Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,178 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,178 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely brilliant would definitely recommend to everyone”

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Posted 5 years ago

“My card was denied because my bank blocked my card (I was unusually active in online buying these days). The TESCO team was kind enough to wait and renew my order while I was dealing with my bank. Thank you very much!”

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Posted 5 years ago

“Ok. This is for one item only and not the whole store. Therefore I cannot say anything about anything else. I have given five stars for one reason only....they have what I have been searching for....MEATLESS VEGETARIAN TOAD IN THE HOLE. YES!! This is at their Dover Kent store. Truly delicious sausages better than any meat ones and the batter great too. Well done Tesco.”

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Posted 5 years ago

“Scotch bonnet beef burgers, great.. Love them.”

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Posted 5 years ago

“Excellent experience to buy with Tesco”

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Posted 5 years ago

“:-) super.”

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Posted 5 years ago

“I am homeless”

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Posted 6 years ago

“Quick and convenient”

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Posted 6 years ago

“Excellent service”

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Posted 6 years ago

“I just love Tesco nice and friendly always have what I want”

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Posted 6 years ago

“Val at Peebles store is so helpful and always so cheery ... makes mundane shopping so much nicer ! 😄”

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Posted 6 years ago

“Delivery drivers are always on time and really professional and friendly. I've tried 3-4 home delivery companies but find tesco's the best to use. This is the 9th time I've used them and perfect every time :)”

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Posted 6 years ago

“Speedy service and good value for money. Lots of choice on the website.”

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Posted 6 years ago

“Full marks to abergele team leader Tracy and management for getting diabetic ice cream back in stock a very big thank you for excellent customer service and team work”

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Posted 6 years ago

“the customer are very friendly,the food is good quality and the price is just write for me.”

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Posted 6 years ago

“Me and My Granddaughter who is 9 We use our local Tesco Express and have done since it opened. The Staff members there are friendly and always kind and helpful. Always willing to give a helping hand when you need it. My Granddaughter wanted me to write - "If you want it, you get it, but you have to get here quick. It's worth it, So just get it!". Tesco just THE BEST. From the first day we started using Tesco, up to today, there has never been any problems and we always enjoy shopping there. One of our favorite things there are the Brownie Milk Drinks (Tesco's own) and the Pepperami sticks. Thank you Tesco for giving us such a brilliant shop!”

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Posted 6 years ago

“I would like to especially thank Stewart Gorrie who is based at Customer Engagement Centre. Only three weeks ago sadly, my husband passed away. (He was a former employee of Tesco store and worked at the Haydock Merseyside branch. We had a Tesco Bonus clubcard (between us), and although registered in his name, I also had a link, enabling me to take advantage of lots of special offers. He also had a Tesco Credit card, and so after he died it was cancelled. When trying to access the Bonus Club card facility, I was unsuccessful, and telephoned Customer services. I spoke to a lady who expressed her condolences, but later said the points/ vouchers etc would be available in May -3 months away, and unfortunately, was not very helpful on this occasion. Previously, I did a web enquiry, and shortly afterwards, received a most delightful reply from Stewart Gorrie, who had sorted things. My new card/fobs arrived the day after his email. Also he mentioned a "Faster Voucher" option, and after 24 hours I was able to access my account, The points/vouchers transferred to my new account. Keep up the good work Stuart, and thank you for your kind words at this sad and difficult time. Once again, Many thanks.”

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Posted 6 years ago

“Excellent experience”

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Posted 6 years ago

“Great service , efficient and delivery staff are always friendly and helpful. Always reccomend to friends and family”

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Posted 6 years ago

“Good sevce on click and. Collect broadbridge heath”

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Posted 6 years ago

Tesco Direct is rated 3.2 based on 2,178 reviews