Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,178 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

Questions

Metrics

3.2

Based on 2,178 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Tesco Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased school tops as always as they wash and iron perfectly yet look smart. I also purchased batteries off the £1 section and noticed Aldi selling simular but at £1.99 so a nice saving xx”

Helpful Report

Posted 7 years ago

“They had exactly what I needed for a cheap price, with the option to gain clubcard points. The package arrived promptly, too.”

Helpful Report

Posted 7 years ago

“Easy to order and free click n collect”

Helpful Report

Posted 7 years ago

“Can usually buy anything I need.”

Helpful Report

Posted 7 years ago

“Convenient and have good quality fresh produce”

Helpful Report

Posted 7 years ago

“Love the variety only issues is the staff don't keep shelves stocked through the day and there website hadn't always got the same deals as the stores”

Helpful Report

Posted 7 years ago

“good selections at a convenient locality. however layout is always changing leaving it hard to find things, prices can be hit and miss too, but most things are competitively priced.”

Helpful Report

Posted 7 years ago

“Staff on the tills are generally friendly but staff on the floor have very little knowledge of products . For example, they did not know what moth balls were or where to find them (I found them on my own).”

Helpful Report

Posted 7 years ago

“Good quality at affordable prices.”

Helpful Report

Posted 7 years ago

“Great choice of food and house ware, friendly staff.”

Helpful Report

Posted 7 years ago

“They usually have what I need in stock”

Helpful Report

Posted 7 years ago

“Home delivery was delivered quickly and efficiently”

Helpful Report

Posted 7 years ago

“Good selection of items at reasonable prices. Opening times to suit everyone.”

Helpful Report

Posted 7 years ago

“The service and products were very good but the delivery charge was excessive.”

Helpful Report

Posted 7 years ago

“Quality and prices are right. Checkout ok. Plus club card rewards. ok.”

Helpful Report

Posted 7 years ago

“efficient service at the checkout - soon as there was queue a staff arrived to open up another till”

Helpful Report

Posted 7 years ago

“lots of sale items, and plently of checkouts open.”

Helpful Report

Posted 7 years ago

“The ease of shopping was what made me happy as it was easy to go in store and pick it up without having to wait in a queue and feeling unvalued.”

Helpful Report

Posted 7 years ago

“Good price and easy returns policy compared to an online store”

Helpful Report

Posted 7 years ago

“I will do when they have delivered”

Helpful Report

Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,178 reviews