Tesco Bank Reviews

Name: Tesco Bank
Rating: 3.54

3.5 Rating 564 Reviews

65 %

of reviewers recommend Tesco Bank

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Metrics

3.5

Based on 564 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5

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info@tescobank.com

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Tesco Bank 1 star review on 21st May 2020

Marco

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Due to Covid19 situation my wife and I decided to take my car off the road and just use hers. My car's insurance was due to end 31st March so I just SORN'd my car on the DVLA website. I was surprised when I saw on my bank statement that Tesco had auto-renewed my policy. I called and asked them to cancel. They said that they would need a SORN confirmation slip and I would have to call DVLA. However, DVLA only taking calls from Key Workers. Tesco refuse to accept SORN email from DVLA as they say I could have altered it and they refuse to check my car's status on the DVLA .gov.uk website which clearly shows the car as SORN'd. I have insured with them for a number of years and my wife's car is also with them but that also counts for nothing. So I cannot get a refund until DVLA reopen fully.”

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Posted 4 years ago

“Told them that I will not be renewing my insurance as they were too expensive and the customer service guy was understanding and apologetic”

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Posted 5 years ago

“Choose to have my home and contents insurance with them at a cheaper price than my renewal quote from my previous insurer plus included better cover than I previously had. The colleague I spoke to was very helpful, polite and knowledgable.”

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Posted 5 years ago

“Excellent value for money on car insurance (saved £85 on annual premium) as an existing clubcard holder.”

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Posted 5 years ago

“We had an account with them up to 3 years ago Goodish service .”

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(Home Insurance) - Posted 5 years ago

“Easy quick and competitive”

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(Home Insurance) - Posted 5 years ago

“If car insurance with them for a few years. After a couple of years the premium went up and they couldn’t match the price of other companies so that was the only reason I changed insurer.”

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Posted 5 years ago

“I made a car Insurance to include my daughter as a second driver.One week later Tesco Bank Car Insurance ask me for so many documents to prove whatever... I've being driving for more than 25 years no accidents no claims, 3 weeks later they ask me to call them back ... when I call them it was like an INTERROGATION officer so many questions and doubts about my application for the car insurance tesco bank car insurance don't trust customers also the Customer service are very RUDE ., Aggressive agents non listening to customers . AVOID or be prepared to be frustrated beyond the boundaries of the norm ! I don't advice anyone to use this company go somewhere else the other insurer are match better when it comes to customer service.”

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Posted 5 years ago

“Great cover, do not renew always re-quote as new customer for best price.”

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Posted 5 years ago

“Avoid this company. Raised a claim on my house insurance on February 10th. They appointed a contractor (Magicman) on the 11th who claimed they would repair my damaged bath but I had to remove the side panel etc and refit afterwards. I explained I was unable to and have heard nothing since despite numerous emails. Phoned the complaints dept today and was fobbed off. Pure incompetence and lack of customer service skills. Waste of money AVOID. Repair not completed or even started!!!!.”

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Posted 5 years ago

“Very happy with tesco home insurance .not had to make a claim yet .”

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(Home Insurance) - Posted 5 years ago

“Tonight I spoke to two wonderful helpful Tesco customer service agents who helped me cancel an insurance policy I'd bought and made a mistake on, and then buy a new policy online that was perfect for me, and at a great price too! Really helpful, friendly, great attitude. Thanks Tesco!”

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Posted 5 years ago

“Very easy to set up but luckily I have no need to make a claim.”

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(Home Insurance) - Posted 5 years ago

“Excellent service for car insurances.”

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Posted 5 years ago

“Very easy process on the page. You don't waste your time.”

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Posted 5 years ago

“very good services”

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Posted 5 years ago

“Much cheaper for the same cover than I have had from my previous insurer who I have had for 8 years.”

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(Home Insurance) - Posted 5 years ago

“Do NOT get car insurance with TescoBank. Its like pulling teeth trying to get them to help you with anything. Make your life easier and go with someone else. I've had far better assistance/customer service from other providers. They cause unnecessary stress.”

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Posted 5 years ago

“Very good”

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Posted 5 years ago

“Worst ever. Put me at fault when was the other drivers. We were both with tesco stay clear”

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Posted 5 years ago

Tesco Bank is rated 3.5 based on 564 reviews