TalkTalk Reviews

Name: TalkTalk
Rating: 1.20

1.2 Rating 1,474 Reviews

4 %

of reviewers recommend TalkTalk

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1.2

Based on 1,474 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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TalkTalk 1 star review on 20th June 2024

Disabled, Excluded And Leaving

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor costumer service. I did call them today and they keep on transferring my call to one another, and not connecting to right person or department moreover blaming themselves as call connected to different department. I did spent 1and a half hour on call wasting my valuable time. Very frustrating talk talk.”

Helpful Report

Posted 1 year ago

“I upgraded from Fiber 35 to Fiber 65 and saw no increase in speed whatsoever after they confirmed the line was switched. I had to pay a 30 Admin fee to switch to Fiber 65. I told them i should be downgraded back to 35 and they said i have to pay another admin fee of £30. Phone service was bad and eventually the phone went dead.”

Helpful Report

Posted 1 year ago

“I would give this company zero stars if I could. I have been trying to get on their lower ‘social tariff’ for months, as I am disabled, and they have been dishonest, obstructive and have just sent me an increased bill despite receiving all the evidence they asked for. I sent them paper copies which they denied receiving and photographic evidence, which they could not deny receiving and then was told that they would be in touch, but they have not and my bill this month is impossible to pay. I have spent many hours in correspondence with them and they really could not care less.”

Helpful Report

Posted 1 year ago

“Phoned customer service , on the phone for six hours being out from one team to another . Was asked by cancellation team to get proof from tech team , they couldn’t get an engineer appointment. After five hours . A manager came in and said I would have an engineer and a new router sent to me in two days z. Going on fourth day . No router but engineer came a out and said the router was old and faulty . Phoned today and I explained router hadn’t been delivered and an engineer had been out and there was no confirmation that I wasn’t to pay for engineer , so she would phone open reach , who were not available and who you can’t phone anyway. Extremely rude as well . They really haven’t a clue . They don’t look at your records and have a screen in front of them . Really pathetic . One woman manager with competence out of a six hour wait of complete torture and ignorance . Ironically, my contract ends next month , so much hassle to keep custom , when they obviously don’t care about customer service . Appalling !”

Helpful Report

Posted 1 year ago

“This company needs investigating for mis-selling and total incompetency in providing a service. Thee worst customer service experience of my life. Protect your mental health and stay well away from talktalk. Awful awful awful!”

Helpful Report

Posted 1 year ago

“Never choose this company people! There system is pathetic, you chat all day, to get anything, on top of that, you have been asked same ridiculous questions all over (what's your name and surname. And account number) Instead of calling properly, without going through there stupid voice mail, they use chats. No wonder your company loses clients! Only people working there are nice!”

Helpful Report

Posted 1 year ago

“Won't go with talk talk again even if it was free change to bt 3 months ago still getting billed , live chat is worse than useless , customer service is nonexistent . Stay away or you will regret it”

Helpful Report

Posted 1 year ago

“Most ignorant staff I have ever came across. I would give zero stars if possible.”

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Posted 1 year ago

“Talk Talk ended our contract when we moved and did not provide us with service for three months We are with BT but Talk Talk are still sending us bills for a service we do not have. They are absolute rubbish and will not fix anything for you. Be very aware !! They do not desrve even the one star I had to give.”

Helpful Report

Posted 1 year ago

“Firstly if I could give 0 stars I would the only redeeming factor of this company is a man I spoke to on 08000491402 at 1418 Tuesday 5th of September postcode KY129QT (incase talk talk read this review) I am a 21 year old with autism and struggling with social situations and my carer usually deals with things like this for me but when I decided to call talk talk today as I had sold my property back in April of this year i attempted to cancelled my account I phoned on 3 occasions to have this done and on the second last time I paid 138.46£ and that was to close my account. This was in may. My credit score had been ruined as they failed to tell me about another payment that had to be made (which I didn't find out until later on the last call) so as I phone today on +443451720088 here I spoke to a woman called Sara I think at1404, was the rudest most unhelpful and hostile person I have ever spoken to on a customer service line for any company, refused to let me speak to someone else/manager Inpplied I was a lair and said that my account wasn't closed (which was confirmed but the second man that it was) and I hadn't paid what I needed to pay. - an additional charge that wasn't explained on the original call of the 138.46£ payment. Because of Sara I will never use or recommd talk talk to anyone ever again.which is a shame as the man who did help me was the loveliest and most helpful person ever and was very patient as at this point I was upset and crying. I accept my wrong doings as I swore but this was after the abuse I had already received over the phone that got me to that point. I'll not be back.”

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Posted 1 year ago

“Nope Sorry, not in my experience. Switched to Popit Mobile for everything! I am far better off now.”

Helpful Report

Posted 1 year ago

“Talktalk signed us into a new 18 months contract without our consent and now wants us to pay early termination fees because we are moving out of the country. Many other customers have shared similar experiences on their community website (google it if you want to read it). Service was ok in Edinburgh - except sunday night”

Helpful Report

Posted 1 year ago

““Believe me, TalkTalk has committed a complete fraud. They have charged me over 300 pounds, first for two different homes, and then, when I asked to cancel, they told me to get a new connection. When I agreed to a new connection, they slapped me with another 150 pounds in charges related to previous addresses. It’s undoubtedly fraudulent behavior.””

Helpful Report

Posted 1 year ago

“diabolical customer service”

Helpful Report

Posted 1 year ago

“I would like to thank Jeffrey P for his excellent help yesterday. Both my husband and l were trying unsuccessfully to get answers over a card payment. Every time we tried to explain we were redirected to another number. Jeffery P was patient and understood our frustration and went the extra mile to give us the information we needed.”

Helpful Report

Posted 1 year ago

“I recently had cardiac surgery only two weeks ago, had the issue with noise in during call and internet drooping many times a day intermittently. Talk identified issue, have requested this urgent, Talk talk sent an engineer, engineer open reach arrived he has done his tests and sorted noise issue but he clearly said you need new router and said I will put it in my report. Same evening after 19:06 pm received an email from talk talk that I need to call them , the centre was closed, rang next day 18/08/2023 and the talk talk representative gave me hard time to test the line and internet etc for over six hours with heart surgery patient even though they knew and number of time I have advised during telephone call to talk talk advisor that your nominated engineer tested all this already, please contact him. Talk talk Then never listen to me and also talk talk nominated engineer's report for some reason talk talk did not trusted or some issue, so they have put talk talk customer who had cardiac surgery & in pain and gave very hard time by testing line with help of customer rather then sending their own engineer for six hours plus. I never forget this painful experience in my life, On top the talk talk advisor offered talk talk engineer to visit and charge talk talk customer if fault not found. Why ?????????? The talk talk have sent their nominated engineer which they never trusted and gave so much hassle to their own customer instead, I am still suffering from the painful experience and night mare and waking up during night .”

Helpful Report

Posted 1 year ago

“Navigating the TalkTalk Tangle: A Grand Adventure at 80! So, here I am, an octogenarian explorer, weathered by time, battle-scarred by experience, and armed with the uncanny ability to spot a broadband mirage. Three plus years hitched to the TalkTalk rollercoaster, and let me tell you, it's been a ride! Their internet waltz is a masterpiece, a symphony of drops and disappearances, leaving me hanging for minutes that stretch like a cat's afternoon nap. Day or night, it's an equal-opportunity vanisher. I call 'em up, thinking they hold the secrets of the digital realm, only to be met with bewildered shoulder shrugs. "Fair usage"? Mention that, and you'd think I was waving a red flag at a bull. They steer clear faster than a cat avoiding a bath. The money game, though, that's their jam. They've got a flawless memory when it comes to your bills, but ask 'em about what they've actually done for you, and you'll get more blank looks than a staring contest champion. It's a monthly ritual, a theatrical performance where they conjure fees from thin air, like pulling rabbits from a hat, only less entertaining. Now, let's talk customer service – or as I like to call it, the "Delay and Distract Dance." They've mastered the art of scripted evasion, leaving you wondering if they're reading off a teleprompter or just speaking in some secret code. They've got more stalls than a farmer's market, and believe me, they're not shy about using 'em. To my dear pals at TalkTalk: Save the fake apologies for your grandma's birthday party. I've spent more hours on hold than a teenager spends on TikTok, and sorry, but time isn't a currency you can refund. I've become a master of their repetitive banter, like a jukebox stuck on a broken record, playing hits from yesteryears. Fellow adventurers, lend me your ears! Time's too precious to be squandered on the TalkTalk circus. Their disruptions are like mosquitoes at a picnic – annoying as heck and draining your energy faster than a toddler on a sugar high. So, fork over a few extra bucks and upgrade to a provider that won't treat you like a tech-illiterate grandparent. Trust me, there's a land of better options out there, and you deserve the royal treatment. As I bid adieu to TalkTalk, I look back on the countless calls, the scripted tap dance, and the assumption that customers are as gullible as a dog chasing its own tail. This little exposé barely scratches the surface of my escapades. The iceberg of TalkTalk troubles runs deep, my friends, deeper than a mystery novel plot. And as for that single star? Well, let's just say it's shining brighter than a supernova of disappointment.”

Helpful Report

Posted 1 year ago

“Absolutely disgusting the way they treat people, contacted as I had to move house and they did not manage in 3 weeks to activate the internet, several calls but I only got back “we are investigating the problem”, in the end I decided to cancel, after a month (in the meantime found another provider) I reveived a bill from them like nothing happened and I have to pay the monthly bill, called again to remind them the situation and said that my cancellation been rejected?! And I have to contact them back in 3 days and they will cancel it which this makes no sense. Effectively a waste of time and money, no one deserves such mockery. we are people and we work and pay to benefit from some services, not to pay nonsense and make endless calls.”

Helpful Report

Posted 1 year ago

“Absolutely appalling service..... don't use TalkTalk”

Helpful Report

Posted 1 year ago

“Absolute shambles of a company didn't know that they were into peer pressuring people to take out an invisible contract 😡😡”

Helpful Report

Posted 1 year ago

TalkTalk is rated 1.2 based on 1,474 reviews