TalkTalk Reviews

Name: TalkTalk
Rating: 1.19

1.2 Rating 1,506 Reviews

4 %

of reviewers recommend TalkTalk

Company Reviews

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Metrics

1.2

Based on 1,506 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor poor poor quality basically scammers”

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Posted 11 months ago

“They have been lying all the time on the chat, no human being is there to answer your phone, i am so furious to be with talk talk, previous provider was better”

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Posted 11 months ago

“Had full fibre broadband installed on 13/11/2023 with the promise of a £25 Amazon voucher after 45 days . Contacted their voucher provider with no joy despite several attempts. Contacted talk talk and spent over an hour on phone with no luck and getting passed from pillar to post despite asking for a manager and being told he wasn’t. Have given up with voucher and am fed up paying £10 a month more than sky or vodaphone for an APPALLING service NO customer service and failure to honour their contract”

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Posted 11 months ago

“Stopped itvx so new box required. New box came. Record facility no long available. 45 minutes on phone with women with me asking how I get my old remote to let me record not having been told no longer available when arranging new box. Now £60 a year to not get ads on Itvx. No chance to record to remove ads. No chance to record films for a later date. Talktalk work very hard to maintain a 1.1 out of 5 service. Congratulations to them. Somebody's earning their bonus. CHARLATANS”

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Posted 11 months ago

“I have tried to cancel my account (out of contract) the hassle and struggle to do it is horrendous. have spent on the phone over 90 minutes being thrown around like a ball from department to department, with each asking you the same questions. till i got to a dead end "you're caller number 5" for over 20 minutes and just hung up. then tried my luck on the life chat. after 45 minutes ohh you can't actually cancel it on here we will call you at some stage.”

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Posted 11 months ago

“Such a poor customer service still sending me bills when I switched provider as my contract ran out but still paid the next month in advance as they charge you in advance but had internet for only 10 days . I’ve been with my new provider since September 2023 but some how I owe TalkTalk £200 these thief's”

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Posted 11 months ago

“They are 0 rate on costume's service, I have 24 hours with no internet that I'm paying for and no answer, the worst company”

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Posted 11 months ago

“Unable to register a bereavement and transfer details! Terrible customer service.”

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Posted 11 months ago

“For anyone who is thinking of taking up the offer of Fibre To The Premises - let me share my experience of incompetence and unacceptable customer support from Talktalk. In November 2023 I signed up to Talktalk full fibre 150 with VoIP - The initial, agreed, FTTP installation had to be rescheduled due to TT failing to dispatch the necessary new router in time. On the new day of installation, it was discovered that TT had not included the Digital Voice Adaptor, which is needed to provide access to VoIP for my house telephone. TT assured me that one would be expedited - it took 5 days to arrive, during which, we had no home telephone connection. After two days of good Internet, and telephone operation, our telephone connection developed a fault - we could neither make nor receive calls. Throught December 23, I spent numerous (unsuccess) frustrating hours on online text chat, and telephone conversations, with different TT support staff members, with promises to log the ongoing fault for further investigation. I was promised follow up calls, from Managers, and a new router - none of which ever materialised. The TT staff I interfaced with were polite and friendly - but, incompetent. Because when I finally connected to someone who knew what they were doing, the problem was fixed within minutes. Bottom line is - we were without a telephone for much of December 23. I have been a Talk talk customer for several years - but, this experience has left me totally disenchanted with them.”

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Posted 11 months ago

“Always on hold waiting to be put through to yet another department who then put you through to another department who still don't listen who put you through to another department before you know it you have been on the phone for an hour and the problem has still not been resolved”

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Posted 11 months ago

“Absolutely awful company to deal with call centers just awful no understanding what's so ever with people with sight problems having to ring every week as phone line not working,just to be told something different everyweek, and have to go through the same questions so frustrating, stay away from this company”

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Posted 11 months ago

“They put iñ new wifi but left home phone disconnected and I'm I'll very much so with cancer etc and it's cost me over £3000 as I stay clear of these charlatans I'm going to take them to court as I recorded all there rude pathetic phone calls p.burne”

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Posted 11 months ago

“Full fibre was installed in October but it only worked for a few hours. We were left without a service for 7 days. Last week the service would not work again, we are now on day 6 with no phone or broadband. An engineer came out said he was on light duties so could not fix the problem and that someone would be coming that day we waited in 3 days no one called. We have contacted Talk Talk via customer services, by text and on-line they are no hope and to be honest really do not seem to care.”

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Posted 1 year ago

“Poor service. 7 years was talktalk internet at home. There were almost always problems! Such as the internet disappearing. Today the Internet connection sends 1mb and uploads 200kb. When I called them they asked for details, I couldn't provide them because I couldn't find the paper and they didn't even try! They said that you can't prove that you live there, so we can't help anyone... Then who needed the money? I boldly terminate the contract with them, fed up. Of course they will still ask for £143 to terminate the contract, even though there is no internet. Advice don't even try!”

TalkTalk 1 star review on 14th December 2023

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Posted 1 year ago

“Very very bad experience with this company customer service very poor”

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Posted 1 year ago

“Be a wear from this duchy talktalk telcom limited as they are the worse company in united kingdom to rip off people and supply very bad service to deal with, this apply to all user in United Kingdom.”

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Posted 1 year ago

“So, I get full fibre, no extra cost as the email stated, then they bump the price up. Spoke over 2 hours on the phone, approx 10 hours with online chat, turns out they had forgotten to give me my new hub, or the gift voucher promised. I said online chat, "you are not helping i will wait for complaints " he sent me a smiley ☺ and then deleted that part of the chat. Totally DISRESPECTFUL”

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Posted 1 year ago

“Avoid this company at all costs. I have specifically made an account just to write this review in the hopes people will avoid this company. Our account is in my partner’s name but I have been dealing with the ongoing issues we have been having with TalkTalk. To start this review off, I had booked Monday 27th November off work to be around for a CityFibre engineer that was booked in to change our line to fibre in the AM slot of the day (8:00-13:00) which we had been informed about by a TalkTalk letter and several emails and texts. On Monday at 14:00, after waiting around all morning for a no show engineer, I decided contact TalkTalk about this and to see where the engineer was via chat. As I go to do this, and out of interest, I check our broadband speeds through the TalkTalk account as our internet as been slow. I then find out that our speeds are at 8Mbps rather than the guaranteed speeds we are paying for of 29Mbps. So I now had two issues to resolve with them over chat. After nearly 2 hours of back and fourth I get confirmation of: 1. There is a fault with our external line outside of our home which is causing this issues with our broadband speeds but not to worry, they will get an Openreach engineer out to fix this first thing the next day AM slot again (Tuesday 28th November 8:00-13:00) 2. They are really sorry but the engineer just won’t be turning up today due to more work being required before they can install. When I queried when and how this had been communicated to us so that I didn’t have to book a day off, all I got was that they were sorry this wasn’t communicated to us and that CityFibre will be in touch by end of day 4th December to rearrange the appointment So now we get to Tuesday 28th November where my partner has stayed home for the Openreach engineer that will be showing up to fix our faulty external line. Unfortunately, yet again, no engineer turns up. Back onto the chat I go to query this again. After another painful hour of back and fourth I then get informed that the booking was not successful. So again, I query who communicated this to us so that we didn’t have to wait around at home for yet another no show engineer. Yet again, all I got was empty apologies for the lack of communication. They then very kindly rebooked this engineer visit for today, Thursday 30th November AM slot 8:00-13:00. I go online this morning to confirm it is all booked in okay as since this was booked and confirmed as booked in the chat, we haven’t had any confirmation of the visit. Again, after a relatively quick 30 min chat, I am assured the engineer is booked. I decided to contact Openreach directly just to see if they have an appointment booked for today at my address, to my surprise, no appointment had been booked. And so, for the fourth time this week, I go back onto the chat with TalkTalk (with each chat transcript being emailed to my partner so we have an official log of all of this) only to have them give me empty apologies for lying to me after yet another hour of slow back and fourth. I have now tried to raise an official complaint and to be truthful, I don’t think it has actually been logged. I am also now currently waiting on a call back from a manager within 24 to 48 hours time… This is if they even bother to ring me! But trust me, if they ring or if they don’t, this review will be updated either way. So, we are currently running on a broadband that is not running on the speeds we are paying for, and we are waiting for some elusive engineers to turn up and fix the line TalkTalk have admitted themselves is faulty and install our new fibre line. All in all disgusting service but at least they are consistent in lying and wasting my time. I have informed them that in the meantime, while I wait for a call back from this manager, I will be scouring through Ofcom and our contract with them to see what our options are with paying for a service and a “guaranteed speed” that TalkTalk are currently aware they are not fulfilling and have made no attempt to fix. This is our first time with TalkTalk and without a doubt, it will be our last.. Don’t make the same mistake we did by choosing this company.”

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Posted 1 year ago

“The one star should be minus five. Have no been without a land-line since the 9th of September. Have been in contact with TalkTalk on many occasions and got no satisfaction, latest response is that they will look into the matter and call me (on a dead line?) during the morning of the 8th of December. Three months without a land line .Perhaps I should try smoke signals”

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Posted 1 year ago

“Do not go with talk talk. Talk talk were fine until I moved house and they were unable to provide me with wifi to my new home. 3 years ago. I then received a text message a few days later stating they had cancelled my account as they were no longer able to provide me with wifi. I thought this was fine, there’s plenty of alternative providers, so I thought that was that. Until I revived a debt collection letter three months down the line? I phoned the company and explained the situation. They agreed I was in the right and returned my account back to talk talk who said that I no longer owed any money. So then I thought finally, that’s finished, this was about 2 years ago. However I was wrong, three years later from moving house and this occurred -I’m applying for a mortgage. During the application it flags up I have a default on my account. I was shocked. Apparently, they still expect me to pay a massive bill when they decided that they wanted to cancel my account, as basically Talk talk couldn’t be bothered to send someone to install the wifi to my new address. To top this off, when I phoned up Talk talk, they said I did not owe any money but they can not remove the default. After filing a complaint about this, last week and hours on the phone, today I revived an email stating that I can pay it but it won’t reflect on my credit score. Just to point out - I can afford to pay it but it’s the principle, why do I have to pay when they canceled my account. The customer service is horrendous. I have been told that I do not owe any money, on numerous occasions, that there is no idea where this money has even come from and no one on the phone seems to be able to see any missed payments but ‘unfortunately they cannot remove the default’. To add to this, in order to actually speak to someone you have to talk to an automated voice recording and try and jump through a million hoops to try and speak to an actual person. The worst company I have ever dealt with. Do not recommend. If I could give zero stars I would”

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Posted 1 year ago

TalkTalk is rated 1.2 based on 1,506 reviews