Tesco Bank Reviews

Name: Tesco Bank
Rating: 3.55

3.6 Rating 554 Reviews

65 %

of reviewers recommend Tesco Bank

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3.6

Based on 554 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5

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info@tescobank.com

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Tesco Bank 1 star review on 21st May 2020

Marco

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good customer service. Easy to deal with the people who work there.”

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Posted 5 years ago

“I am so lost about what to do about my insurance. My policy is £168.42 a month. It was a set amount of mileage - through a black box. I was since made redundant and now travel 38miles to work, and then back everyday. More than my policy allows. This means I have to pay minimum £101, usually more a month to top up my mileage. I asked if I could change my policy. They said no. The only thing I can do is keep topping up every month or cancel for £468”

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Posted 5 years ago

“Blocked my credit card without letting me know. Quick to tell me when payment due, not so quick to remind you a payment has been missed despite 10 years of never having missed a payment. Rang to complain after card declined. Everyone very sorry, can see our payment is pending but wont unblock card. very unhappy. Had two messages to ring them, mobile and landline. Rang back as asked no one knew anything about it. 28 minutes later having spoke to 3 different people having to tell the same story every time got totally fed up and asked to be rung back by someone who knew our situation. Still waiting!!! Will not be using Tesco bank again. Just appalling service”

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Posted 5 years ago

“Amazing service!”

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Posted 5 years ago

“Home insurance was so easy you could amend and set things to suit your needs , quick and easy process will use again!”

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Posted 5 years ago

“Tesco car insurance mislead customers resulting in them paying higher premiums. Their staff also lie. Appears to be a conflict of interest. I smell horsemeat”

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Posted 5 years ago

“Excellent car insurance, good service and helpful staff. Renewal costs for 2nd years cover went down which was a welcome bonus.”

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Posted 5 years ago

“Unbelievably bad and ignorant staff. Refuse to pass you to ops or other directors or managers. Ask endless questions on security and if you don't know exact amount of interest per month they lock your account and refuse to help saying 'computer and process wont let us'. Don't give up keep pushing and ask for manager. Ironically they claim they are in 'customer services' and offer no service for customers.”

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Posted 5 years ago

“after getting stuffed by Hasting Direct I returned to Tesco and I was treated like a human not like a cash cow”

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Posted 5 years ago

“Excellent experience.”

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Posted 5 years ago

“Do not apply for a consolidation loan as the debt you will be clearing will not be taken into consideration.”

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Posted 5 years ago

“I've bought car insurance in a fair price, but best thing is that I got further discount with club card.”

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Posted 5 years ago

“Shoddy treatment for loyal customer I’ve been with Tesco for 16 years and have only had need of their claims department twice in that time. The first time was when someone nearly wrote off my car; the second was when a van driver reversed into me without looking. The first time I claimed Tesco were fast and my opinion were very good and I was soon on the road within a month, so when the van driver reversed into me I was pretty confident in my insurance provider-WRONG. After two months of waiting, calling back to ask on the progress of my claim and sending emails that got ignored I was basically told I would have to stump the cost of the repair myself because it fell under my excess. Fair enough you might say, but I was told on the phone by the only competent and interested member of their team that they were going to hold the other party fully responsible for the damage to my car. I phoned up some weeks later and was told they were waiting on the other party to come to a compromise. The next time I phoned up about three weeks later I was told “They hadn’t hear from the third parties insurance company for weeks.” so what really was going on here? well one guess was I was getting very close to my renewal date and maybe Tesco wanted to keep me daggling on a hook because with a case still on going the company thought it was in its best interests to keep me in the dark so I would obediently renew because of the case. However like I told the young lady on the phone I’m not happy with Tesco giving me misinformation and as their premium for the next year is high I will no longer require their services. Her response was “sorry to hear you’re not happy” well folks after thousands of pounds spent on this company over the years I feel so much better hearing that. My advice is maybe Tesco are good when there is a large claim i.e. a write off when they see hundreds if not thousands can be gained from the other party, but loyalty isn’t their forte.”

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Posted 5 years ago

“Appalling service, slow transfers and banking non existent on a weekend. On at least 6 occasions I haven’t been able to even make a payment/withdraw cash on a weekend.”

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Posted 5 years ago

“Cancelled without notification, just because or no claims proof was sent to the wrong email address, avoid supermarket insurance services”

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Posted 5 years ago

“very expensive robbing crooks people dont insure your car with tesco they quoted me 1500 pounds when i got insurance from different company for 570 pounds full comp”

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Posted 5 years ago

“One of the worst companies I have ever used, the never get back to you and just seem like they want to avoid a pay out when needed by avoiding to speak with customers/ getting back to them. My case has taken a number of months for a simple buildings insurance claim due to a leak from the upstairs flat, which they immediately took liability for. Yet this company have pushed back deadlines continuously and now refuse to provide me any updates on my case.”

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Posted 5 years ago

“Takes double the time to make and receive payments and the online banking is always down at weekends and never comes back online when they say it will.”

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Posted 5 years ago

“Purchased car Insurance. Very cheap and professional products.”

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Posted 5 years ago

“Everything it’s okay”

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Posted 5 years ago

Tesco Bank is rated 3.6 based on 554 reviews