Team Knowhow Reviews

Name: Team Knowhow
Rating: 1.29

1.3 Rating 201 Reviews

7 %

of reviewers recommend Team Knowhow

Company Reviews

Questions

Metrics

1.3

Based on 201 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

Visit Website

Write Your review

Tell us how Team Knowhow made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Team Knowhow 1 star review on 25th April 2022

Anonymous

Team Knowhow 1 star review on 19th July 2021

Paul Appleby

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have spent 5 hours hanging on the automated line trying to book a repair to my washing machine , eventually someone comes on the line to say their system is down , takes my name and number & ??????nothing ! I pay my cover plan every month for the last 11 years, I expect a better service than this ?? All promises ??”

Helpful Report

Posted 4 years ago

“Absolutely terrible service, I've written a lengthy review on trust pilot.”

Helpful Report

Posted 4 years ago

“Discussed cannot even leave a review about there useless and rude behaviour unless I verify with Instagram or something else which I do not have other than an email.”

Helpful Report

Posted 4 years ago

“Absolutely useless taking out a plan, paid for 5 years for my autistic grandsons iPad Air to be covered. Haves spent weeks back and forth trying to get a broken screen repaired for them to say it’s not the one covered. Have spent hours talking on telephone only to be put on hols, and then cut off. No matter who you speak to you get the runaround and excuses time and time again so shame on you. I have policies on three other appliances that I am now going to cancel because there not worth the money. You should be ashamed of yourselves.”

Helpful Report

Posted 4 years ago

“Bloody thieves. They don't like refunding”

Helpful Report

Posted 4 years ago

“I would give them ZERO stars if I could. Waited three weeks for range oven from Curry’s. The moment the two guys turned up they couldn’t be bothered to even try and get in the house because it was a basement and the stairs are tricky. I made various suggestions and they just weren’t interested. Called their office and their manager said drop it at doorstep or cancel. I had paid for installation and removal of old range. They should be called TEAM KNOWNOTHING. Now have the hassle of getting my money back from Currys!”

Helpful Report

Posted 4 years ago

“Do not waste your money on this shambles of a service...you read these reviews thinking a company can't be this bad but trust me they are!! We've had 5 repairs so far on our fridge freezer and still not working. After 4 repairs the policy states you are entitled to a replacement ring up and they say they write nothing off over the phone and must send an engineer wait another few days one comes out and the engineer explains they don't write things off and it's done over the phone and wants to replace a part that's been replaced 3 times before...someone is lying somewhere this is a joke of a policy I'm off to trading standards now to raise this officially..but take my words don't bother with these jokers, if that means not buying from Currys I would really recommend that as this is a complete joke! If there was less than a 1 star I wud select it as said before below these aren't even worth a star.”

Helpful Report

Posted 4 years ago

“Complete shambles of a company. I booked an oven valet clean in August for September took me almost an hour due to being on hold for so long. They than cancelled the valet clean giving covid as the reason. I contacted them directly and left voice messages but they never returned my calls. So I emailed them and they initially replied within the week asking for some further information which I promptly provided. 4 weeks later and they still have not replied to the email. So I rang them again 03445611234 and they picked up fairly quickly but then after providing my information again they transferred me to Team Knowhow where I was on hold for 45 minutes and then they hung up! Calling the 0344 number again now been trying for over 30 minutes and no-one is picking up. RIDICULOUS. This company is not worthy of a 1 star, if I could give them 0 I would,”

Helpful Report

Posted 4 years ago

“Waiting in all day for know how to collect my tv for repair then I get a phone call at 6:30pm to say they won’t be coming without any explanation at all”

Helpful Report

Posted 4 years ago

“Our tv was taken 2 weeks ago for repair, today we get a phone call telling us they need to collect the Samsung bar before they can look at the tv however we have been receiving text messages saying they are working hard to fix our tv and will be in touch soon to return it. They have had our tv for 2 weeks and have not even looked at it.”

Helpful Report

Posted 4 years ago

“They have failed to respond to a complaint and have stopped communication.”

Helpful Report

Posted 4 years ago

“took my tv for repair under warranty and returned it broken, took it back and its taken 2 weeks up to know under assessment , still deciding ? i just wanted it repairing but youve broken it so replace or refund me, its that simple and would take only a few minutes to sort out, ive spent over 18 hours being cut off the phone waiting in for a delivery that didnt happen and sick of being lied to and how busy they are ... youll be a fool if you buy anything from these crooks”

Helpful Report

Posted 4 years ago

“Disgusting customer service. They are either all compulsive liars or not one single call handler knows what they are talking about. Seven weeks without a washing machine and still no closer to getting anything sorted. I will never give currys a single penny of my money ever again.”

Helpful Report

Posted 4 years ago

“Had a fault with a washing machine team know how sent an engineer out from a 3rd party. After 2 weeks of waiting for a response from the engineer we finally got the response of washer not worth fixing we need a new one team know how are supposed to replace said item In this event yet here I am 7 weeks in and still no replacement for the amount it’s cost me running washing between my mother in law and my own parents I could have bought a new washing machine. Also told if I want to buy a new one I can and they will send me a voucher to spend In Currys after this experience do you really think I’ll be spending another penny in this worthless hell hole of a shop they couldn’t careless. I wouldn’t mind but we shave 4 young children in the house which is a lot of washing !!! Not worth the bog roll I wipe my arse in complete shower of 💩 for a company. My advice would be to boycott Currys altogether and let them go under they deserve it!!!!”

Helpful Report

Posted 4 years ago

“Tv was collected for repair on 6th August which is the only TV we have and after numerous text saying working flat out to fix then waiting for part and I have spent numerous times calling and waiting to see what is happening on hold for 50 minutes I have even sent email to CEO I get email on Thursday to contact them so at 18.20 I call them and James tells me to go into store as it is past 28 days and they will replace it so my husband finishes early on Friday and we go to store and speak with assistant manager I tell him what I was told and he says I don't know why they told you that he calls manager I then give them job ref for my TV I also tell them I have made a complaint and the resolver (Martin Lewis) is also the case they print of telephone and email details and tell me they can not give me a TV until my TV is in the store and they will contact me when in so I said we have had a waste of journey and what compensation are they going to give for my inconvenience assistant manger said oh will have to speak with HR I said well I hope you do so let's see when I get a call 51 days without TV.”

Helpful Report

Posted 4 years ago

“Just the worst. Knowone told me my laptop would be thrown away if it could not be repaired, so lost important files and digital coin walletsn. All staff rude and unhelpful. expect to wait hours to speak with anyone and be hung up on if the request involves some effort. Diabolical”

Helpful Report

Posted 4 years ago

“Mom brought a cooker took out insurance adjusters yes it was 10 years ago but the cooker door is falling off but mom is still paying insurance we were told as cooker could not be fixed we would be sent vouchers still not received vouchers this has been going on since aug tried to phone about it been cut off 2 times basically been on the phone all day and still can’t get through mom is still paying insurance money monthly and we can’t get this issue sorted I can provide dates policy number etc”

Team Knowhow 1 star review on 22nd September 2020

Helpful Report

Posted 4 years ago

“Half the team are young guns looking for a fight if you have any issue. My new replacement phone won't unlock and the replacement has a different screen to my partners who has the real iphone from Apple. 2hrs wasted, 2 phone calls sent to a deadline. Wouldn't want to be a shareholder, employee or customer. 2hrs and 5 mins because of this review and it I still have a dodgy phone. They have said in the next 72 hrs I will get a response....”

Helpful Report

Posted 4 years ago

“6 months I have been waiting for my cooker hood parts! I have spent hours on the phone and have called numerous times, sent numerous emails and no response from anyone !!! Nothing has arrived and I keep being told they have been sent! Also spoke to 50 different departments and people and I keep getting passed on and being told that that department doesn’t deal with it blah blah blah! Horrendous service !! Avoid this company !!!!!!!!!”

Helpful Report

Posted 4 years ago

“No one knows where my laptop is they have had it for 3 weeks i get a text asking me to call I have to pay for that privilege and wait over 20 minutes They have happily taken my money for 3 years that didn't take as long Then they blame covid19 yet unemployment has gone up how about recruiting some I will never ever again use Team knowhow who know only how to con you”

Helpful Report

Posted 4 years ago

Team Knowhow is rated 1.3 based on 201 reviews