“I was in a terrible situation when I needed this tankless water heater. Customer service took the time to make sure to keep me updated, as this is when the midwest was hit by winter weather and I'm sure they were slammed with orders, inquiries and calls. I will most definitely buy from Tankless Water Heater Depot again if I ever have the need. I installed the unit as soon as it arrived and my family and I had hot water again! Thank you Richard at Tankless Water Heater Depot! Thank you for caring for your customers!”
“Great service - I appreciate the professionalism and hard work during the Texas snow/ice apocalypse- y’all worked tirelessly to get the units out quickly and me and my family appreciate that very much.”
“I need to revise my review. To whomever reads and responds to these reviews from the company, please accept my apology for the error in choosing 3 stars instead of 5 stars.
First, the company had EXCELLENT customer service. The water heater was shipped and received in a timely manner and in great condition.
When I started the review process, I didn’t realize I was reviewing the company. I thought I was reviewing the product. I later realized that, and had gone back to give a 5 star review for the company. Obviously, it didn’t take. This company has 5 star customer service, but don’t dare make a mistake! They will come at you!
While I understand that Texas went through an unprecedented weather event in February and the Texas electric grid and Texas laws kept consumers hands tied, I wrote an honest review of an item I received.”
“My water heater froze in the big freeze in Texas in February. This was a replacement for the heater that froze. Called Tankless Water Heater Depot since we had no power for 75 hours and the get a replacement shipped right away. The weather slowed delivery a bit but it appeared on the following Wednesday. Replacement was easy and in about 2 hours we had hot water for the first time in almost 2 weeks. Thank you for helping our.”
“Awesome price and service! I was one of the unfortunate in Texas that got hit by the freeze in February. Luckily, I was ahead of most and was able to order my unit while it was still in stock. I received the unit in 5 days (as promised), and paid a fraction of what the plumber was going to charge me (about 1/5 of the charge...seriously). And with the prompt shipment I installed it about a week before the plumber could. I referred a number of my friends to this web site. Many of them took advantage. Thanks Tankless Water Heater Depot!”
“I'm a professional builder and have installed many of these tankless heaters inside and out. My clients are thrilled that they don't notice any difference in the hot water performance except that it's unlimited and the fact that they are saving energy. Every single unit has been an easy start up with the most difficult part of the install being the adapting of fittings, both water and gas. I recommend a tankless heater as a replacement every time when asked.”
“I was desparate to get a new water heater when my old Bosch went out in the middle of a brutally cold spell. To get one locally, I would had to have paid 60% more than what I paid from Tankless Water Heater Depot, and there STILL would have been a delay of a few days. TWHD got my order packed and shipped the same day I ordered, and it was delivered on time a few days later. They did a great job packing it (although there still was a little cosmetic damage, which does not bother me at all).
In addition, I love love love the Rheem heater.”
“Installation was very straight forward. It is now operating fine and the constant hot water flow is excellent when we have guests and many taking back to back showers after a day at the beach. Very nice product.”
“We needed to replace an outdated, leaking 50 gallon tank and wanted to upgrade. After researching different brands, GPM options and consumer reports to find which would fit our needs I came across this site and the Rheem RTGH-95DVLN-2. The price was great and we could not be more pleased with the choice!
I was concerned with ordering and needing to have it shipped across country however, it was unnecessary! Richard, the customer service rep answered all my questions and was quick to communicate after my purchase. I ordered online Sunday night and by 5pm Monday, EST, I had a confirmation email of purchase with UPS tracking info. Not to mention it arrived in perfect condition by 3pm that Friday shipping from the west coast to southeastern MI.
I will continue to recommend them to everyone I speak with who are looking to upgrade to a tankless heater! Thank you SO much! :)”
“Your web page is great listing all the specs and models. Having all the valves tray etc I needed hooking up was a breeze and so far working great. I would buy from you guys again and have already told 3 people about your site who are going tankless in the near future”
“I have to admit I was concerned with a Gmail account & a semi-stock web site but 100% satisfied. Saved several hundred dollars, exactly as advertised, prompt delivery as scheduled.”
“This was the 2nd Rheem tankless unit I purchased from Tankless Water Heater Depot. Each transaction was smooth and the units with valves showed up within 3 business days. All inquiries were addressed within hours. I will not purchase anywhere else.”
“I bought the Rheem model RTH-70XLNWA-1. I'm very pleased with this tankless water heater. It was fairly easy to install and works perfect. I use it for an outdoor shower and it could easily supply plenty of hot water to 2 bathrooms.
It arrived undamaged and on time. I would definitely recommend Tankless Water heater Depot.”
