“Edit review to -50. Awful app. All these credits, points over and over and no direction how to use them. Tried to look at shoes and placed one in basket so I could easily find it the next day (no search bar on app). Bring up the basket and it automatically processed the order. Cancelled immediately and 3 days later the cc I used was making fraudulent charges to LivMova. Not only scammers but thieves. Awful, awful company. Watch out.”
“I had about a 7.00 credit left because they didn't send a complete order. Anyways, When I upgraded my phone for some reason when I reinstalled the app,
All my info of prior orders, Credit ballance was gone. I also noticed the 10.00 minimum order is now 20.00
Tried to get help from customer service, they just told me to try another account which I did before contacting them. I suggested they could just verify it is me by checking my name, address where past items were sent because I dont want to give my cell number.. . But they just said the same thing. I now un-installed the app and will not use them ever again. They got my money, and the credit I had left but in the long run, they loose because they list a paying customer. Also, I feel they sell your information because ever since I started using temu, I started getting emails from all kinds of businesses.
I'm done with temu, it a shame too because some of the items were fair price and I was happy with those purchases.”
“Lured by pretty great prices, I signed up. Everything seemed fine upon checkout, and I received order confirmation emails. Shortly after that, I got emails - one for each order - asking me to verify that I own the credit card used. I guess that's being very cautious, although in over 25 years of online purchases, have NEVER had to verify that I own the card I entered. They wanted a photo, with a few things blocked out, and although a bit suspicious, I sent them the requested image, twice (one for each order.) Then they asked for a copy of my billing statement showing the last 4 numbers on the account! Something is VERY wrong there. Either they don't know how to conduct business and verify an account even with a photo of the card itself... or there's potential fraud. I cancelled my brand new account and will NEVER visit them again.”
“It's a whole scam I give them a zero for reviews I give them zero Stars 000 Stars you may order stuff and get free bonuses or get free things like three three things and then you if you pay attention to your account then you have more things on there that you did not order and the things that you did order is not on there this scam number people there are just trying to get your information and that's why it's so cheap because they want to give all the scam calls and use your information to try to use your your card number for s*** f**k temu an I have all the screen shot”
“I ordered several shirt. The delivery date got pushed back 3 times. When I did receive 1 order the shirts look like something I could do myself off a cricut machine. Would rather buy on sale from other places than spend money on poor quality items. And they will not cancel my order and refund my money.”
“I have been shopping for the past one year but I am very sad and sorry that these people show a good and standard quality item in the picture but after receiving the order it is known how useless and third class quality it is and when the customer Talk to the agent about the service, then they will reply in reverse, how can you guys send a substandard item. And when you make a complaint, send it back saying, wait for 17 days, then wait for 14 days. My mind wandered after listening to the agent how you are defrauding people”
“I ordered a showerhead and it does not come with instructions and how to use there’s parts in here. I don’t know what to do with. I’m not happy. I think Temu is not good.”
“I’m giving them a bad review due to my experience today with them. Never had I had an issue with them, until today. They returned my order, unannounced! It was set to be delivered today, almost here and they returned it back to their warehouse! Those were very important gifts for Christmas and now, I have no gifts and waiting on the refund! Even if I reordered, it wouldn’t make it here in time for Christmas. Not very happy this happened during the holidays…”
“I order the door Christmas covers that have elastic on the fabric. They sent me a Christmas door cover with a string to attach on the corners to hang the door cover. They mislead buyers to purchase it. It's a FAKE advertising.”
“Temu sent my $400 item to a different address and is refusing to make it right or even give my money back. Do not use them…. I posted pictures of their response. My front door and the picture of the door fedex delivered to.”
“I placed orders for almost $200 and only received one shipment for around $20. I had to pay $1 to talk to someone from Customer Service. I’ve tried texting, calling, multiple times to no avail of speaking to a real person. All they have to do is see if items were returned. I didn’t receive anything so I can’t answer many of the questions below!”
“If you could give a minus 10 I would. First of all I was overcharged after winning spin the wheel twice at 100 percent free both times. Then they send every little item in a different packet so you have to pay shipping on each item. The "free" spin wheel is deceptive. You get coupons that are good on your next purchase. Of course they don't tell you that up front. I was over charged 150 dollars. Had to chat with three different people and they kept giving me the runaround and refused to reimburse me. They can keep their damn free coupons. This site has been shutdown in Vietnam and hopefully the US will shut them down too. They are crooked and could care less about ripping you off.”
“Bought toys for my grandchildren and I thought they were much bigger but they are not! Beware you will pay alot of money for something you could have gotten for way less at Dollar Tree! Very disappointed with Temu!”
“I have been very disappointed. I used to get items and it was worth the amount paid but my last 6 orders things are always broken. Phone cord I really liked and left a review on broke next day..I have waited to say something but something is going on with their products and would stop buying immediately”
“RE refund of $42.95 for Order PO-211-20865859866150188, Item was to be received from 11/22 and still to this date we have not received it. TEMU customer service is delaying the refund even after IPRODA confirmed FedEx did not deliver and cannot account for the issue. We still have not gotten our FULL REFUND to this day! Nobody is trying to help us.”
“They always get over on you. It's sad that have you played this game? You never win. They offer you bonuses $,400. You don't never see they take your money when they're not supposed to.”
“Temp..sent me the whom shirt sizes..I contacted them to return they wanted to give me a store credit for $5.00 bucks…REALLY…they make it impossible to return anything I had ordered shirts of large size and they sent me 6 …4xextra large in size..they pretend to except the return and the way they have the return formatted it keeps canceling out the return..this is the biggest scam ever..what a joke with their free points game..they do however send out items..but they may not be what you ordered..and they are impossible to contact..finding contact information for temu is like looking for brown Easter egg.s in a fla. swamp..would not recommend…”
“There are been some good things and there has been some terrible things. I still not have received my refund refund.
It has been over 60 days and they keep saying that it went to my Cash app…. No confirmation from Cash App for the refund. I sent all of the merchandise back and it was in great shape because I looked at it and sent it back. In package. I’m not even sure if this will make the review.”
