“My parcel got lost in the post with Royal Mail however Helen in customer service was excellent, they sent a new parcel via fed ex which arrived promptly and the t-shirts are great quality I’m very pleased!”
“Excellent customer service. Responsive to the issue I raised then anticipated a problem with postage and swapped my order to FedEx at no extra charge. Very impressed.”
“I messed up my order but Helen in customer services dealt with me with great patience while sorting out my problem.
I am very happy with the quality of the Tees. Good value for money.”
“I was most impressed with the contact I made regarding the delivery of my order. I had given an incorrect address & sought advice about how to rectify this. The customer service I received was prompt and helpful. I have now received delivery of my parcel in time for Christmas.
Thank you,
Monica Forster”
“Outstanding Service. Went out of their way to reprint my order so I could collect it from the Freshwater site, as my order was delayed due to the Royal Mail strikes. This meant I could give the items as Christmas presents. Thank you”
“My order was meant to be redirected by the post office but they missed it and it was sent back to Very British Problems. When I contacted them to see if they could organise a replacement order for me Emily in their customer service team came back to me immediately to let me know another order was being processed and would be sent out to my new address straight away. Absolutely brilliant customer service, they went above and beyond to sort out an issue that was not at all of their doing. Amazing”
“This t shirts from this company were reccomended by a friend. I bought 2 t shirts and they are awesome quality and delivery was next day great service. I had a few questions about size as an short and fat, the responses were quick , excellent customer service by the way t shirts are unique IMHO and worth buying.”
“This company went above and beyond to help me when the delivery courier emailed me to say that my order had been delivered and it hadn't. Emily, in Customer Services, found the missing order and immediately sent me a repeat. After a few weeks the lost order arrived and Emily gave me a free post code to return the extra items to Teemill, with the minimum of inconvenience. I was thrilled and delighted with the help I received, at a time when most companies out source their customer service to their clients. One in a million, five star assistance.”
