Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,178 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,178 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and easy”

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Posted 7 years ago

“providing the goods from stock”

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Posted 7 years ago

“Good hassle free experience”

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Posted 7 years ago

“Very convenient”

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Posted 7 years ago

“Always nice service at the Dudley store and always return”

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Posted 7 years ago

“The range & quality has much improved. There is now a broad range of priced tin soup from 45p to1.15p Quality of veg. good.”

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Posted 7 years ago

“They have a good range of products at a fair price, and customer service is excellent.”

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Posted 7 years ago

“Staff very helpful and can usually find what I'm looking for”

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Posted 7 years ago

“Always got stock of what I go for always helpful and friendly at the tills only once had a problem with a product and was refunded straight away”

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Posted 7 years ago

“Lovely food mostly all products are reasonably priced .”

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Posted 7 years ago

“The Tesco own chicken wings are really tasty and i like all products I buy.”

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Posted 7 years ago

“Good for shopping”

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Posted 7 years ago

“A a large selection of vegetarian meat free products”

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Posted 7 years ago

“Easy to order, chose collection from store to save on delivery. Took about 3 days due to where I live even tho our store has regular deliveries every day.”

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Posted 7 years ago

“Tesco sold me bad condoms”

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Posted 7 years ago

“Happy because they have a place were you can scan by yourself your products.”

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Posted 7 years ago

“Extensive opening hours, good selection.”

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Posted 7 years ago

“Good proces”

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Posted 7 years ago

“very good service”

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Posted 7 years ago

“Great selection of casual shirts at very competitive prices whilst not compromising on quality. I bought 4 for under £50 and they were ideal for use on my recent holiday.”

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Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,178 reviews