Tesco Bank Reviews

3.6 Rating 554 Reviews

65 %

of reviewers recommend Tesco Bank

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3.6

Based on 554 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5

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info@tescobank.com

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Tesco Bank 1 star review on 21st May 2020

Marco

Anonymous

Anonymous // 01/01/2019

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“Very happy and compleated quick and trouble free no problems with application friendly service”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“Very good bank linked to user friendly website to manage credit cards and investments etc”

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Posted 2 years ago

“Cheap price and best deal”

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Posted 2 years ago

“"Great customer service and help with anything"”

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(Home Insurance) - Posted 2 years ago

“Easy to deal with”

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Posted 2 years ago

“Difficult to navigate so took longer than expected to go through process. Too many reminders and when product already paid for.”

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Posted 2 years ago

“Hello guys, I'm extremely disappointed with Tesco car insurance!!!! One word: SCAMMERS!!! I had my car insurance form 20/12/20 with Tesco bank, on 22/01/21 someone hit my car and run away, luckily my mother heard the banging noise and managed to take a picture of his no plate. I've made the claim, on 18\12\2021 I received the renewal proposal which was way more expensive than the previous one, when I've checked my insurance account I noticed that the renewal is automatic, so that made me ask myself what kind of trick is that (there is a cancellation fee). So I called customer service to cancel the renewal and ask for my no claims bonus proof, which they send with 0 years instead of 2 years. I've contacted customer support they asked me to call the claim department, claim department asked me to call the customer support department. At some point, the claim support had more "patience" with my case and decided to open "open my eyes" So because they didn't had enough time (almost 1 year without a few days) to resolve my claim the big company can't provide me with No-Claims Bonus proof until the claim is closed, but if I really need those 2 years of no claims bonus proof I need to pay the difference of money to cover my car repair (I paid £450 few days later after I made the claim as they requested, not saying that the voluntary excess it was only £250) the damage of my car was almost nothing: the front grill cracked, the plate no holder and 1cm scratch. £1300 for that ?? that is ridiculous for a 10-year-old car with almost no damage, they didn't paint the bumper! I still have my old scratches! So basically I would need to pay +£2000 for insurance now instead of £800 because they didn't manage to resolve an easy claim with pictures proof. First, they said after a few months that were negotiating with the wrong insurance company, couple of months ago they found the right insurance company but the communication is very slow. Jokers !!! I think that all this was made on porous because greediness purposes. I've made a complaint on Financial Ombudsman Service website, I'd like a bit of advice from someone that had a similar experience. Thanks”

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Posted 2 years ago

“I am impressed about how my new car insurance was completed through Tesco bank offer. Great costumer service Marita need”

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Posted 2 years ago

“Very quick call centre response times. Only ever had to wait on hold for about 5 mins tops.”

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Posted 2 years ago

“Great service, excellent processes, easy to use online app”

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Posted 2 years ago

“Easy peasy, great price!”

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Posted 2 years ago

“Very quick to approve and provide Tesco Clubcard Pay+ debit card. Easy 2 minute application”

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Posted 2 years ago

“No Problems - so far ??”

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(Home Insurance) - Posted 3 years ago

“The proof of how good something is is when you try to use it. Thankfully, so far, I have never ever claimed from home insurance.”

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(Home Insurance) - Posted 3 years ago

“Very easy to purchase buildings n contence insurance”

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Posted 3 years ago

“Very good price home insurance and it came with extra discount through Confused.com.”

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Posted 3 years ago

“I'm happy with my tesco insurance”

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(Home Insurance) - Posted 3 years ago

“Good competitive price with quick documentation”

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Posted 3 years ago

“Very competitive prices and even got extra discounts with clubcard. Customer service could have been better when I rang. My issue was not resolved and complicated paperwork was recited repeatedly at me instead of offering a solution regarding no claim bonus.”

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Posted 3 years ago

Tesco Bank is rated 3.6 based on 554 reviews