TalkTalk Reviews

Name: TalkTalk
Rating: 1.19

1.2 Rating 1,513 Reviews

4 %

of reviewers recommend TalkTalk

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Metrics

1.2

Based on 1,513 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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TalkTalk 1 star review on 11th October 2024

Anonymous

TalkTalk 1 star review on 20th June 2024

Disabled, Excluded And Leaving

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Where do I start?? I have been with Talktalk business for over 2.5 years. I visited my bank on Monday the 30th of July at 4pm and informed them that I wish to close my account as I have opened a new account at a different bank. On Tuesday the the 31st of July at 9am while I was at a business meeting I was called by my staff to come back to office as the internet was not active. When I returned to office I noticed the account is suspended so I immediately made the payment online using a debit card. When I checked the account I was surprised o find out the payment was not even due until the 1st of August. We as a web design company rely on Internet connection and while our internet connection was suspended I had to pay wages to my staffs (4 people) for 4 hours and 10 minutes doing nothing, Cancel my business meeting and drive 30miles to be back in the office and fix the issue, spend 1 hour 45 minutes of my time chatting online to Talktalk customer service, Speaking to different departments over the phone trying to restore the service while my payment was not even due. **** Im setting up a website about talktalk business and how rubbish their customer service is so please help me with your experience and evidence ************************”

Helpful Report

Posted 6 years ago

“One of the worst companies I've ever come across. If your internet connection already works prior to dealing with TalkTalk they MIGHT be okay. If, however, you're moving into a new house, and your line might not be immediately connectable, my experiences suggest they should be avoided. They appear to take your money on the assumption the line if 100% okay and then let you deal with weeks of non-service when it isn't, and crucially without giving you any refunds or any sense that they actually know how to rectify the problem. TalkTalk never got our internet connection working and never came through on any of the promises they made - we heard "certainly we'll get it fixed" this, "definitely we'll send someone out on date x" the other so many times without any subsequent actions that we lost faith in their competence. Nothing that they said would happen ever actually happened. After four weeks and no-service (but still an ongoing bill) and a repair-date "no-show" (that my partner had taken time off work to accommodate) we decided to walk away from the company. As a wonderfully symbolic leaving-present, we were then billed £371.38 as a leaving fee.”

Helpful Report

Posted 6 years ago

“5 days after supposed connection date still no phone or internet. Just been offered £1.35 compensation! Currently having a talk with the far East. Compensation now up to £3”

Helpful Report

Posted 6 years ago

“Poor webmail product. Needs complete redesign.”

Helpful Report

Posted 6 years ago

“This company are a bunch of robbing scamming rsouls who should be jailed for there treatment of paying customers. They have basically robbed thousands of customers and trying to sort anything with them be it via email or phone is enough to give a person the need to end it all. AVOID TALK TALK LIKE THE PLAGUE”

Helpful Report

Posted 6 years ago

“If you are thinking on getting talk talk then here's some advice, don't. All you will get will be: Hours of pointless help that won't even benefit your internet or your sanity Constantly get told something is wrong with your router and get shipped new ones that don't work You would basically be getting scammed by them, why? Because they don't even provide what you want so why use them. They ARE cheap for a reason”

Helpful Report

Posted 6 years ago

“I lost my internet and phone line for a week, they don't have customer service in UK, the customer service are in Philippines. I wrote to the complaint department, they don't bother to reply me. No phone call and no internet means no business. How would they feel if they lost internet for an hour and see how much they're going to lose? Really bad company and bad service. Download speed is 1.3Mbps, just like dial up modem....”

Helpful Report

Posted 6 years ago

“Talk talk are liars and thieves Do not trust them all they Do is TALK AND TALK AND TALK AND TALK and talk and talk.......”

Helpful Report

Posted 6 years ago

“Without a shadow of a doubt the worst company i have ever had the misfortune of dealing with word's cannon describe how angry i am with them”

Helpful Report

Posted 6 years ago

“Their cheap starting rates are the only thing this company have going for them - I feel sorry for the customer service staff who have to deal with the nightmare of a service system TalkTalk provides. I was on a 12 month fixed contract (during which time we had a bout of unexplained broadband drop-outs) which I attempted to cancel prior to being 'upgraded' to a more expensive contract. Apparently this was impossible and they wished to charge me for the next months bill at a higher rate due to their 30 day cancellation period policy. Though I had not been using the broadband and the router was disconnected for the full month, I received warning emails telling me I had to pay the bill otherwise a late fee would be added. I then enquired about the bill asking that i would be reimbursed in full. This was confirmed to me, however a fee for the time during the month I wished to already be disconnected was incurred. After an hour on the phone trying to state my case I was still not given my full reimbursement - just zapping more of my money through the phone. Angry and disappointed at the service that doesn't make clear their cancellation policies and doesn't provide any compensation for such. I will not be using their services again and will be advising my family and friends likewise.”

Helpful Report

Posted 6 years ago

“I would rate talktalk less than 0 if that were an option bit unfortunately it is not. Poor service and Internet that barely works half the time. As for talktalk mobile it's an absolute con! You get a text/email days after you've gone over your allowance and by then you have a hefty bill! Customer service is complete rubbish and twice I've cancelled a phone and still been getting charged months later. Can't ever get through when the interned is down and their website usually claims there are no service issues. Steer clear if unless you like wasting hours of your time and credit on the phone to people that are incompetent!”

Helpful Report

Posted 6 years ago

“I have never had service like it if you can call it that. I regret the day i joined them and will deter anyone from joining”

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Posted 6 years ago

“For almost three months I have problems with the Internet, but nothing is done”

Helpful Report

Posted 6 years ago

“Shameful. I lasted less than 1 hour as a customer. I was promised one thing then sent to another department who couldn't fulfil the package I wanted as promised by the sales team. Not great at all.”

Helpful Report

Posted 6 years ago

“Slow internet speeds and very crafty sales agents. All I asked for as a change of address and was discreetly put on a 24 month contract which was never discussed or agreed. Customer agent on chat was quite rude with repsonses”

Helpful Report

Posted 6 years ago

“Absolutely fuming!! Moved house on 13th July and still no internet! I called up on the 26th June to advise and was informed it would be switched over on 16th July. I’ve called countless times since and spoken to several people who said they would log a ticket and it would be completed in 3-5 working days. Yesterday was the 5th working day and STILL no internet. No one I speak to seems to care, my emails go unanswered and I’ve had enough. It’s now 17 days since I was meant to have had my internet connection switched over, and over a month since I booked it in. Need to spend less money on advertising and more on customer service training.”

Helpful Report

Posted 6 years ago

“Customer Services department in South Africa and the Phillippines are utterly useless. Everything is repeated and done from a script. PLEASE bring back Customer Services to the UK”

Helpful Report

Posted 6 years ago

“Worst service ever. Avoid at all cost I spent hours on the phone for the service”

Helpful Report

Posted 6 years ago

“Slow internet. Customer service cannot understand english and are incompetent. Avoid!!!”

Helpful Report

Posted 6 years ago

“Horrible experience, engineer came to sort out the internet, he didn't manage and I wasn't told of that. I've been waiting for days with no internet, I've got in touch with them and they tell me they'll send another engineer in 3 weeks "hopefully" he'll sort it out meanwhile I have to pay. My friendly recommendation: avoid this company as much as you can :-)”

Helpful Report

Posted 6 years ago

TalkTalk is rated 1.2 based on 1,513 reviews