“My order never came. I contacted them and they said it was on the front porch. It was not. We have cameras around our house and one was right at the front porch and they said the delivery was at the front porch. I looked at all the video and they were never their. I called more than once and same answer. I have never heard from them again. I tell everyone I meet only a fool would give TEMU there money.”
“I purchased a set of 4 bar stools, along with a few small items. I received the small items and not the barstools. I provided proof from the post office that what they delivered with the tracking number that was supposed to contain barstools was a small 64 oz package. They refused to refund me for the $317 barstools!!”
“The items are alright if you lower your expectations. The discounts are a hoax, as well as getting free items. They just want you to recruit friends to get the app and buy items as well, but you never get the chosen items.”
“I love this site! I've gotten some wonderful merchandise from them. My biggest complaint is that the shopping experience is annoying with all the pop ups!! Let me shop in peace. I've walked away many times from trying to order because of this. Stop with all the prizes and let that be only sometimes. Not every time we log in. It's annoying and it wastes time.”
“My experience has been a nightmare. When I received an email on Nov. 19 saying that my package was delivered at 2:51 p.m., I immediately checked outside my door and even in the lobby of our condo building and saw that nothing was there. NO one called my callbox to asked to be let into the building, NO one knocked at my door and NO one delivered a parcel. Security cameras can prove it. I repeatedly tried contacting EMIle couriers, but they would always disconnect my call before I got to speak to someone. Temu, on their AI chat, kept insisting that the package had been "delivered" according to EMIle's tracking sheet. Then they said I had to pick it up at a "pickup location" even though no location name or address was given. THEN on their chatline a probably AI generated person named June Cloi said they would send a refund. THEN I received a message saying my parcel had been delivered and the case would be "closed". Then when I tried to contact them this morning, another chat line agent named Jonard B. (likely another AI "person"??") said I would get a rebate again. From what has going on so far, I think it's all just a ploy and coverup for what is a total scam. When I downloaded Emile's tracking for my delivery, it shows that the order was not even sent to Whitby, but to an address in Toronto.”
“I have been ordering from Temu since Feb of 2023. I have only returned one item and the refund came immediately. I received one $5 credit for an item delivered outside their delivery time frame and everything else has been delivered packaged nicely and in good condition. I am selective with what I purchase but dog beds, dog blankets, engraved dog collars have been high on my list, all I have purchased more than once. I bought a couple of things that were "okay" but the majority of everything I have purchased has been wonderful with solid construction. I don't have knowledge of the negative reviews. I live in California and can only say my experience has been extremely positive. I have also purchased gardening shears, signs for my yard, razors, and bird feeders. The one item I returned was a pair of shoes and they refunded the item no questions.”
“Oh my gosh just having their sight is what's making me happy but it's also very addicting lol I need two jobs one to cover that bill lol I love it it's great you guys never had a problem with you guys if I did it was satisfied”
“I’m such a sucker. While I was shopping, more discounts popped up, if I bought (2) more items it was 90% off the original price.
I had only minutes to select a couple other items and get to my cart. It wasn’t difficult considering how much camping gear they have.
When I checked out, I didn’t get my total. It was emailed in a confirmation email. I saw then that I had paid full price for everything.
I contacted customer support and they make it so difficult to amend an order. They consider each item on an order a separate order. It’s nuts
I finally demanded that they cancel my order and not to ship me anything. I said to reverse any credit card charges and do not ship this order, repeatedly.
They shipped all of it that night of course.
Now they want me to pay shipping to get a refund. I did cancel the payment on my credit card but we are battling it out.
I hope that I win. I don’t care if they send after the stuff or not. I’m just going to do all I can not to pay them for being so disrespectful and disregarding of my wishes. How can they think that was just ok to do to someone???
No business ethics at all! No decent customer service at all! They haven’t tried to contact me in well over a month since I disputed the charge. They have re-disputed it with my card company recently.
The only contact I have had is from a company called X-ING Camping, I do believe. They were quite nice and were inquiring what the trouble was with the credit card block. I was like: “what do you mean, what’s the trouble?” I thought it was Temu messaging me at first. Then I realized they were one of the distributors.
That cut that conversation short. That’s the only messaging of any kind related to this other than my card company.
I do have copies of my conversation with Temu. They are in the wrong. I should not have to lift a finger to help them retrieve these packages. They should send a courier to my house and pick them up. While the courier is here, they can, re-box them. LOL!”
“I spent over an hour trying to explain, if I put all my return items (7 being heavy tarps) in one box, it is too heavy to lift. All in vain.
Thought I had solved weight issue and put 3 x large tarps, and some smaller return items, in one parcel and the rest in another. Did not work as it generated a return postage charge. Again, tried explaining weight issue to different staff member. Kept receiving generic replies about returning items. Realised I was bashing my head against brick wall trying to find common sense answer.
I cancelled all return requests and started again.
Returns system would only accept the tarps and 11 other items - 18 items in total - in one box, which I cannot lift.
Return system generated another return, this time allowing 11 items to be returned in one box. Except for 2 items, the rest were baby clothes, which bareĺy covered base of box.
Another return generated for three remaining items of return.
Thought I would give Temu one more try to see if three items could go in box with baby clothes. Stupid me!
On top of this ridiculousness is
Temu's HUGE carbon footprint it is unnecessarily making.
Loyal customers were hit with minimum purchase limits, mine is $50. It now means, to purchase my $20 item I have to waste extra $30 on items I do not want and am going to return.
Extra fuel used for heavier bulkier oackage to be shipped qnd delivered to me. Fuel used by me to return excess items to post office. More fuel used for delivering package to ship and shipping back to Temu. If not shipping then flying.
Temu is creating more carbon output through their minimum purchase rule and costing company millions $ for customers returning unwanted items.
This explains the 'logic' I had to deal with regarding package weight issue.”
“Despite receiving a text on November 19 saying my items were delivered at 2:51 p.m, I did NOT receive my order. I live in a condo and was home all day. NO one called for access to our condo building, NO one knocked at our door with a delivery and NO photo of the delivery was taken. Our building’s security camera would prove it. As soon as I received the email from their logistics company (Emile) saying the parcel had just been delivered, I immediately opened my door and found nothing there. I even went to the lobby of our condo building and checked outside to see if a parcel was left. I repeatedly tried calling the delivery company called EMile, but EVERY time, they would disconnect my call after being put on hold. I also tried getting in touch with Temu, but I still have had no success in learning anything about my order, despite what appears to be an AI "person" saying that the package had been delivered Eventually they said my package was “delivered” to a “pick up location” but gave no address or even city for the pickup location. When I asked where it was, I never received a reply and am still waiting for one. My previous orders from Temu had all been delivered to my door with no issues. This was a different delivery company though. It is extremely frustrating not being able to talk or write to a REAL person at Temu.”
“I ordered several times with Temu and some of the items I brought were US based. Other items were as described and for a very good price and medium quality with I can't complain about for the price paid”
