Ted Baker Reviews

Name: Ted Baker
Rating: 1.65

1.7 Rating 278 Reviews

15 %

of reviewers recommend Ted Baker

Company Reviews

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Metrics

1.7

Based on 278 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ted Baker 2 star review on 14th November 2023

Lomax

Ted Baker 1 star review on 16th January 2023

Sam H

Ted Baker 1 star review on 17th January 2022

AAReview

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don’t buy from Ted Baker, No customer Care whatsoever Really Disappointed should have read reviews, like others expected more from Ted Baker. Ordered an iPhone 8 case got a Galaxy 8 box torn amd sellotaped obviously someone else return. No customer service. I recorded the return package but don’t have much hope in refund reading others reviews!”

Helpful Report

Posted 4 years ago

“I purchased what was supposed to be lovely bedding. To say I’m very disappointed is an understatement. The said bedding looks lovely and fresh, clean and bright, but as you can see in the pictures I will post with this review you can see they do not match there picture. They look cheap (of which we all know anything from Ted Bakers is anything but cheap and usually nice stuff) dull dirty and crease badly after only sitting on them. Luckily I got them a little bit cheaper as a sale was on but still expensive (and I’m glad I didn’t pay full price).. very very disappointed customer.. UPDATE... Looks like I can’t post any pictures (pink rose bedding) of said bedding but believe me it a mess and not worse the money..”

Helpful Report

Posted 4 years ago

“Awful , dodgy , rudeo”

Helpful Report

Posted 4 years ago

“Got a rucksack from Ted Baker as a Christmas present. The handle has already broken and one of the straps os coming unstitched. Contacted customer services who were rude and unhelpful and wouldn't even offer and exchange. Poor quality from a poor Company”

Helpful Report

Posted 4 years ago

“This company literally has the worst customer service I have ever experienced. I want to post to as many review sites as possible to make sure people know how terrible they are. Just understand if you chose to purchase something from them there are horrific examples all over the internet detailing the exact type of experience I had, where the agents were rude, unaccommodating, and unwilling to do anything to help. The site does not show available inventory accurately, so if you do chose to buy, there is a reasonable chance you will not get what you ordered. And if what you order is wrong in any way, don’t expect to be able to exchange it.”

Helpful Report

Posted 4 years ago

“Returned £600 worth of coats using there own returns label but was told the boxes where empty and I’m not entitled to a refund, I sent proof of postage showing the weights of the parcels but they won’t give me a refund, I am shocked at there awful returns proces”

Helpful Report

Posted 4 years ago

“Buyer beware!! Returns not honoured from online store. No customer service, unable to contact anyone. Sent numerous emails, included tracking number and proof of delivery, but no response. They don’t take phone calls even though there’s a contact number of n their website. I’m owed hundreds of dollars. Sadly, after reading other reviews I’m not alone. I’m an online shopper and I’ve never had such a terrible experience. Morally it’s disgraceful.”

Helpful Report

Posted 4 years ago

“Got charged double when shopping in store because one of the staff said the payment didnt go through, even I insisted the payment did go through and show her my bank app notification. They charged me again and when I called for a refund of the extra charge, no one ever picks up and no one replies to the contact form and email. EXTREMELY BAD customer service, would never shop with them again.”

Helpful Report

Posted 4 years ago

“Bought my partner slippers in his usual size 9. Had to return them as too small. Eventually managed to order a size 10 but again too small. It’s costing me nearly as much in inconvenience and postage as it is in slippers! Obviously very small sizing and customers should be warned to buy two sizes bigger than their normal size.”

Helpful Report

Posted 4 years ago

“Hidden charges in returns policy and nobody answering the phone. I would accept the returns charge, but I ordered the same size as always and the item was tiny. I was going to exchange but changed my mind and asked for a refund. I would rather give my money to a company who prioritise customer service.”

Helpful Report

Posted 4 years ago

“I ordered Christmas present that was to be someone's main present, it was due to arrive on the 20th December. I've still not received it by the 31st. Despite contacting Ted Baker and the courier Hermes multiple times. You can really tell a company by what courier company they choose, why do Ted Baker use Hermes, they're not a professional or proper courier company. Ted Baker's terrible customer service have told me several times, after waisting endless time on hold, that they will update me by the end of the day with what's going on, they never do. DO NOT BUY FROM TED BAKER ONLINE, if you do, you are at risk of never receiving your goods and being left with appalling almost non existent customer service. It's pretty much 2021 and someone is still waiting for there Christmas present.”

Helpful Report

Posted 4 years ago

“I would select zero if I could. worst customer service ever experienced. Do not bother to buy on line because it is a huge hassle to get help-re exchange or refund. Can't do it in stores in canada and you will be put on hold an hour then told to email. You will get better appreciation for your business spending a quarter of the money elsewhere then at this company that can't be bother responding to inquiries or assisting with on line purchases.”

Helpful Report

Posted 4 years ago

“ordered an expensive diary. It didn't state the year so as its December I assumed it must be for 2021. When it arrived its for this year with less than 2 weeks to go. Absolutely disgusting! I rang and apparently 2021 out of stock for that diary. Of course I can return but I'm left with the hassle of doing that now before Christmas and I also lose what I paid for delivery. Not at all happy!!”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“Can't believe an Designer such as Ted Baker uses Hermes for their Delivery. I've ordered an item for next day delivery, and yes guess what, still waiting for it 3 days on. What's worse is that I can't get hold of Ted Baker customer services. I know it's the busiest time of the year, but still, other company such as DPD/post office, deliver and on time! Awful never again, I wish I had seen this review website before I decided to place an order.”

Helpful Report

Posted 4 years ago

“I ordered a bag from Ted baker on the 30th of November for my partner as a Christmas present, after emailing them as I was concerned that their chosen courier service Hermes had not received the item yet after 7 days (7th of December) they wrote back to me to say that they had lost the item and issued me a refund without asking as the item was out of stock. I now have to wait 10 working days (2 weeks) for my refund which means I will no longer be able to get my partner her Christmas's present I find this level.of service unconscionable and appalling, I will never shop with them ever again and I would advise extremely strongly against shopping with a company that for all intense and purposes loses your items and holds your money to ransom they are an out and out disgrace”

Helpful Report

Posted 4 years ago

“Have been trying to cancel my order for about 3 or 4 days now, no one has answered any of my emails or phone calls and they are just keeping my money on hold”

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Posted 4 years ago

“Awful service from Brighton Ted Baker will never shop there ever again.”

Helpful Report

Posted 4 years ago

“Honestly dont know what happened to ted baker not what it used to be customer lie and have no clue what goes on with the order! Like punderland havr better cx serivice”

Helpful Report

Posted 4 years ago

“I ordered sandals and received the wrong item. I then contacted customer service and explained what happened and was told to send the item back and they will send me the correct order. I told them I do not have a return label and they said they will email me one. it took 5 phone calls and 5 days for them to email me the return label. I finally sent my the wrong item and got the confirmation that they received it. I then waited A FULL MONTH AND A HALF for them to send the correct order and NOTHING!! I then contacted them again, and the customer service rep said he will send them the warehouse a note for them to ship my order and that I should receive a confirmation email within 24 hours. After waiting 4 days and no confirmation email I called to cancel my order and request a refund. They didn't even refund me the full amount. This is by far the worst online store I have ever bought from. I wouldn't recommend buying from this store.”

Helpful Report

Posted 4 years ago

Ted Baker is rated 1.7 based on 278 reviews