to send many pictures to prove the item was unused and had to pay a 20% restocking fee.
Had the original description been clearer, I would not have bought this.
As a result, I will be very cautious about any large ticket purchase from Tacomabeast in the future.
I had planed on rock sliders, skid plates, and bumper, but I’m not going to take chances on buying the wrong things due to bad item descriptions and pay return shipping plus 20% restocking on $4000 worth of equipment.
I’ll stay local for the big ticket items.
Great products, but poor customer service.”
Hello James,
Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you experienced. While we strive to provide fast and responsive customer support, it’s clear that we fell short in your case. Your comments are valuable to us, and we will use them to improve our service.
We kindly request you to review our return policy, which is clearly outlined on our website. Prior to making a purchase, all customers are required to accept our terms and conditions. Please be assured that our intention is not to cause any inconvenience; rather, these policies are in place to ensure a transparent and fair experience for all.
We would like to emphasize that we are committed to providing a trustworthy service, and our policies are designed with the best interests of our customers in mind.
“The lights were not the ones shown in any videos, the harnesses were different. I contacted VLED and they directed me to a video on their website, their video was outdated.
They were easy to install, but the trouble to actually get the correct install instructions was crazy! I wasted half a day just getting the correct instructions.
Please check on the correct install instructions for any updates before you order.”
“Overall great communication with regards to shipping and order processing. My biggest gripe was that they tossed these two diecast models into a cardboard box with a strip of thin brown paper that provided no protection from the two items. There were scuff marks all over the diecast plastic wrapper. Thankfully I am not a collector who keeps their display units in their plastic wrapper or these would be going back for a return. Take a bit more time and care in your packaging and you'd get yourself a simple 5 star review.”
Hello Nicholas,
Thank you for the feedback. Kindly be aware that the majority of orders typically require 1-3 business days for processing and shipping, excluding those with specified lead times on our website. Following the receipt of your confirmation email, the delivery is within 5-7 business days. It's important to note that shipping times are approximate and may vary based on the exact address. We want to emphasize that we lack control over the procedures of shipping companies. Your understanding in this matter is greatly appreciated. Thank you.
We apologize for any inconvenience you experienced during your recent purchase with us. Please note that this option can be unchecked before processing any orders.
What is Extend Shipping Protection? This option provides customers protection against lost, stolen, or damaged packages during the shipping process. Accidents happen where life happens, and this program protects all of our customers of anything that could happen during shipping. This is a lifesaver and prevent you from a lot of headaches regarding filing warranty claims, waiting for the shipping company for a conclusion that can be positive or negative. Thanks!
“Unfortunately, I was disappointed in the product and would like a replacement extender. We received the mattress (after much delay of finding one in stock) the day before we left for camping (it was ordered months in advance). Once at the campground we blew up the mattress with no difficulties but when we tried the extender it kept deflating. Upon investigating we discovered the actual seam had come apart. (I do have a picture if need be) We attempted to patch the seam letting it sit for 24 hours but this did not work because it was the seam. Then, after the trip was over when we tried to repack the mattress when dipping up the carry bag the zipper broke immediately. I paid $375 to you guys instead of going with a random $150 mattress in hopes the quality would be better and I am disappointed. I am hoping you guys make this right. I gave you 3 stars because the matress did work.”
“The product works great! The shipping was fast. Not a fan of email only communication. What could have taken 5 minutes took 2 weeks. Good customer service is key. Email is not good enough.”
“I won’t say my interaction was the worst thing iv had but there can definitely be some improvements through my interactions.
I won’t say names but my address couldn’t be found through the system and I emailed in advance to fix it due to issues with the companies “computer system” not being able to print my address.
I got two different answers, my first interaction was through email. I was reaching out to do some adjustments on my address due to some issues of it not being able to print. I was met with a response quoting “Kindly be advised that the order was shipped 5/31.”
Couple days later received a call about it not being true and that it was still being processed. Thankfully he helped me adjust the address. Unfortunately still didn’t work, then later the following week reached out to me to using my P.O.Box instead (which is fine).
The main issue is, I haven’t had this sort of issue with caliraised, extreamterrain, tacoma lifestyle, N2 design, and rough country. All of which I buy tacoma parts from easily.
So I am a little disappointed that it’s taking over a month for a part I ordered to be here, but I do appreciate the effort of reaching out to me in trying to resolve this issue.
I will be a little skeptical with buying more parts in the future if this issue continues any longer. It’s June 20th as of this review was written. The part I ordered was back in May 21 and it’s still isn’t here.”
Hello Lucon,
We sincerely apologize for the inconvenience you have experienced. At our company, we strive to ensure a seamless and hassle-free purchase experience for all our customers, and we are deeply sorry that this issue has occurred. Our team has confirmed that the lights have been shipped, although the tracking information may not be updated yet. Please understand that such delays are sometimes beyond our control. Nevertheless, we want to assure you that the lights are en route to you.
To express our gratitude for your patience during this wait, we would like to offer you a complimentary Tacomabeast Swag Bag. It's our way of showing appreciation while you await your order, one of our dedicated team members is currently assisting you in this case. Please don't hesitate to reach out to us if you require any further assistance or have any additional concerns. Thank you for your understanding and support!
