“I was very happy with the TWHD site. I looked at different u it’s for almost a year. I spoke with them last year, finally bought one this year. The price was the same as it was 12 months ago. The staff know how to install and could walk me through any issues quickly. I build houses and like when I can speak to someone that knows what they are doing. Best price as well.”
“The service was outstanding. As a bumbling consumer, I accidentally purchased two units. I had an email correspondence with a customer service phone number, tied to Mr Richard Romano with Digital Marketing, which I called immediately. Mr Romano answered on the first ring and cancelled the one unit. I received the product as ordered and I am installing it today. Thankyou”
“The biggest problem I had was ordering a unit they claimed was in stock, but it actually wasn’t. Claimed it was a brand new model and they were delayed on getting there supply do to manufacturing issues. Think they extended the shipping three times and each time was two weeks. Finally got the product two months later with no discount or free shipping upgrade to make up for the bull shister. Great product but poor execution on the middleman!!! And there for a poor review”
I am sorry that the unit was not yet available when you ordered, and had to wait as long as it sounds like you did. However, your order was from May 2018, when the RTG-70XLN-1 and other RTG-70 models were available for pre-order only. They were a new product that was just being released. We had no control over how long it was before we received our first inventory from Rheem. We had them on the site for pre-order, but it said on the site that they were not yet available, and would not ship until they were. There was around 20 customers that pre-ordered, and we did our very best to keep everyone updated, and shipped the units, as soon as we received them. There was nothing else that we could have done to get the unit to you sooner. Also, it is my understanding we were the first to have them, so if you had ordered from somewhere else, not only would have paid more, and the unit would not have come with a pre-wired thermostat, but you have waited longer as well. If other site's had them available you could have of course cancelled with us, and bought it some where else, but didn't because it was not available anywhere yet. Also, all of our orders ship for free with UPS Ground. That all said I am really happy you have been enjoying the Rheem water heater for nearly 2 years now, and I do understand how waiting like that would be frustrating.
“The tankless unit that I ordered was not in stock however the sales man explain the difference between the two that would work for me and I ended up buying a different one. The heater works great. I have a family of 7 so endless hot water is a must. The money savings is a big plus as well.”
“This is my 2and tankless water heater they're great
The tankless takes up almost no room, doesn't leak, hot water always on the ready best yet you never run out of hot water”
“I got excellent service from Tankless Water Heater Depot
The shipping was really fast and came earlier than expected.
We had another brand (purchased at a big box store) that failed 2 years after install..
Our new Rheem has been flawless over 2 years now and we couldn't be happier”
“After shopping around in person and online, and after significant delays and problems ordering from stores like Home Depot & Lowes I found tankless water heater depot and Richard Romano. Richard was prompt at replying to emails and answering questions that I had. I live at 7600 feet elevation so finding a tankless water heater that would even work here was a challenge, home depot told me they didn't carry anything that would work here they also told me they wouldn't ship to me because I live in a rural area (closest store was 180 miles round trip) The prices were better than most places i had found so i decided to give it a shot, after all we had been boiling water for baths and showers for a couple months after our old heater went south on us (family of 5). The Rheem showed up in a timely manner as described, it was even delivered on time which is rare for my neighborhood. Got the unit installed with only a few hiccups. I ordered the "concentric vertical/horizontal termination kit" which needed a few extra parts in order to use, one was a 30° "elbow" that was not included with the kit and the hardware store didn't carry anything like that . They had 45°s but that wouldn't work also the unit is equipped with a 2 inch inlet outlet/vent and the termination kit was 3 inch so it needed two adapters from 3 to 2 inch . These were minor setbacks all in all. After installing the unit, the gas system venting, condensate drain, and pressure relief drain, pressure testing,leak checking and following all the steps that were required we fired up the unit and have been enjoying hot water endlessly since. It's only been about 5 days and I'm very pleased so far. I will definitely do business with Richard again in the future. As a side note I ordered a few accessories along with the unit namely a WiFi system that I didn't need also a water softener unit that is very cumbersome and inconvenient to have installed so I'd advise anyone to get only the accessories that are necessary and save a few bucks. This was not Richards fault as I ordered the items willfully. I'd recommend this product and company to provide it. Hope this helps someone . Cheers”
“swicthed out our tank to tankless went with rheem gas outdoor. home owner can install with basic plumbing knowledge.took me day to install due to i had to run gas and water line.if u dont know plumbing u can save money hire handy man very pleased with purchase.also thos unit does not need any vent pipes. save money on that.”
“Myself and my wife are both wondering why we didn't get a tankless water heater when the kids were all still home. We don't use hot water like we did then however our old water heater was far away from the point of use because of the flue used for its exhaust, this tankless one was installed were the water is used, big difference. It came programed and the control installed, with fast shipping. We couldn't be more pleased with our purchase and would recommend Tankless Water Heater Depot to anyone thinking about purchasing a new tankless water heater.”
“I am very happy with the water heater! Hooked it all up with the help of my 15yr old son and it has worked flawlessly ever since. Great product.... quiet, efficient and endless hot water for all four showers! I have already recommended it to several friends!”
