“Love I’ve ordered and received items damaged at receipt (proof of delivery photo shows damage) and it takes forever to get complete refund or replacement, I’ve ordered one thing and get a part of what was ordered and then to reshipped the rest of the order is not an option along with a partial refund. What is going on. This company has turned from ok and reasonable to absolute corrupt”
“Ordered 2 batteries through Temu but to come from THISS. Had a serious problem with THISS and after sending 4 (four) messages to them, I received not one word of response. Temp should not have this company as one of their suppliers.”
“Did not send whati thought I had ordered. Instead I received low cost items that ended up being $76. Will chalk upto experience, even at 76 years old!”
“My purchases were not bad. They quality of my purchases were okay. However, I ordered multiple rolls of peel and stick wallpaper and 2 out of 3 were correct with the 3rd being not even close so it is unusable for my purposes.
My order for the subway tile paper was the same experience. the second roll was the "correct style" but the print pattern was completely different. And it is impossible to describe the differences as they just give a generic response.
So, my bathroom is 1/2 way done ( and I really do like the patterns) and a kitchen that is 1/2 way done as well.
Customer service, is a nightmare at best. Dealing with the bots is a total waste of time, and even dealing with "the manufacturer" is a waste of time as they don't have humans to help you.
What a shame. If I can get my problem squared away, I will never buy from TEMU again.”
“-clothing sizes are obviously not consistent with US market-Temu L=US medium.
-cheap shoes are just that-not comfortable at all. several times prices would substantially change going from listing to cart
-finally went after my big credit back after daily emails and messages....yep i got $00.05 so dont waste your time trying to scan for the big reward”
“Got caught out, only half of my order delivered. Complained got robot replying. Only thing they offered was to spend more money to get a (?) Bigger discount. Tried to get the matter of the missing items sorted,but it was like I was communicating with a Brickhill. Have given up and left the site. It's the old saying."Buyer be aware". They only get one star because I can't give none”
“Scam!! Watch your bank payment linked to Temu!, Unauthorized payment taken on my bank without any purchases done!!, I reported and file a complaint to Temu Assistance yet no actions or refund done! Even I send necessary evidence!”
“Very bad customer service, every time I contacted them, I wasted a lot of time and nerves. They avoid giving precise info, just give same generic answers and sweet talk you without actually doing anything. Every time I contact them, I lose an hour or 2 and get so frustrated because I don't get the info or help I need. They often skip reading messages and checking photos and screenshots. This week I communicated with them for days about my due refund, they were constantly saying that my package was still not delivered to them even though I sent them delivery proof million times, they left a false tracking update on their website for days. I asked them to contact warehouse for confirmation which they did not do (I am sure of it because all agents gave one same reply that it was still not delivered). I threatened to ask my bank to send Temu an official request for a refund and to contact all Temu directors on LinkedIn and send them delivery proof from the carrier and publicly show everything on Linked and other SNS. I don't know if it was because of that or the warehouse sorted it out but I eventually got my refund. But the CS drove me nuts for days, their service is really horrible.”
“I would leave 0 if I could. This company and their games are a scam, they always just stop short of giving you the offered credit then try to get you to order again after you just ordered to get more chances, I tried chatting with them they just said you have to keep playing to win. I am suprised that the us goverment lets them get away with this.”
“They are not good quality. I bought the kitchen hanging lamps from them, they are looks like kid toys. It waste me time for the return processing. I just trash them.”
“Scam siteA site that sells very poor quality goods that are contrary to the written specifications. If you write to them that the specifications are incorrect and send them pictures, you will have to pay exorbitant prices for the return.”
“Do not ever give your money to this company I ordered $170 weight set that never arrived they blamed it on FedEx FedEx told me they never paid them so they're Liars and weeks later I'm still waiting on my money and I really doubt I'll ever get it.”
“Temu is corrupt and incompetent. They have totally screwed up shipping and then don't have customer support smart enough to figure out issues with delivery. They suck!”
“I ordered a few things from Temu and most the items were good quality. Then I received a few packages at my address with someone else's name and had no way to return the boxes. I then noticed three charges in one day. So, I peeked in the packages and there were little nonsense items. I looked up the items in Temu and saw they sell them. They were charging my card for overnight delivery on things that cost 0.50 and sending it to my house under a fake name to make a huge profit.”
“The worst online shopping site, there is always a delay of at least 15 days, and the easiest response for them just to cancel the order, even at the level of the delivery company that they deal with is very, very bad (J*T) as it is a company without management i called them more than 10 times and every time there is no manager or supervisor available to answer my call ,and the delivery staff are not honest and, I filed a complaint against them with Consumer Protection in Dubai.”
“Some products are not worth buying. They have a good return policy. Do not buy any candy products from them it’s no good n they don’t return any money for bad candy. Takes forever to get orders shipped”
“I would have left no stars.... This company steals your money..!!!
I purchased 3 Batteries (2 Packs),@ $144.44 each, they delivered me just 3 individual batteries - 12v. 100amp.. when I purchased 6 batteries..
Shop at your own peril, this company CAN'T BE TRUSTED..!!!”
“Very cunning with they free gifts program.
Don't bother they are lied to you. They just want you to send out invites as many but they won't pay up. Very frustrating. How they're cheated. I'll never shop with them ever again. Not trustworthy”
