Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,178 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

Questions

Metrics

3.2

Based on 2,178 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Tesco Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lack of signage for bank holiday hours. Waiting for a hour for it to open as per website. Always being hit with cage's in the night with out apologies. Customers are just in the way. How do you pack your bags, heavy bottle on top of crushables? No? Scanned my drinks but staff wouldn't de-tag and let me put in bag so I scanned next items and put to one side and paid so they take tag off bottle and I go to pack to be told I've not paid for the other items yet? On which they scan them for a second transaction... On doing this I was charged twice for an item which I discovered on checking receipt at home. The store won't accept my word and refund and if I walk out with the item I have paid for its theft. Do a stock take Tesco your a product up. The store has awful customer service.”

Helpful Report

Posted 5 years ago

“No its not a bad review far from it is went to post a letter in butt's road a lady had broke down in her car opposite she has a puppy in the car and a small little girl she was in tears so I went over to try to help but I could not push her car on my own so I went into tesco store and the manager said sure I will help a new manager in think his name is tj but he needs a recommendation he was so helpful and we pushed her car into tesco car park around the side and he said she can leave it there until help arrives thankyou tesco it's nice to know when there is a damsel in distress tesco helped thankyou the store is in butt's road Sholing. Southampton great great thankyou patx”

Helpful Report

Posted 5 years ago

“Scotch bonnet beef burgers, great.. Love them.”

Helpful Report

Posted 5 years ago

“Excellent experience to buy with Tesco”

Helpful Report

Posted 5 years ago

“woz in tesco the ovther day and the memba of staff thought he was a bad man so he shanked me nan in de head”

Helpful Report

Posted 5 years ago

“:-) super.”

Helpful Report

Posted 5 years ago

“Tesco steals my money. I extra top up my number in order to have extra credit so I can use abroad .I got nothing .just very nice explanation that how the sistem works instead to top up I'll get renewed my monthly allowance again which already has been paid. .Not recomend to anyone”

Helpful Report

Posted 5 years ago

“I am homeless”

Helpful Report

Posted 6 years ago

“the food was smelly”

Helpful Report

Posted 6 years ago

“Quick and convenient”

Helpful Report

Posted 6 years ago

“The delivery man asked to do dirty things with me, I said no I have a husband and the man goes he can join in!!!!! DISGUTANG. He then got in his van and drive into my house ended in him killing 69 of my cats. and 15 kids I don't care about that but the funerals going to cost so much”

Helpful Report

Posted 6 years ago

“the delivery man stroked and licked my face.he then forced his way into my house and tackled my kitty. kitty was sad. the delivery man then started meowing and hissing at me. he took of all his clotyhes and likced himself like acta cleaning himself”

Helpful Report

Posted 6 years ago

“The delivery man came to my door and asked to sleep in my bed as he was tired. I let him and I went to sleep next top him when I woke up my bed was wet I couldn't believe he disrespected my bed and had a wee. He then punched my son in the bottom. my son punched him back and the delivery man cried what a wetty!!! BMT.”

Helpful Report

Posted 6 years ago

“Got mothers day flowers from tesco they where £15.00 they where all not good at all did not last long 3 days ! ! What a wast of money ! Not happy at all. 😠 I will stick to ASDA next time I have have had much better flowers.”

Helpful Report

Posted 6 years ago

“Online customer service is appalling - fruit and vegetable produce being delivered within 1 day of use by date - when I queried this with customer services I was told no guarantee for such items. As if anyone would go into store and buy fresh produce within 1 day of life. Shame on you Tesco’s.”

Helpful Report

Posted 6 years ago

“the delivery man did a poo at my door”

Helpful Report

Posted 6 years ago

“theyre silly”

Helpful Report

Posted 6 years ago

“Ordered a Kinder Teenage Mutant Turtle Easter Egg for my Grandson, paid extra for delivery, total £14.00 only to find when my Husband arrived for collection, which is not close to our home, Tesco had Substituted for an Twirl Easter Egg !!!!!!!!!!!! total £4.00 no email received letting me know that the Kinder Egg is not available, no we just wasted our time and now have to wait up to 5 days for a refund !!!!!!!!! I emailed Tesco and the reply was the biggest absolute rubbish excuse, I will never order from Tesco again and have now ceased shopping within there Store, Advice to Tesco, Stop sending items out that customers have not ordered or want, we want the product ordered NOT Sustitutes. if not in stock Stop Advertising that you have them !!!!!!!!!!!”

Helpful Report

Posted 6 years ago

“why is it what made you happy ? what about what made you angry ? parked 1 hour to long at Elgin got a Tesco fine, spent approx. £70 at Tesco + plus the fine been shopping at Tesco for years fuel/food/drink/other goods, yeh that makes me angry”

Helpful Report

Posted 6 years ago

“Excellent service”

Helpful Report

Posted 6 years ago

Tesco Direct is rated 3.2 based on 2,178 reviews