“Excellent customer service when the postoffice messed up the freepost return and I ended up paying to return my order as I needed an exchange asap for a present.
My postage was refunded and an exchange sent as a priority, and I corresponded with a REAL person. If only all companies dealt with problems like this!”
“I had forgotten to use the extra discount voucher for a free pair of socks when I placed my order and after emailing Rapanui, received a separate discount code although the initial offer had expired. It's rare to receive actual customer service from Customer Service, thank you! 😊”
“Teemill customer service is fantastic, Annabella is by far one of the best. Nothing was too much trouble. In this case an overseas purchase. Could not fault here at all. Teemill obviously recruit the right people.”
“Dec was super prompt and helpful in making sure that I will get some lovely socks with my purchase. I am confident that any problems will be dealt with quickly and without stress. Thank you Dec.”
“Perfect products and great customer service. Want say Big Thanks to Emily, who is always very helpful and provides an excellent customer service, and also want to say Big Thanks to all the Teemill staff for their hard work.”
“I ordered a hoodie for my boyfriend’s birthday and a t-Shirt for me. I love the Designs. Sadly my Order Tool a long time to arrive and frustratingly I couldn’t find an order number - just my payment via my banking app. I emailed using an online form on the website. Very quickly I got a response from Dec confirming that lt. Order had been dispatched but as this was a gift he sent out a replacement and sent it by priority post. My boyfriend is now happily wearing his new hoodie and loving it. My so now wants one too! I was really touched to get such great customer service. I’m very grateful. I would highly recommend this company. Great Design, great quality, great service. 😃”
“My first order got lost, but the team sent me a replacement immediately. I am very impressed by the customer service! The jumper is an excellent quality and looks great. I would not hesitate to order again.”
“Dec from the Community Experience team went above and beyond to help when I realised I'd made a mistake on one of my designs, and really got me.out of a pickle. Thanks again Dec!”
“I love the idea of sustainable clothing that supports wildlife conservation (Ol Pejeta Conservancy). I had a number of questions about ordering clothing online and shipping internationally, and Emily was friendly and answered all my questions. I am really impressed by the excellent customer service and can't wait to receive my order. :)”
“Excellent product and great service. Came back to me very quickly when I a query.
Quick delivery and I love the recyclable packaging!!
Will be shopping from here again!!”
“Ordered the same t-shirt twice by mistake, Emily was quick to organise a refund for me the next working day with no problem at all. So nice to deal with real people!”
