Ted Baker Reviews

Name: Ted Baker
Rating: 1.66

1.7 Rating 277 Reviews

16 %

of reviewers recommend Ted Baker

Company Reviews

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Metrics

1.7

Based on 277 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ted Baker 2 star review on 14th November 2023

Lomax

Ted Baker 1 star review on 16th January 2023

Sam H

Ted Baker 1 star review on 17th January 2022

AAReview

Anonymous

Anonymous // 01/01/2019

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“I was sold a used or 2nd hand shoe by Ted Baker. It is appalling the way they sent me the shoes. The shoe in itself has a great look to it, however it just does not fit right. I was offered an embarrassing 10% discount for the troubles.”

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Posted 2 years ago

“Stay away from these company. They take your money and you don’t hear from them. Bought an item 5 weeks ago. They said the item was shipped but it was not. UPS tracking # they forwarded shows item yet to ship. Not answering my calls. Ordered another pair of slippers on Xmas day for guests. Got an email order has shipped. Yet to receive them. Stay Away from Ted Baker. Crooks”

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Posted 2 years ago

“waiting around week to hear from Ted baker, but still nothing. I had ordered before Christmas, they posted by Hermes and I never received. now I'm asking refund, but they not answering”

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Posted 2 years ago

“Very unreliable customer service. I carried out an online order 23 December. On the 27 I contacted online chat and I asked for the annulment because Friday, I left the city (London) for my permanent address in Greece. The employee told me to wait 24 to 48 hours because is possible to see an process an to receive my order soon. I saw no evolution on the order and after many hours waiting on a call I was able to communicate by phone. The employee asserted me that she canceled my order and that payment is Pending and will be canceled so that I get my money back in 8 days. On the same day I went to a store and I made my purchase. The next they charged me for the online order and I saw the status completed. Since then I can not reach them again, they have turned off the call center and online chat. Very bad experience.”

Helpful Report

Posted 2 years ago

“Ordered a candle original price £28, it was on sale for £16 plus delivery. When it came it had tester stickers all over it. No way are tester candles £28. Emailed customer services after 5 days no reply. Again at 7 days no reply. Its now 2 months.”

Helpful Report

Posted 2 years ago

“Dreadful customer service, order on line 4 days before Christmas paid for next day delivery, nothing indicating a cut off delivery date. Email received stating next day deliver, nothing arrived the next day following day I called and was advised I had missed the cut off point. Advises the above, and requested for the item to be cancelled really unhelpful person Chris, said he would call if cannot be cancelled. No call or email received, 3 days later the item arrived and I wasn't home left near the bin got home nothing there, tried calling no answer, appalling customer care!!!!!!”

Ted Baker 1 star review on 30th December 2021

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Posted 2 years ago

“ordered an item a week ago, no shipping no answer to emails.”

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Posted 2 years ago

“The worst kind of online shopping experience so far. I order a jacket, It was a size too small I requested and sent the original purchase back, which was received at their facility on 30/11/21. I have received NO communication regarding my return or my order since then, despite countless calls and emails to customer service. It has now been 21 days since my original purchase and 15 days since they received my return. Horrible customer service and returns.”

Helpful Report

Posted 2 years ago

“Ordered 3 items from Ted Baker website, after a week 2 items arrived! their online chat is unavailable, tried calling customer service but no advisor available on the phone and robot advised to email. after a week I got an email saying I got to sign a 'denial of receipt' form so they could hand it to the delivery company. My package wasn't opened or tampered so why would I blame a Hermes driver for missing item. So now I got the option of losing £50 or blaming a delivery driver of stealing!”

Helpful Report

Posted 2 years ago

“Very bad communicatie. They dont pick up the phone, they dont answere mails. This is my last of othter, never again!”

Helpful Report

Posted 2 years ago

“Terrible customer service. No communication about your product after payment. Extortion on express post but item does not arrive after two weeks and no tracking number or reply from staff. You lost a great customer TB!”

Helpful Report

Posted 2 years ago

“I am a pretty good customer of Ted Baker Outlet having spent hundreds of dollars Bought a number of chinos one of which was navy The pigment of the dye is changing colour to an almost reddish colour Spoke to the manager who didn’t seem to care and did not even offer for me to bring them in so they could be sent to the factory to have them checked Exceptionally bad customer service and will not go back ever again Amazing how they are prepared to lose a customer who spends hundreds of dollars fo the sake of $69.00 Great business attitude!!!!”

Helpful Report

Posted 2 years ago

“I wouldn't order from them online again. I ordered two items which were sent and charged separately (which is fine). I then returned one of the items value of £140, which was refunded.... No problems so far! I then noticed they processed the payment again and had taken another £140 out of my account, causing me to become overdrawn with my bank. When I first contacted customer services they couldn't seem to find the mistake but I provided information from my bank sstatement. The refund after that point was pretty swift which I am really grateful for, and the lady on the phone was helpful and ubt it doesn't change the fact they should not have recharged me without my knowledge or permission.”

Helpful Report

Posted 3 years ago

“Still Waiting For Refund Ref No 132458201A 175.00 Dress Size 16 Returned 20.9.21 Signed For . No Updates . Poor Service . Julie smart S404UQ”

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Posted 3 years ago

“The company sent me wrong item and when i returned that item they did not refund me.”

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Posted 3 years ago

“I ordered a dress from TedBaker.com on 7/9/21. It was a size too small. I requested and exchange and sent the original purchase back, which was received at their facility on 7/19/21. I have received NO communication regarding my return or my exchange since then, despite countless calls and emails to customer service. It has now been 27 days since my original purchase and 17 days since they received my return.”

Helpful Report

Posted 3 years ago

“Awful quality of clothes. The Ted Baker products I have purchased are overpriced and never last long. Its like putting a Ted Baker sticker on an item from Primark and charging 10 times the price.”

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Posted 3 years ago

“Worst customer service I had brought a scarf to wear for my graduation. I am a muslim women, so the scarf will be wrapped around my head. I had mentioned this to the ted baker team that the scarf is not just another accessory that will be tied to a bag or my neck. It will be worn as a headscarf. I had been waiting for my order since July 5. The week beginning 19th July, I had called up customer services explaining my situation, they had promised to investigate and that my scarf will be received before my graduation which was to happen on the 27th. I had called up everyday to chase them and I received an email to say that my order had been cancelled. I have felt insulted and discriminated by ted baker”

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Posted 3 years ago

“The worst kind of online shopping experience I have had so far. I bought a dress. The dress never arrived and they blamed it on DPD that there was a problem with the shipping. They asked me to reorder the dress online again, however it was already a month later which meant that the dress was out of stock. Such a waste of time. Would not recommend to order anything internationally from this company.”

Ted Baker 1 star review on 29th July 2021

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Posted 3 years ago

“I ordered a jacket on Sunday and paid for next day delivery so that I could wear it on Wednesday. It has not arrived and I can not find it on their tracking”

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Posted 3 years ago

Ted Baker is rated 1.7 based on 277 reviews