“Has been running strong since installation about 1 year ago. Really happy with the performance, delivery and so much more. .a great buy and a great price for a tankless waterheater.”
“WHD folks were very helpfull and sent me the right unit and accessories. I replaced my old 1968 Rheem boiler and a 5 year old water heater with a new Rheem combination home heating boiler/domestic water heater. It is working great and we are seeing a monthly average 30%+ reduction in natural gas useage. It should pay for itself in 8 to 10 years, which is 2 years before the warrantee expires.”
“Hello I would like to tell you that I love my Tankless water heater RTEX-06.
I am using it in my dog grooming shop and having hot water on demand and not wasting energy heating water 24/7. I would strongly recommend this unit.”
“Love the tankless water heater, love the ability to have hot water after the teenagers are done taking showers. Technical support was a little lacking. Was trying to get help with the recirculation line and programming then unit. Takes a thermostat and momentary push buttons throughout the house. Also the one way check valve needed to be installed in a horizontal position, not vertical. Once it was up and running would never go back, takes a small amount of time to get used to it, but the days of the old water heater telling you it was time to finish the shower are over. Love it.”
“We love our new Rheem gas tankless water heater. So energy cost effective for us. Finding new ways to use hot water that before we would not try because we knew we would run out of hot water before we got through with project. Talked to Richard Romano before purchase to get the right unit and extras for us. He was vary friendly and helpful.”
I am sorry you had a bad experience. I see your order from 10/07/19. I see the email I sent you with UPS tracking # and delivery date, and I see the unit was delivered 10/11/19. From looking at it I cannot tell what we did wrong, or why you would advise people not to buy from us. We have everyday discount prices, no sales tax outside WA State, Free Ground Shipping with Insurance, ship units the same business day they are received on, and all of our units come with pre-wired temperature controllers. We pride ourselves on being the best option for Rheem tankless water heaters, and providing the best possible customer service. That said if you are having issues with the unit please contact Rheem technical support at 1-800-432-8373. The unit is brand new and fully under warranty. If there was an issue with the UPS delivery please let me know by sending an email to either support@tanklesswaterheaterdepot.com or ReemTanklessHeaters@gmail.com.
I am so sorry you are not happy with your purchase. The RTEX-04 is the smallest electric tankless water heater there is. I am not sure what you are using for, but it is for a single hand sinks only, and a at minimal temperature rise. That said if it is not working it is fully under warranty. Please contact Rheem Technical support at 1-800-432-8373. Be by the unit when you call. If it is defective and not working send me an email with case # and a photo of the unit's rating plate and new unit will be sent.
