Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,178 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

Questions

Metrics

3.2

Based on 2,178 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Tesco Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi i would like to congratulate Tesco, for hiring a fantastic manager in Linda Webb for someone who goes the extra mile to help a customer, who calls back which you don't get these days , whos direct and honest which is what a customer wants to hear, again brilliant service, thank you Tesco and Linda Webb Mahon Point cork.”

Helpful Report

Posted 6 years ago

“Love everything about tesco”

Helpful Report

Posted 6 years ago

“Fast and friendly service”

Helpful Report

Posted 6 years ago

“Fran at the Tesco on Mansfield road, Nottingham can never do enough for you. Friendly smiling and polite at all times!!”

Helpful Report

Posted 6 years ago

“I ordered a Rib of beef for Xmas, however I didnt realise it was a rolled off the bone piece and for the size of it 1.4kg it was very expensive. It was totally fantastic The best Beef we have had in several years My husband and I like rare Roast Beef so we are always prepared to pay that little bit extra per kilo in the hope of obtaining a good joint Thank you Tesco Superb”

Helpful Report

Posted 6 years ago

“Have just got to say that delivery service went above my usual expectations. Have been using this for my food shop for over 10 years and like most have been disappointed in the past but to receive a call to say that the turkey I had ordered for the big day was out of stock but to be asked if a certain replacement would be acceptable, for free and delivered not with my booked shopping was a surprise. Merry Christmas!!!”

Helpful Report

Posted 6 years ago

“Your pretty, lacy thermal vests are the absolute tops and in my opinion the very best available. Price wise very reasonable ie sleeveless £6 and with long sleeves £7. They are comfortable and so warm to wear - I am truly delighted with them - thanks Tesco.”

Helpful Report

Posted 6 years ago

“My daughter and I were the costa cafe in Fareham Tesco with her two small children. She was just about to carry her tray loaded with hot drinks when a tesco manager, called Steve, who was aslo there as a customer, as he was on his break, offered to carry her tray. When he placed the tray on the table he performed a magic trick for the children and magically produced a £1 coin for them both !!!! He was such a lovely man, he truly went the extra mile.”

Helpful Report

Posted 6 years ago

“Picked up a Christmas tree and decorations today that was generously donated from Tesco Express Abbey Manor, Yeovil for our charity Able2Achieve, Yeovil Day Unit - thank you very much!”

Helpful Report

Posted 6 years ago

“Very good service”

Helpful Report

Posted 6 years ago

“Last Wednesday 31st October I visited the Tesco Store in Paulton where they were selling pumpkins already carved out with various designs, donations were asked for the Alzheimers Society a great cause. I bought a pumpkin already carved out in the shape of Tinkerbelle the fairy. There was a trolley full she had already carved but also from 9.30 to 1 or 2 o'clock she continued to carve out pumpkins to selected designs. She must deserve an award of something, I have tried doing one pumpkin and its so hard. Nina works in the bakery and was also in at 6 pm doing her normal shift before starting her pumpkin carving. Her arms must be aching but she definitely went above and beyond in her days work. Amazing designs, well done Nina and thank you. Tesco you must be so proud.”

Helpful Report

Posted 6 years ago

“I would like to thank Bianca Brandon Manager at the Tesco's store in Callington, Cornwall. She kindly gave 100 apples to my children's primary school for our Halloween fair so we could make toffee apples and for the children to take part in apple bobbing. I would also like to thank the store manager Stuart for helping me collect the apples! Everyone was very helpful and we were able to raise lots of money for the school. We can't thank you all enough for your kind generosity.”

Helpful Report

Posted 6 years ago

“Having my coffee in the shop opposite Tesco in Broughty ferry Dundee could not help from noticing Lyndsay from Tesco looking after an OAP until her Taxi came.Lyndsay you deserve a Medal for this generous and kind act.”

Helpful Report

Posted 6 years ago

“Tesco Bury - Lovely colleague collecting trolleys in the car park. Saw me having a little breakdown trying to handle my 2 children (one was having a breakdown because she had to get out a different side to the car). He came over and offered his support and cheered my daughter up by giving her a little bear. Lovely man”

Helpful Report

Posted 6 years ago

“My husband and i were visiting Dundee on holiday from New Zealand we visited your Tesco in South Road Dundee We went for breakfast it was absolutely delicious the service was excellent and Angela the manager was so helpful and friendly. 10 out of 10 from us.”

Helpful Report

Posted 6 years ago

“Had faulty tv, no problems whatsoever on being it exchanged, no quibbling about wanting to repair it etc, a straight exchange. Excellent!”

Helpful Report

Posted 6 years ago

“Recently I had to go into hospital for open heart surgery ,I was told to purchase suitable bra,s staff in Tesco were top class at helping me also stated that if it wasn't right I could change it no fuss just a very friendly face and a real lot of help Than you Tesco for your time and help , not been a young woman myself I got the best help I could possibly ask for ,a new customer of Tesco now I am”

Helpful Report

Posted 6 years ago

“yummy food”

Helpful Report

Posted 6 years ago

“Fantastic online delivery service”

Helpful Report

Posted 6 years ago

“My husband bought me a dozen red roses on 20th September for my birthday they still look beautiful after 3wks very pleased with them”

Helpful Report

Posted 6 years ago

Tesco Direct is rated 3.2 based on 2,178 reviews