Ted Baker Reviews

Name: Ted Baker
Rating: 1.66

1.7 Rating 277 Reviews

16 %

of reviewers recommend Ted Baker

Company Reviews

Questions

Metrics

1.7

Based on 277 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Ted Baker made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ted Baker 2 star review on 14th November 2023

Lomax

Ted Baker 1 star review on 16th January 2023

Sam H

Ted Baker 1 star review on 17th January 2022

AAReview

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Online returns portal doesn't work. Customer service number goes unanswered. Noreply email provided... How are you meant to return an online order?”

Helpful Report

Posted 11 months ago

“Charge you £3 to return an item and make it very difficult. I've not ended up returning as the portal (that I had to google because it's a separate company not on Ted bakers website anywhere) looked so dodgy I did not trust putting my card details in”

Helpful Report

Posted 11 months ago

“It’s a joke ordering anything online. They are literally the WORST. I ordered a dress over a month ago and it was never sent out. I try contacting “customer service” which you can’t call….only email. They either never respond on take forever and don’t actually help. Like I feel crazy. They then sent me an invoice for the two other items I bought? Like I’m so confused. Wish I could ask someone for help……haha no they take your money, don’t sent out the item and then never respond.”

Helpful Report

Posted 11 months ago

“I placed an order for a coat from Ted Baker on October 20th, and today is November 23rd. Unfortunately, I have yet to receive my order, and for the initial 12 days, there was no available tracking information. After considerable effort, I managed to make contact, which was a challenging process in itself. During this contact, I was informed of a delay but was not given a specific timeline. The day after reaching out, there was some tracking movement indicating that the package was "out for delivery." However, this status persisted for five days. Upon contacting Ted Baker again and finally reaching someone by phone, I was informed that they had initiated an investigation to determine if the package was lost with UPS. Now, after an additional week of waiting, I have attempted to contact them again through both email and phone, but as of now, I have received no response. No one is available on phone line. Can't believe this is a premium brand. Never encountered this type of experience before. My two cents, Don't shop with them. No one picks up the phone and no reply from emails.”

Helpful Report

Posted 1 year ago

“Having very poor customer service from Ted Baker. Cannot get returns link sent by email - they say they send it - they don't!”

Helpful Report

Posted 1 year ago

“Ted Baker at London Bridge station - our customer service person Sherrell was absolutely amazing, everything you could want- warm, friendly, helpful, no hard sell. She made us laugh and made us feel special! She is fabulous!!! Plus we love the coats my husband and I bought! Love Cathy and Steve”

Helpful Report

Posted 1 year ago

“I have just bought the same product for the 2nd time, two different sizes, and twice have they been cancelled due to no stock... If that is the case then why don't you update your website to show them as our of stock, other companies do. Not sure I'd be buying from them again”

Helpful Report

Posted 1 year ago

“Dark green Sandra long coat. Came in two weeks so gets one star, but that's it. It showed online with gold hardware and it came with nothing on it! Feels cheap, sewing looks really cheap but the worst part is...when you put your order number in to return online as promised...can't find you! Seriously just dropped $430 for this zoo??!! I tried everything to return it. Last time for me.”

Helpful Report

Posted 1 year ago

“I had a great experience at the London Bridge Ted Baker store. Sherrell was extremely attentive, professional and compassionate in helping me find an outfit for an upcoming wedding I will be attending. Excellent customer service. Thank you Sherrell!”

Helpful Report

Posted 1 year ago

“Where have all the beautiful linings for the coats gone? I’ve just received 2 new coats and they are bland. Your brand is standing out from the crowd / these don’t. The Hutton’s and finishing are generic.”

Helpful Report

Posted 1 year ago

“After ordering a bag and receiving the wrong one still waiting for my return postage received tge bag 2nd September return 5th”

Helpful Report

Posted 1 year ago

“Ted Baker recent went the extra mile for me. I lost the belt to my coat and they made lots of phone calls and found a spare belt for me at their warehouse in Australia and sent it over for me. Amazing service. Great clothes and great store in Auckland City!”

Helpful Report

Posted 1 year ago

“I visit the bluewater store often with my daughter & on different occasions i was served by Sydney and Jordan and found that they were extremely helpful, welcoming, friendly & chatty which you dont find very often in other retail companies. This is very refreshing, so it made our experience more special. I work in retail myself so when you receive excellent service, its nice to be recognised.”

Helpful Report

Posted 1 year ago

“Very disappointed with Ted Baker .. I the team to enquire about packaging prior to purchasing an item to gift. I was advised throughout my conversation that it would be sent in a branded box just perfect for me to gift wrap. However the item arrived in a bag that was wet in places and looked like it had been trampled on. The item inside the bag was housed in a pollybag which was opened and torn and the item had been jammed inside the bag! Definitely not a nice look and a disgusting way to treat a customer. I rang to ask if this could be rectified & sent 2 emails ie at least to send out a replacement poly bag so I could repack it but to no avail. The Ted Team ( a guy called Greg ) was very uninterested and did not follow through or rectify incorrect information given to me from the onset! The Ted Team certainly do not value their customers.”

Helpful Report

Posted 1 year ago

“We had an item with a gift receipt for Christmas. The item didn't fit as it was a little too big. We went to the store and discovered that the gift receipt we had was a single day out of date because we had been out of the country - so fair enough, that was our fault and I hadn't checked. However, the shirt hadn't been worn and still had the tags on and was in the original box. We didn't necessarily need the cash back, I would have accepted an exchange for the other size. However, the man behind the till was quite rude and said there was nothing he could do as it was a day out of date and that basically it was tough. I raised this with the Ted Baker customer service team, as you don't expect that sort of service from such a high end company. We spend a lot of money at Ted Baker every year. They said they would look into it and that it'd be forwarded to another department. I received no response, so I chased after 5 days looking for an ETA. The guy said it would be 3-5 working days. We are now on day 6 and I've still heard nothing. Don't think i'll be shopping here again.”

Helpful Report

Posted 1 year ago

“Cross-posted because it was such a terrible experience and I want to make sure no one has this issue ever again. I WISH I COULD GIVE NEGATIVE STARS They do not respond to the phone, I waited half an hour on hold with no wait time estimates. I also emailed several times trying to get a cancellation and refund and it took ages. Then they ignored my request for cancellation even though the only reason I couldn’t cancel was because they didn’t pick up the phone. To make cancellation easier please create an online option rather than have to call. UPDATE ON FEB. 7, 2023 I received my package and immediately had to return it during the first week of December as the shoes were much larger than the sizing chart suggested. I sent the package off with UPS December 9th, and received a "We received your return" email from Ted Baker Customer Service during the 2nd week of January. While I wasn't pleased that it took that long, I understood because it was the holiday period. What I didn't understand was why it took the end of January (27 days to be specific) and 3 more emails to Ted Baker Customer Service AFTER RECEIVING THAT "WE RECEIVED YOUR RETURN" email, for my refund to be processed. I received a "we're so sorry it took so long" response after 3 emails from myself to Ted Baker Customer Service in two weeks. It took another week for the refund to come through, only for it TO BE THE WRONG AMOUNT. I'm still waiting on the right refund now, 2 months after I first returned the product. They have been ignoring my emails and I cannot get a response from them ever. I will never ever buy from them again. I thought an online shopping experience from such a big brand should have been fine. I could never have expected worse service than Wish.com I work retail and there is no excuse for this. There wasn't a single positive in this experience and I can only say it's continued to get worse as time drags on.”

Helpful Report

Posted 1 year ago

“totally Rubbish service Have been waiting for 3 weeks for my order. Can get any reply on phone/email or chat”

Helpful Report

Posted 1 year ago

“Still waiting for a refund from December. No response on phone or via email. Apparently next step is to report them to trading standards. It makes you think Ted Baker is a scam company.”

Helpful Report

Posted 1 year ago

“They do not even deserve one star. I ordered an item on December 18th and i still haven't received it and can't get in touch with anyone. Wish I had seen these reviews before I ordered as I thought Ted Baker was a reputable brand, the business is a con. I want my item or a refund but looks like i've been robbed of £90, beyond angry.”

Helpful Report

Posted 1 year ago

“I need a return label online. Keeps telling me to choose UPS SERVICE INTERNATIONAL! But it’s not an option! I”

Helpful Report

Posted 1 year ago

Ted Baker is rated 1.7 based on 277 reviews