Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,178 Reviews

55 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,178 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“they didn't”

Helpful Report

Posted 8 years ago

“Most of the staff on the shop floor are genuinly helpful & friendly. The staff on the customer services department are not so helpful or friendly. I thought a customer service desk was to help customers..not for the staff to look at you shrug their shoulders and say 'Oh well..thats Tesco's for you'...when you have asked them about an item that is out of stock & will the item soon be in stock. The customer serbices staff make no attempt to help you out. I am so pleased Lidl has open up a stire near me..the staff are fantastic!”

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Posted 8 years ago

“It didn't, I'm ambivalent”

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Posted 8 years ago

“As a personal shopper,I spend a lot of money at your Sheerness store. My gripe is,that each time I shop(daily), I get issued with £20 off when I buy £150 worth of electrical goods. So, to have any use of these vouchers,I would have to buy £1050 worth of electrical items per week. Surely,If Tesco issues gimmicks like clubcard points and vouchers,they have to be realisticly redeemable. Otherwise they are not worth the paper they are printed on. Maybe have an option to exchange vouchers for clubcard points. At least,them I can exchange for petrol etc.”

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Posted 8 years ago

“The tesco in Church Street, Paddington, London is filled with rude employees who clearly hate their job. On more than one occasion I have been standing and waiting for the teller to stop talking to a colleague and when I asked if he was actually open, I was met with a rolling eye face of 'your an inconvenience '. I was then served with no politeness, no thank you, not even a hello or goodbye. Excuse me, I am a customer, do the job that you are paid for! It seems the employees are there to get paid but don't really want to do the job and customers are an inconvenience to their chatting to colleagues. I am a regular customer, I use this tesco everyday for the last 2 years and it just keeps getting worse!”

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Posted 8 years ago

“Good products at reasonable prices.”

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Posted 9 years ago

“Really annoyed with ur service in-store.My last trip to your store will be to get a full refund and I'll be going elsewhere in future”

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Posted 11 years ago

“Not as bad as asda, however not as good as morrisons”

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Posted 11 years ago

“Customer service goes far, just wish some tesco workers would get it right every now and then”

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Posted 11 years ago

“Wow! Linda from Tesco Direct! That is what you call world class customer service!!”

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Posted 11 years ago

“Had to phone tesco direct customer service twice and both times I've had excellent service.”

Helpful Report

Posted 11 years ago

“Folk are quick to complain. I just want to give a heads up to James -delivery driver Lee Mill- lovely chap & Ex customer service!”

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Posted 11 years ago

“Excellent customer service from Tesco today, they definitely redeemed themselves! Thankyou.”

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Posted 11 years ago

“My favourite customer service is probably Tesco”

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Posted 11 years ago

“Asked the customer service ldy at tesco if I could charge my phone whilst I shopped and she said yes sweetie”

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Posted 11 years ago

“I find Tesco the same price as M&S and Waitrose for regular items. But store ambiance & customer service is worse.”

Helpful Report

Posted 11 years ago

Tesco Direct is rated 3.2 based on 2,178 reviews