Login
Start Free Trial Are you a business?? Click Here

TalkTalk Reviews

1.2 Rating 1,512 Reviews
4 %
of reviewers recommend TalkTalk
Company Reviews Questions Metrics
1.2
Based on 1,512 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 40%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Visit Website

Write Your review

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Lesley Murton
Verified Reviewer
“I don't want to put any stars. They are most certainly the worst service provider I have ever dealt with. STEER clear is my advice. Don't be tempted by their sales pitch of great offers, they may sound good but the service you get, speed, reliability, helpful customer service is not. Last word of advice AVOID”
Helpful Report
Posted 5 years ago
Mike
Verified Reviewer
“Totally useless customer service they can't explain anything they can't help anyway. Only one way to sorted out things online chat, at least they understand what is going on”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Easy to set up broadband and received new router quickly. No delay in internet during switching providers.”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“on the phone 6 hours yesterday past from person to person and lied to meny times bad bad service told don't believe what open reach say (they tell lies accordingly to TALK TALK) SERVICE POOR, CUSTOMER SERVICE POOR AND THEY TELL LIES”
Helpful Report
Posted 5 years ago
Shoyab Musa
Unverified Reviewer
“Worse company ever”
Helpful Report
Posted 5 years ago
Jack
Unverified Reviewer
“customer service is beyond a joke. you get handed down the line of person after person. have wasted multiple hours on hold over several phone calls trying to sort our terminating contracts. just pay more and go with someone who's broadband is better and actually cares”
Helpful Report
Posted 5 years ago
Clark
Unverified Reviewer
“Useless, useless, useless. The call centre staff don't speak, comprehend or understand English and seem to delight in pissing you about for 20 minures before transferring you without telling anyone why, so you have to go through it all again. If I could leave 0 starts I would”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“So bad. Wifi drops constantly, says it's connected but doesn't function. Naturally they keep taking money and try to charge an exit fee when you leave... Thieves.”
Helpful Report
Posted 5 years ago
RC
Verified Reviewer
“An absolute farce! Slow to install. Even slower to cancel as they can continue to charge you all the same. I have left to go to a different country, my 12 month contract was continued with me knowing. I am not allowed to access my online account from abroad. I phone up to cancel and am assure dit is to find 3 weeks later they have not, meaning I am charged another 2 months.Have spent over an hour on hold as they refuse to phone back.It is a farce.”
Helpful Report
Posted 5 years ago
Simon Hare
Verified Reviewer
“PEOPLE BE WARNED Avoid Talktalk like the plague. They are without doubt the very worst telecoms/broadband company that has ever traded. Anyone ignoring this advice will spend hours and days hanging on the phone trying to understand one of their Asian call centre workers, who think they speak English, but they certainly don't, trying to find whatever lies and excuses they can come up with to get rid of you and whatever you're query or complaint might be. None, of these call centre workers has any experience or common sense when you try to explain a problem to them, you literally wear yourself out trying to get them to understand the simplest thing. When they finally abandon all hope of trying to help you they tell you to have a nice day. If there were proper and efficient regulators around this company would be stopped from trading with immediate effect. Anyone who is still with them has my deepest sympathy.”
Helpful Report
Posted 5 years ago
Dave
Verified Reviewer
“Disgusting and appalling service. Signed up with them and a few days later received an email advising our order had been cancelled with no explanation. Contacted customer services who said they had cancelled it because of outstanding debt a previous tenant at the address had had with them. In hindsight it is lucky we escaped them reading the other reviews, would actively recommend against using this abysmal disgrace of a company.”
Helpful Report
Posted 5 years ago
Chris Miles Miles
Unverified Reviewer
“Talk talk will drive you nuts- do not join them - they say one thing and then do another send you bills they should not.Talk talk do not like to talk!”
Helpful Report
Posted 5 years ago
Iain Hair
Unverified Reviewer
“Since taking out this high speed service , it has got progressively slower, almost a joke now. Complained but nothing improved. As I am now moving house, I contacted their ( overseas with poor English ) customer services centre to end my contract. Difficult to find how to do this on the website. Had a farcical 3 way conversation with them and they demanded to know my new address as they wanted me to move my service despite me repeatedly telling them the new ( temp ) house had no phone line. Then demanded details of the person I was selling to so they could get them to take on the service. Tried every trick to get me to remain, then said there would be over £100.00 charge to exit . Result, I will never use them again ,and I told them I would leave negative reviews on as many consumer sites as possible to out their dreadful service and attitude. Ps could not leave star rating if one as the computer froze due to slow internet ! Says it all !,”
Helpful Report
Posted 5 years ago
Hannah
Verified Reviewer
“TalkTalk are without a doubt, the worst service provider I have ever had to deal with. I have recently requested that they to delete all of my data from their system in order to make sure I will never have to speak with them again. They have caused us so much stress and wasted so much of our time. I sincerely regret ever signing up with them and would urge others not to fall into any tempting deals with them. If it seems too good to be true; it will be. You will have to deal with 15-20 minute holds on the phone, slow service provision, extra charges and call centres filled with people who struggle to speak or understand basic English. If I could rate them a 0 I would. I honestly believe that TalkTalk should be looked into and shutdown for their ugly and disrespectful handling of customers and services.”
Helpful Report
Posted 5 years ago
Mary-Ann Lipsik
Unverified Reviewer
“TalkTalk charged us 60 £ for dampness in the outlet box that the engineer confirmed came from outside - we rent and we do not manage this building, so this is not due to any fault of our own. The engineer fixed nothing and although we pay for fibre broadband, we run on 1 (!) megabyte per second, as opposed to the 60 mb/s we pay for. This has been going on for nearly two months now and TalkTalk has the audacity to refund us a cheap 32 £ that they never have refunded to my bank account yet albeit lying on the phone, claiming it was transferred on the 14th of October. Liars! This is the worst internet service I have ever been with, and I want to go as far and call them thieves and scammers.”
Helpful Report
Posted 5 years ago
Mike Berry
Verified Reviewer
“well i have two old but daily used email addresses that i have had for over 20 years free from the original supplier. Sadly they were bought out by TalkTalk. The new owners now want to charge me for the use and since it is only a nominal amount i thought ok cos i need the addresses for continuity. I need to sign up for webmail plus. click the link you are taken to a window they need my account number [i do not have one] they want my email address plus password i queried this. and if you have ever talked to the chat line out of the Philippines you will know what i mean; you have to go over things time and time again i did three times without any joy. so they escalated it to an outbound manager booked call - three times i waited at the allotted time - yep no call !!! absolutely the bottom of the pile for customer service hopelessly inadequate”
Helpful Report
Posted 5 years ago
Gary Heron
Verified Reviewer
“It takes a lot these days to be the worst Customer Services out there but Talk Talk romp ahead. Tried to advise them that despite me completing the on-line details correctly they had missed a line of my address. As such the courier could not deliver the router and so I could not access any service. Despite what I imagined would be a simple task of correcting my address it turns out its not for Talk Talk.Well over 1 hour later and it appears the only option was for them to cancel the order completely (they cannot confirm that the credit check would leave a mark) and for me to re-order under the SAME address I already provided correctly. NOT HAPPENING. SHOCKING BUNCH OF CHARLATANS”
Helpful Report
Posted 5 years ago
Luke
Unverified Reviewer
“I have had a problem Stay well away!!! I have had a problem with my internet connection after I update my contrackt for more then 90 days . I have contacted Talk Talk repeatedly about this. Today I was promised a call back to resolve the issue but nobody rang me. I recontacted them with them agen and they can notfix the problem. I am paying for a service but not getting it. I've had enough and I'm very disappointed with the poor service.”
Helpful Report
Posted 5 years ago
Mo Parkook
Verified Reviewer
“**** DO NOT SIGN UP WITH THEM OR YOU'LL GET INTO TROUBLE **** My broadband speed with talktalk use to be fine and three years ago it started playing up by keep disconnecting and going slow, so I upgraded to a faster option and it was find for the first few months then gradually it started going down and produce faults so they said I need to upgrade again and since December 2019 it's been an awful experience. Broadband is keep getting disconnected and speed is low, I have opened up 100s of tickets/cases with their technical team, lots of engineers came from "Openreach" with their trainees and still none of them could fix the issue. Completely unprofessional service and engineers. I can't cancel my contract because they say I have to pay a penalty so I have to wait until my contract ends. I AM VERY MUCH DISAPPOINTED!!”
Helpful Report
Posted 5 years ago
Moe
Verified Reviewer
“Please do not get talktalk broadband. Its terrible, cuts off almost every day. This is so frustrating as my business is heavily reliant on 24/7 internet.”
Helpful Report
Posted 5 years ago
TalkTalk is rated 1.2 based on 1,512 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request