Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,195 Reviews

54 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,195 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having my coffee in the shop opposite Tesco in Broughty ferry Dundee could not help from noticing Lyndsay from Tesco looking after an OAP until her Taxi came.Lyndsay you deserve a Medal for this generous and kind act.”

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Posted 7 years ago

“Tesco Bury - Lovely colleague collecting trolleys in the car park. Saw me having a little breakdown trying to handle my 2 children (one was having a breakdown because she had to get out a different side to the car). He came over and offered his support and cheered my daughter up by giving her a little bear. Lovely man”

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Posted 7 years ago

“My husband and i were visiting Dundee on holiday from New Zealand we visited your Tesco in South Road Dundee We went for breakfast it was absolutely delicious the service was excellent and Angela the manager was so helpful and friendly. 10 out of 10 from us.”

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Posted 7 years ago

“They go out of there way to show you where then item your looking for. They feel so human. And not trained to be pleasant. 10 our of 10 for customer service. . .”

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Posted 7 years ago

“Excellent customer service made me feel special”

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Posted 7 years ago

“The service by a worker called Jill was above expectation. Pity other stores could not do the same”

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Posted 7 years ago

“Had faulty tv, no problems whatsoever on being it exchanged, no quibbling about wanting to repair it etc, a straight exchange. Excellent!”

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Posted 7 years ago

“yummy food”

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Posted 7 years ago

“Fantastic online delivery service”

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Posted 7 years ago

“They have the things that I need and they are so kind to me”

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Posted 7 years ago

“Cheap nuts”

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Posted 7 years ago

“A great shop never pushed or bothered just great stock and prices.”

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Posted 7 years ago

“They are very Friendly”

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Posted 7 years ago

“I had last minute shopping for a party of 12 with kids. It was busy Saturday but got everything and good prices and fresh products. Good parking. Good staff.”

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Posted 7 years ago

“Fabulous store. It was clean, lots of stock was available and the staff were super-friendly and able to help.”

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Posted 7 years ago

“I dont have girlfriend so at least I can buy food there”

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Posted 7 years ago

“Always great service and delivery”

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Posted 7 years ago

“Really good management.”

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Posted 7 years ago

“Order arrived earlier than expected, all items were as they should be, good communication regarding delivery”

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Posted 7 years ago

“The customer service is great.”

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Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,195 reviews