“First time buyer from this place and it didn’t come on time not even the day after now I don’t have my anniversary gift thanks to this place and then no refunds or anything if they don’t fix this problem this will be the first and last day buying anything from here”
“I will never order again from Temu. Everything, and I mean everything I ordered in my last order came in 2 sizes bigger than ordered. I’m sure they did this on purpose. The hassle of returning it…… bet that’s what they bank on.”
“They taken my light bill money off my card , for something I didn't order, please reverse that charge! I had already ordered, but I guess that wasn't enough, I hope that this was a honest mistake! I'm a senior on a fixed income, please 🙏 refund my money? You have my information, but I will give you my phone number again 253 228 1867 Ms. Regina Tate. I have spent lots of money with this Company, and would like to do more, it all depends on how I'm treated this time! Thank you!”
“Got product that had piece missing and cannot be returned as it was depressed in plastic to make it fit in box. When I opened it was gigantic- not as shown in picture, missing a piece of foam and downright ugly as well as 2x bigger than I thought. I cannot repress foam to return, I called and I got A.I. who wanted my cc to join something. Shame on you. I will not be a return customer. Customer service is number 2!”
“I was pleased with most items I received. There was one $19 product that I wanted to return and it cost me five dollars to return it. For now on I will only do online shopping with Amazon.”
“Getting ready to file a police report. Placed an order over 100 dollars. Order got to LA, traveled to Tucson (45 minutes from me) and then went back to LA. When I requested a refund, they advised that I need to provide proof that I received the items before they will refund me.”
“I have nothing bad to say. They have always been super on it for my returns. Usually they let you keep the item and still refund my money. I don't call them, I use the chat option I love Temu”
“I ordered a water dispenser that never arrived it was drop off at a different address and proof of delivery picture that's not my house I called temu customer service for help and explain the whole thing and then I get a email saying sorry the item was delivered right place so no refund or reshipment”
“Very low quality things. Most of the time totally different as advertised
Most received items are cheap looking, default and low quality
Signed off n closed the account
Not worth the buy”
“Never received items, they refuse to refund despite delivery image showing it's dumped outside in the street and Royal mail sending me a letter saying Temu can claim against them”
“Temu promos and discounts are hoax. Not true. Always have "Claim at Placing order" but at the end of transactions, no discount at all. Only to attract on consumers to picked but actually its a trapped.”
“I ordered a Litter Robot automatic cat litter system and paid $372. For it. The vendor shipped a small item and identified that 3 lbs package as Litter Robot which weight more than 12 lbs plus a large box. I have sent easily a dozen emails over 3 weeks trying to resolve this. TEMU continues to send new the same emails refuer sing g to acknowledge the information that I sent them. On a small scale they send you emails telling you to pick multiple items for free. When you get the items they charge you and say the special trimed out. They run a fraudulent operation!”
“You represent a deceitful process hiding as legitimate. Poor products,worse customer service. Save yourself aguish, do not conduct transactions with temu”
“Sucks. This is the worst site to do business with. Stay away. They will give you a $5 discount if their stuff is late delivered but by the time you get the discount you'll never want to order from them again. This is just a total waste of time and they serve nothing but cheap junk to the people of America. Stay away from this Chinese company.”
“I've been waiting forever for my order, this app takes forever to ship stuff, and I live in florida.... 3 weeks now I've been waiting...I think I'll get a refund for waiting too long..”
