“The client is fully responsible for any package lost. I get nothing from the delivery company with no contact, no evidence to drop it and don't follow the instructions. Driver submission in the system “drop at the mailroom but this building has no mailroom and only a small mailbox for just the letters. THEY’RE NOT REFUNDED BUT SAID THEY ALREADY INVESTIGATED, WHERE AND HOW DID YOU INVESTIGATE????”
“The package was stolen and I have not received any refund. Everyone is just very sorry. Know if something goes wrong with the product or package. The client is fully responsible!”
“I always order on Temu but don't think I'll order again and it's sad... How come the customs are almost the same amount as your order... Can't Temu find a way for their clients not to pay so much Vat and Duty it's unfair... On a R1260 I use to pay R126 and that made it worthwhile but now on a R1044 you must pay customs of R400 no man please try and fix this vat and duty problem.
Thank you”
“I had placed an order with Temu which an item was missing. I filed a claim and Temu denied my claim stating that the item was packaged and that I had received it. Liars! As a fool, I placed another big order. I carefully reviewed my order by checking the prices. A few hours after I placed the order, I decided to review the transaction. To my surprise, I was charged 50% more for one of the items I had ordered. Temu is an insidious company who steal and deceive. As tempting as their low prices are, Temu will use deceptive tactics to lure you in and steal from you.”
“Temu has a game called Farmland and never let you win talking about watering and I've had 99.9 for three months and I'm constantly watering watering is a waste of time give you no help”
“I ordered things on temu for the last year and I haven't received my packages I called customer service and they just don't care this is unbelievable customers shouldn't be going through this especially when they spend there money and won't get it back”
“Scam on games for free gifts no way you can win
And discounts are not really discounted
They are just cheap Chinese products
Then they try to trick you to get your friends involved
Not very good people very shady”
“Love I’ve ordered and received items damaged at receipt (proof of delivery photo shows damage) and it takes forever to get complete refund or replacement, I’ve ordered one thing and get a part of what was ordered and then to reshipped the rest of the order is not an option along with a partial refund. What is going on. This company has turned from ok and reasonable to absolute corrupt”
“Ordered 2 batteries through Temu but to come from THISS. Had a serious problem with THISS and after sending 4 (four) messages to them, I received not one word of response. Temp should not have this company as one of their suppliers.”
“Did not send whati thought I had ordered. Instead I received low cost items that ended up being $76. Will chalk upto experience, even at 76 years old!”
“My purchases were not bad. They quality of my purchases were okay. However, I ordered multiple rolls of peel and stick wallpaper and 2 out of 3 were correct with the 3rd being not even close so it is unusable for my purposes.
My order for the subway tile paper was the same experience. the second roll was the "correct style" but the print pattern was completely different. And it is impossible to describe the differences as they just give a generic response.
So, my bathroom is 1/2 way done ( and I really do like the patterns) and a kitchen that is 1/2 way done as well.
Customer service, is a nightmare at best. Dealing with the bots is a total waste of time, and even dealing with "the manufacturer" is a waste of time as they don't have humans to help you.
What a shame. If I can get my problem squared away, I will never buy from TEMU again.”
