“HORRIBLE, our order never arrived, ended up with fradulant charges onto our credit card; reordered the items and they still have not arrived, Temu is nothing but a scam, or perhaps the delivery service is taking the items and claiming they were delivered, this who experience has been horrible...”
“Review for Temu
Temu offers a decent range of items with fairly good pricing. When I first started using the platform, the prices were quite low, which was appealing. Over time, I’ve noticed an increase in prices, but that’s understandable. The initial requirement of a 100 AED minimum for checkout was also reasonable.
However, my main issue lies with their new “free gifts” scheme. To claim these so-called free items, users are required to play games like Fishland or Farmland. While it may seem engaging at first, the process quickly becomes frustrating. The games are designed to make you earn quick rewards initially, but as you near completion, the rewards significantly drop, making it harder to win the free gifts.
What’s worse is the time-consuming nature of these games. They encourage you to share the app, invite friends, browse certain pages, and spend a lot of time on the platform—all for a “free” gift. Honestly, it feels more like a ploy to increase engagement rather than a genuine reward for customers.
As someone who frequently checks out with carts exceeding 100 AED, I find this entire process unnecessary. If Temu wants to offer free gifts, they should make the process straightforward and hassle-free. If not, it’s better not to offer them at all. In today’s busy world, nobody has time to play games for hours just to claim a freebie.
I’d much prefer if Temu focused on offering cashback or discounts, as these can be easily used for future purchases without wasting time or effort.”
“Unfortunately I dont have a positive review. It always says bonus gifts & coupons & does not let you redeem them.Also the fishgame does not allow you to redeem your free stuff either .What's sucks is that the products are great quality but the policies are faulty.”
“I hope and actual person responds to this. Because your Customer Service Chat is horrible. I ordered a 12 pack of Paper towels for $23. PO-211- 18318903560234075. FEDEX 282140008025 shows it was delivered to an address in 60628. If you look at my address on file that is not my zipcode. Nor the zipcode of the shipping address. Even the photo FedEx has as proof is not my house. I don't have a porch with railings. I provided a picture my home also to show that it doesn't match. FedEx won't take a claim because TEMU restricted them. Customer service has opened and closed several tickets denying it. They are basically saying I am lying about receiving a $23 package of paper towels. I have ordered over 300 items from you and have never had an issue. I don't know what more proof you need. I have a ring camera doorbell that shows absolutely no one delivering anything. FEDEX website shows the wrong delivered zipcode and wrong front door. This is such a simple fix with minimal research needed. But they refused to see the evidence that FEDEX provided. I feel it is totally unacceptable for a company as big as yours to not have the access nor people capable of reading and understanding information that the shipping company provided as proof I didn't receive it. This type of run around is not worth the headache. I have a couple of items being shipped. Once I get my last item I will remove this app and never purchase again from Temu again. I refuse to spend money with a company that repeatedly implies I am a thief and a liar. I did not receive this package but I will never waste my energy trying to prove I didn't when I provided all the proof you needed.”
“Junk. Bought clothes dryer. Broke after 2 weeks. Ordered had delivered for convenience. Now very inconvenient have to package, get to drop off site and defeats whole online convenience. Junk.”
“Avoid purchasing anything from Temu. Their customer service is extremely disappointing. They lure you in with games that promise discounts or credits, but they never actually provide them.”
“Temu keep my order 37 days in some warehouse and call me for pick up. They laying people for free shipping. When your order come to Bosnia and Herzegovina atemu starting with blackmail customers "you have to warehouse and pick up your order or you have wait for returning your order in Chine and you have to wait for your money from 45 to 60 days. When seller get back order, you will have your money back. Don't trust Temu for refund order in 30 days or delivery for 30 days
I have arguments about Temu Bosnia and Herzegovina
PO-026-14722494403114006
I still waiting 35 days for this order. Temu blackmail me for pick up this order or I have to waiting 2 months for my money.”
“I'm reporting disreputable conduct; I've been told certain items in a returned package, where not found, so a refund is denied on them. This is not the first time it's happened now, however it is the last time it will happen to me. Once my outstanding orders have been delivered, I will never shop with Temu again and will urge all I can do the same.”
“TEMU size chart is inaccurate. I am a XL, in coat size. I specifically selected XXL when ordering , I would rather it being bigger than smaller. When I received the coat it was very snug. the zipper part was on the left side rather than the right side so disappointing.I will never buy any clothing from TEMU the wait time is too long just to find out I could have ordered from Amazon and pay a little more for the right size.”
“The items take way toooo long to be delivered. I have ordered many items I like. But never order anything you need for a specific time you will be disappointed. 😔”
“I am very disappointed in the quality of your clothes bought 2 piece bikini first time i put it on the straps snap bought a white legging on the picture it look like a type of white denim when arrived what a sitty produck see thtougj flumsy material i will not buy from temu again”
“Worst clothing ever the clothes are like parachutes they're so tight and oh my God the cheapest car I don't know if they didn't go in the dumpster and get garbage bags and put the shirts together. I'm telling you I have never wore a piece of clothing I couldn't even fit into it. The sizes are different. It's just oh my God never again garbage garbage freaking garbage. I couldn't even use it to wipe my ass with because they probably just stick to the damn shirts and I ordered $300 worth of shirts because I thought they looked really good but looks can be deceiving”
“Website says 90% off and get a 300 credit for my next order. I place about 4 orders. I look at my checking account yesterday over $500 in orders that I did not place. I have no credit on my account. I received no discount. They had added items to my order that I did not even order. One package came in my husband’s name. How did they know his name? I am refusing every package that comes from them. I will never order from them again. It’s all
a big scam.”
“Once again I received my delivery - just thrown over the fence onto wet grass. This has happened with all deliveries and is so lazy - The gate is just by and they cannot walk up to front door like all other deliveries. This is disgusting service and needs to be addressed Temu With the bad weather of late it is obvious if not home when parcel thrown would end up with wet damaged items. So disappointing but needs to improve or you will have no custom from me”
“do not buy from this company I bought an ac and when i turned it on the entire fan broke off they do not want to send a replacement . there told me to buy it from local.store . customer service is horrible.”
