“temu is the worst company i have ever dealt with
they have send me products that i did not order
contacted them before shipping and they shipped all the products that i did not want, and charged me
i have been trying to get my money back and almost impossible get any response
i am going to the bank hopefully they will help me”
“Holy cow? Was about to order 6 items, but after jyst reading the first 50 reviews??!! Woww, will run sway from temu like it is cancer?!š³. Good thing I checkedš³”
“I wear an XL in menās coats. However I specifically ordered an XXL in a winter coat and it fits like a large. Their size meter does not do any justice for the potential buyer. You need to order double the size your are when ordering from TEMU .. Took a chance but never again!”
“The free shipping is awful. Trying to contact Temu sesms impossible. Tracking. Says it will be delivered that evening however it turns out to.bevwrong by three days so far.”
“Appaling customer services. Refused a refund on items I paid for but never received. Despite providing proof and the photo the courier uploaded clearly showing the parcel is in a bin that wasn't even at my location.”
“I have ordered many things in the past and most were ok, but the tied christmas gift bags I ordered turned up much much smaller, plus tiny xmas gift bags with merry christmas on weren't something I would have ordered they are not as big as an envelope !!!!! and ordered a number of fluffy hooded jacket's for different friends and family to keep them warm were not a good size so I am quite angry”
“ordered shoes. white court shoes 11.5. small brown boots arrived. spent 20 minutes with the bot before i finally got a human. at first he was going to do nothing but changed his tune when he realized i would not be going away. Put me in touch with the 'blue ribbbon' team. 3 days of emaill apologies but not action. Ā it is always the same with you online losers. you will gladly take the money but when something goes wrong it is alwaysĀ the customer that has to jump thru hoops to getĀ it resolved.”
“I have bought items from Temu at the value of R 2704. On there side it showed ā Notify the custom clearance company to pickup Johannesburg 10 November 2024.ā A other package ,also from Temu arrived ā Notify the custom clearance company to pick up 14 November 09:50ā The vat was paid on the 12 Novenber. Package delivered on the 19 November. On the R 2704 package they never asked me to pay vat , witch takes place before the package departure by flight. So that tells me that the problem with this package was in China and not in RSA . I reported the matter of this package standing still to Temu , but they only relied that customs are very busy and it sometimes take a while. But a package witch was received 4 days later ( consist of similar products) gone out to the next step already. That shows that the are not really treat you as a valued customer as the claim in writing. IF YOU QUERRY SOMETHING IT IS JUST A COPPY PASTE ANSWER. No interest to look after their customers and the reason for that is that they already have your money in there back account and whatever happen, you are forced to spend that money at TEMU. No matter if you are happy with there service or not. They bare covered by a fine print, witch a lot of people miss look. It says we only accept refunds for temu credit. So they can give the customer a bad service , but once you have paid your money into their account the can slack their written promises, you still have to spend you money with them.”
“WARNING
Currently waiting for order for 7 weeks.
Never buy from Temu, large packages or small ones, which must be sent by land freight.
Because in many cases this ends wrong, I speak from experience.
And when you contact customer service, you get a niceā¦ robot on the line that floods you with everything except what you want an answer to.
I will repost this message regularly so that it remains at the top,
and this certainly until my package has arrived, so if you are reading this it means that I still have not received anything.
You have been warned.”
“I have still not received the items I ordered. First I received an email saying my package of items were delivered even though they were not. (We live in a condo and were home all day. No one called our building's call box for access to our building, no one knocked at our door and no one left a package, or can be seen on security video. I tried multiple times to call the delivery company (EMIle) and was just repeatedly disconnected after being on hold to speak to someone. Temu now keeps sending messages saying that my package needs to be picked up at a "Pickup Location", but gives no name or address for such a location, despite my repeated requests for one. There is no live person I can talk to anywhere. All their "live chats" are AI generated so have been nothing but frustrating and give no answers.”
“Ordered A Purse And A Doll For My Daughter Which Says Delivered I Never Gotten The Item I Reached Out To Temu Customer Service They Denied A Reshipment Saying I Have The Items! I Went Back To Customer service they only gave 31.00 dollars Off a 68 dollar order! Saying because I Could Still Get The Package! I Will Not Spend Another dime! It was just how I was treated overall like I was Lying! Never again.”
“I'm disappointed they have changed their prices and difficult to maneuver their website. Not easy to get the details and information needed to purchase an item.”
“The FM guitar transmitter/ receiver very poor quality sound no sustain or sound quality I want to get a refund so I can buy something that works correctly
Swiff Audio WS-70”
“Temu I loved at first I spend hundreds upon ordering so much from this site! Make sho if u order & do a return u take photos I sent proof a pic and Temu still denied my refund and claim. Not for one item 2, I sent back a varsity men jacket and a Texas hoodie looked cheap! Now Temu u lose as valuable customer you claim I am! And wonāt refund me $20 at the least is SAD CHEAP UNPROFESSIONAL KEEP THE MONEY this review the WORLD will see you people is fake layers and a Scam some things arrive good most cheaply made! Iām over going thru the BS with ur slow people in support and even more retard slow ones in your warehouse!”
“The coupons and special perks are hard to understand and you continue to have to buy more in less than 10 min or you loose it. Now they are making you feed fish to get points. Why can't a discount or coupons be just that. It's a challenge and confusing not worth the effort.
When you get a order things are what they say they are normally (pay attention to size and amt. details)”
“Poor quality in pretty much everything. The ladies shirts are paper thin. The other things I ordered were cheap looking as well.
The parcels were late and all they did was give me a 5 dollar discount on my next order. Problem with that is I will never order again. So I got nothing”
“Temu is a rip off. They will refund you, but won't ship high dollar items. My last 4 orders were not delivered on time and last 3 not delivered at all.”
