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Tesco Direct Reviews

3.2 Rating 2,178 Reviews
55 %
of reviewers recommend Tesco Direct
3.2
Based on 2,178 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 66%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.6 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult

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Tesco Direct 3 star review on 16th April 2025
Clifford
Tesco Direct 1 star review on 11th February 2025
Saba Akhtar
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 26th April 2024
Zulakha Mughal
Tesco Direct 1 star review on 20th December 2022
Ady
29
Anonymous
Anonymous  // 01/01/2019
Had some issues with my Tesco delivery earlier this week. Glad it was sorted quickly by the Customer Service team. Good work.
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Posted 11 years ago
just wanted to say what great customer service we had from Vikki on Till 16 and the lady doing the stickers in the meat aisle...
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Posted 11 years ago
great customer service received today at walkden branch!!! Expected an argument over a tv and came out very happy! Excellent store x
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Posted 11 years ago
great service from tesco direct customer service. Big thanks to Jenny Vaughan.
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Posted 11 years ago
Great customer service - thanks Tesco :)
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Posted 11 years ago
thanks for the awesome customer service :)
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Posted 11 years ago
When I don't want to go out because of bad weather, Tesco is my lifesaver. They have all the goodies my kids and grandkids want to have when they visit and everything always comes fresh. I'm happy with the selection of the produce and deli meats. Saves me a lot of stress by ordering from them!
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Posted 12 years ago
Tesco Direct is rated 3.2 based on 2,178 reviews