TalkTalk Reviews

Name: TalkTalk
Rating: 1.19

1.2 Rating 1,506 Reviews

4 %

of reviewers recommend TalkTalk

Company Reviews

Questions

Metrics

1.2

Based on 1,506 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The website is like walking a maze blindfolded with one leg tied to a mad dog running in the opposite direction. They will charge you early cancellation even given advance notice of end of contract. Then when you ring on the day the contract ends they place a further " processing charge" for 30 days going forward £30 plus . It is simple ....when a contract ends a simple document should be available to give notice of the termination of a contract at its completion. I will write to OffCom to advise them on contract completion charge SCAM . Don't trust them !”

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Posted 1 year ago

“Now three weeks without a phone and now the email service has totally stopped. Been on the phone for 8 hrs and got no where. Totally useless. Going to move at end of contract”

Helpful Report

Posted 1 year ago

“Was supposed to take over our broadband from our previous supplier, but did not notify them and we could not use bt fibre and told us to connect by old phone socket, so now we are paying for two broadband connections,because our previous company have not had any communication from talk talk,phone their customer service, and they have not got a clue ,just passed from department, to department with them having no idea what we were trying to explain to them,I might even now lose my telephone number, because they did not put in the request to take over our broadband service, I am self employed and this number is on every trade website that there is ,I have cancelled the direct debit and have consulted my solicitor to pursue them for damages and compensation”

Helpful Report

Posted 1 year ago

“Absolutely useless company it’s almost impossible to talk to anyone and then they keep passing you on to other people when you do get through I would definitely not go near them I have canceled and will never ever go back”

Helpful Report

Posted 1 year ago

“Can't recommend this company at all. The lack of any level English means you bang your head against a wall try to explain and re explain issues. My talktalk email got hacked, you would think this would have a high priority to be felt with, but nearly four weeks later I am still trying to talk to a manager about it. All I get is that my complaint has been escalated . The tech department can't sort it out and have to email someone to deal with my request!!! to be polite, shear and utter incompetence doesn't even come close”

Helpful Report

Posted 1 year ago

“I AM FREE! NOW WITH EE! no more 30 hours plus on phone live chat with useless incompetent untrained so called technical experts ,even after 3 engineer appointments told them fault was with Talktalk systems, 36 days of stressful living hell with no internet connection, advise any potential victims, dont get fullfibre installed now, or risk no broadband for Christmas...”

Helpful Report

Posted 1 year ago

“What an absolutely useless bunch of clowns! Don't waste your time! I arranged a switch to full fibre on the 25th of September. Arranged for the 21st of November, coming near the end of my current contract with another ISP. You would think 2 months should give them plenty of time to get things sorted out! No such luck! Got a message on my account late October to tell me my order has been rejected. Had to call up customer service. I use the term "customer service" very loosely! With the simple query of "Why is my order rejected". I got passed around and put on hold 6 times over the span of 50 minutes, by what I can only describe as giggling Asian schoolgirls. For awhile I genuinely thought I'd accidentally called a nail bar in Vietnam. Eventually someone un-rejected my order. Then everything seemed okay again. A few days before the installation date, openreach done all the external work bringing the cable to the door. The day the router was supposed to come, nothing. Oh dear, not looking good. The day of the installation came, no engineer. At this point I've basically decided I'm out anyway. But I contacted online chat to see what was going on. Sorry for the inconvenience they said. The earliest date I have for an installation is THE 25th OF FOOKING JANUARY!!! THE 25TH OF FOOKING JANUARY I FOOKING SAID!? I arranged the 21st of November on the 25th of fooking September! I've already canceled my current ISP! They've already dug up the fooking road and laid the fooking cable! And now you're telling me you can't connect me for ANOTHER 2 FOOKING MONTHS!!!??? I just canceled my direct debit and told them to cancel everything, I'm out! Bye Bye!”

Helpful Report

Posted 1 year ago

“the one star is for the fact that i have broadband - even though it is slow and no where near the fibre my "invoice" mentions! spent 2 hrs on a chat. all i asked for was their vat number and to have vat invoices. i also asked for a copy of my contract showing when i signed, what i agreed to, and when the contract ended. HOW CAN THAT TAKE 2 HRS??? needless to say they asked if the vat number was the % of vat charged. still dont know the vat number. they said i would only get vat invoices going forwards. they said they were unable to supply a copy of the contract. they said that the summary of invoices (which is all it is on line) only goes back 14 months, but that summary actually only went back 12 months and they argued black is blue that october 2022 to november 2023 was over 14 months. given all of that god help me if my broadband goes down!!!!!!!!!!!!!!!!!!! "and you still have no idea of your company vat number? Do you mean the TalkTalk standard rate of VAT? - 15:24 ... give me strength. i have decided, after 2 hrs of this that i shall forward this as a complaint to your company. to summarize: i have been unable to navigate your online account to find a copy of my contract giving me details of when it started, when it ends and what i apparently signed up to. i have been unable to get from you either your company vat number or vat invoices for money already taken from my account. your company policy is not to leave invoices on your online system longer than 14 months. 08.10.22 - 14.11.23 is 13 months and 6 days. therefore you have either given me the incorrect advice or talktalk should provide the details for the 08.10.22 FOC. i would like you to know that i believe it would be expected for a company to provide a copy of any contract signed. it is certainly illegal not to provide VAT invoices when requested. hazel boulton - Now before we end this chat i am asking you to provide me with the contact details so that i can take this matter further. hazel boulton - 15:31 I understand how frustrating this process is in your situation Hazel and I am willing to go above and beyond to help you with this. I hope that you understand that my hands are also tied when it comes to processes, but I will do my best within my capability to help you. chrizta - Now i now have to leave and would appreciate it if you could please let me have a contact no now please hazel boulton - Now Apologies on this Hazel. I really need to follow the information that I can only provide for this scenario. The number is not available for me to provide."”

Helpful Report

Posted 1 year ago

“the worst broadband company ever. if i could give 0 stars i would. Moved house and for the first 3/4 months i had no wifi because the engineer didnt connect the wires properly. Finally sorted the issue after several phone calls and months of waiting. To then be given a dodgy wifi box which disconnects / cuts off anytime i move the box or touch it. I have phoned talktalk for months and done several tests over and over again and the problem still hasnt been solved. Asked could i cancel my plan and they said yes but i will have to pay a cancellation fee of £70 when they've had enough money off me. absolute joke. DO NOT JOIN!!!”

Helpful Report

Posted 1 year ago

“Happy to take your money, but just wait until something goes wrong. Utterly incompetent and useless, going around the same circles again and again. Then they want to send an engineer instead of just sending a replacement router. Definitely won’t be recommending these fools to anyone.”

Helpful Report

Posted 1 year ago

“Absolute Rubbish Stay Away From Them I'm sure the owner "Sir" never has problems”

Helpful Report

Posted 1 year ago

“Dreadful company. Customer services is in Asia where it is impossible to communicate with. They upgraded us and then left us with a system that we could not use because they failed to supply us with a router. We now have no phone line and unable speak to anyone at talk talk who understands the issue. Talktalk are very keen to take your money and are very slick at selling you the dream but the after sales customer care is zero and it’s due to a lack of understanding by customer services. A business run in this way is a business heading for failure unless it listens to its customers! We have no phone line and we run a small business and talktalk just don’t care. Avoid at all cost!”

Helpful Report

Posted 1 year ago

“Pro Cons I've been told buy talk talk team my las payment bill 💸 will be reversed to my account, as I left them , and I'm happy cause I've been bolide and haress from talk talk team the bill should be reversed to my account £37.97 an the send a refund of £1.24 , and they say I'm eligible to £1.24 !! Beware ⚠️ of them they're a professional Cons when it a comes to leave them make sure they not delay your month notice because they will scam you for an extra month and Even more if you not careful with them , this company must be reviewed before you apply 0*”

TalkTalk 1 star review on 2nd November 2023

Helpful Report

Posted 1 year ago

“Could a company be this inept! No staff understand anything. They read off a script and are completely unable to attend to simple complaints such as being told to enter a contract but if you have to you can terminate the agreement with no charge instead we were charged, contract started few months back naturally was better to not enter one but obviously sales rep wanted her commission so lied. All reps are foreign and don’t understand the English language well instead they repeat the script, I would like to help you and make sure you are satisfied with me etc etc what makes it worse their lines had issues with 10 seconds delays … can you believe it a telephone firm where it sounded like the line was from 40s and they apologised so had to say something and wait ten seconds for them to receive your voice note … unreal by a firm providing phone services so what does that tell you about them!!”

Helpful Report

Posted 1 year ago

“My line was upgraded to full fibre recently but I was not told that by accepting the upgrade I was effectively agreeing a new contract. my previous benefits were cancelled and new charges were put in place. I only realised this had happened when the new bill arrived. It has taken me 4 days to query this and the response is simply that you have agreed to the upgrade. I am leaving Talktalk and will let everyone how bad they have been.”

Helpful Report

Posted 1 year ago

“Genuinely the worst customer service that I have ever experienced. Nobody knows what they are doing and constantly swap from one agent to the next. Took me over a week and easy 8 hours to resolve ab issue whereby they had put an incorrect charge on my account.”

Helpful Report

Posted 1 year ago

“Every 6 month the router fails. It's takes days to get the message across and talk talk done seam interested in fixing any problems. Always sending you round in circles. Poor as you can get .”

Helpful Report

Posted 1 year ago

“Talk talk persuaded me to stay with them and offered me a new router and booster as I was out of contract. After two days of the new contract the signal was dropping and we were unable to use phones iPads etc. I have tried the technical support. But was told after 14-16 days I was unable to cancel my contract and would have to pay a fee for no service. I would urge people to think very carefully before opting to go with this broadband provider. I will never use them again.”

Helpful Report

Posted 1 year ago

“Firstly I would like to start at point of sale , I will explained that I would not be in the premises until the 30th October so they decide to arrange an engineer for the 20th also send the router for the same date , nobody is at the premises until this time !! Secondly using the many departments to get through to the right possible is near impossible three hours later spoke to someone that understood what I had asked . departments always busy so good luck with that cancelled the account in the end thought if I ever had a problem forget it no chance.”

Helpful Report

Posted 1 year ago

“Like so many people commenting on here, talktalk are the biggest joke of a company around. Was more than happy to move from Virgin over to talktalk for full fibre (as advertised on their website as being available) day of the installation came “sorry we can’t do it the cabling needs to be done” ok fair enough but my internet runs out on 20th. They rebooked it for then and I thought all these people saying how bad they are must be mistaken. Received a text on the week of the installation saying it had been put back even though openreach assured me this had been rectified. Called them and they said that I have to go 3 weeks with no broadband and they didn’t care. Offered me £80 to buy mobile broadband and didn’t give a rats ass that it wouldn’t be suitable for me. Had a call from complaints who kept repeating that they offered me £80 so I told them good luck getting the routers back they sent as I feel that is just the right amount of compensation for me and that I shall speaking to the ombudsman. Terrible terrible company who, if they treat brand new customers like that I feel sorry for the existing ones”

Helpful Report

Posted 1 year ago

TalkTalk is rated 1.2 based on 1,506 reviews