“NO Shipping Updates
No Order Status
No Tracking
Very BAD Business
My coworker referred me to Temu
I know I should have stayed with AliExpress. I never had a problem when I ordered from AliExpress.
I totally understand why Temu Ratings is 1.6 Very Poor Communication. Very Poor”
“Don’t waste your time playing any of their events because you’ll never win the free prizes. They heckle you to keep placing orders and inviting other people into the game and you still won’t win. They outright mislead you! I was a faithful customer for many years and I’m done with them because of their dishonesty”
“The worst experience. My packages are over 2 weeks late and they will only give me credit instead of refunding my original payment method. 7 people, 3 emails and countless broken promises they fight me on returning my money. Calling the BBB in the morning”
“I placed an order, and paid for the product, taxes, and shipping. It went to the local post office, where I had to pay shipping. This was slightly more than the total cost that I had already paid!”
“I MADE A PURCHASE AND WAS GIVEN 3 DIFFERENT DELIVERY DAYS. THE LAST DATE WAS TODAY 12/19 BY 9PM, IT IS NOW 11:05 PM. STILL NO PACKAGE. I ASKED FOR A FULL REFUND, I WAS DENIED, BUT OFFERED $5 BECAUSE IT WASN'T HERE TODAY. THIS COMPANY IS A FRAUD FROM THE COUPONS TO THE PRICES AND THE QUALITY OF THEIR ITEMS. I NOW HAVE TO GO OUT ND BUY CHRISTMAS ALL OVER AGAIN.”
“Dont fall for the prices. The delivery companies they use are also cheap and lousy.
They just leave the package in a public place without telling you they delivered it and slimeballs just help themselves. Temus site say “package delivered” but if I dont check my email every five minutes the package can be out in the open for a couple of hours or more.”
“Ordered just over a week ago, delivery was fast, tracking updates available in app and with Royal Mail. I got 30% off using code afb28153 and bought clothes, makeup, slippers and got lots of stocking fillers too. Definitely worth it in my opinion, sizes are true to size, and items are of decent quality as well as bargains!”
“Horrible company. I ordered furniture and the screws were too small and too short to secure the bottom. Now it's flimsy and probably won't last. Temu said they would refund my credit card as the supplier was not correcting the problem. Then they sent another email saying they would not refund my credit card and that the earlier email was a mistake. Now I am supposed to package and ship the furniture back because of 4 missing screws. I am a 70-year-old senior and there is no way I am dragging a huge heavy box to UPS. Rip off company! They should have zero stars! Shameful.”
“They say you get free gifts if you invite a friend went through picked my gift and invited
a friend and they were like oh no we have to invite more people”
“If you need to order something for an event just order them atleast 3 months in advance. Yhe delivery is so slow with not even tracking. You never know when will your items delivered. Never look into their expected delivery dates !!!!”
“Still waiting for two items I ordered. Never again, I have been bombarded with emails and phoney offers. My orders are late so they offered me 5 cents credit. Really? They also send emails supposedly updating your order that are really just more ads.
If I ever receive my order, I'm marking all Temu email as spam.”
“Temu does not do what they say they will. You end up paying for so called free gifts. I've ended up paying for my so called free gifts. They sent things I didn't order and they still owe me free items I'll never get.”
“Temu is becoming worse and worse. The actual shopping experience is a nightmare with pop up, spin to play games, and coupons offers and none of the aforementioned ever gets discounted. Once you place an order your entire phone, and email account,, and SMS will be BOMBARDED with dozens of pop ups daily, spam, emails, and they've even infiltrated my Facebook feed. Your phone will be like a casino game with content spinning, flashing, pop up and bogus emails. You may as well delete your online account, change your identity and leave the country to get away from this blood sucking, dishonest, wildly aggressive excuse of a company. Yes, you van get some item for cheap but it takes a ton of time and hassle and is 100% not worth it.”
“I don't know why Temu is using J&T express delivery. It's very late, they are very rude and not polite. They don't answer the phone. They insult. They don't want to deliver the parcel on time. They are the worst. Even though they have bad reviews but still Temu is using that courrier. Either change it or modify it. Very bad experience. Unsatisfied at all. All the time my order is delayed by more than 4 or 5 days after the courrier took my parcel it is so sad”
“I have purchased from Temu several times and not once have I had bad experience till now ,no updates on tracking and shipping has slowed to a crawl ! Their automated responses are pathetic and an insult to customer service to which is lacking with them ! They definitely lost a loyal customer for sure !”
