Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,178 Reviews

55 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,178 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tesco Brewery lane Bridgend. I am disappointed, no staff seem to know (or care?) that the welsh law is that facemarks are compulsory for customers, lots of people not wearing masks! And with till staff not wearing masks they are at risk! Will shop elsewhere from now on,”

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Posted 4 years ago

“I would like to thank everyone at tesco for all the perfect deliveries we have had since March, all the goods were quality and nothing out of date, no more worry for two very grateful pensioners! Thankyou again”

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Posted 4 years ago

“I have been a Tesco customer from as far back as I can remember. I live some way from a store, Morrisons, Marks & Spencer and Asda are all nearer yet I still patronise the store with some frequency, especially for fuel. Today I had the displeasure of shopping in a Tesco store, Hoover Building, Western Avenue, Greenford, UB6 8DW. After buying petrol, I popped into the store for biscuits and bananas. At a self service till, the cost was £2.18. I paid with cash, counting out a ten pence piece, five pence piece and one pence piece. I inserted them then added a £10 note. I did this in order to limit the amount of change I received, hoping for a £5 note and three, £1 coins. Instead, the register churned out a £5 note and lots of change. (The incorrect change only registering 16p in coins not 18p. As I was waiting for the change in coins which were taking some time to finish dropping, a worker standing next to me said, "You used a card; that's not your money!" Initially I thought she was joking. When she then physically blocked me from taking my change, standing with her body and waving her hand before it and called a security guard, I soon learnt that she was being deadly serious. She told the security guard that I was taking money which wasn't mine! There were about 4 people using the tills so it wasn't busy. The previous shopper using the till before me had left some time ago. How could that person's money still be coming out of the register after I had scanned and paid for my shopping? She demanded to see my receipt to prove her claim. Now I am fuming. I told her again that I had used cash and that her allegation made no sense. She wouldn't believe that I had used cash despite my loud protestations. The security guard was asking that I not voice my dissent in front of other customers, not realising that the worker and he were the ones making me feel shocked, overwhelmed, distressed, embarrassed. I couldn't contain my emotions and started to cry. I was being accused of theft! I asked the security guard to instead of speaking with me, to ask the worker why she believed that my change was not mine. He said that he would ask her later. She again said that I had used a credit card! The security guard told her to stay out of the heated discussion. I was now in floods of tears. Why was this worker adamant and more willing to believe that I had stolen someone else's money opposed to listening to me stating that I had used cash? I did not believe that the security guard was handling the situation well. I have never been accused of theft before and certainly have never heard of such a thing in a store as a result of someone collecting their own change. I asked to speak with the manager expecting him to resolve the issue by telling his colleague that she had acted improperly. It was further though inflamed when the manager, Steve, told me that it was quite feasible that the money belonged to the previous shopper! I cried further. I was so pent up with insult and anger. I poured my purchases out and asked for a refund. In just over two years, I will be 60 years old. I am not a young looking hoodlum, who wears baggy jeans and a hoodie. I am producing a feature film to be directed by Gil Junger, director of 'Ten Things I Hate About You. Before Vanessa Feltz and Tricia Goddard, I was the first woman in the UK to host an eponymous TV talk show. The Chrystal Rose Show aired on Carlton TV for 103 programmes. I am a professional individual. How dare the store workers accuse me of theft, preferring to believe that I am stealing someone else's money opposed to the money I am picking up, being change from my purchases? As a black person, this to me smacks of racism. Would the same charge have been levied if I were white and middle aged? Since it happened this afternoon, I have been trying to make sense of it all, but it is hard to make sense out of racist nonsense. Tesco also discriminates regarding the cost of car insurance depending on your name. Do view a YouTube video evidencing that. I have verbally complained to Tesco Head Office plus sent an email to the CEO but have not had a response yet. If the option existed, I would give Tesco 0/10!!!”

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Posted 4 years ago

“I had a tesco delivery scheduled at 3:20, a mismatch happened and the driver went home, fair enough. I called at 4 asking for my food, they said that they will deliver it today and will give me a call when, they told me it will be ASAP and my order is priority. So it comes to 7 pm and theres no groceries, so I called up asking where is my groceries? Turns out it will come between 9-10 because the drivers have other orders. 10 pm comes and still no food, an adrupt man on the phone told me to wait until 11. He wouldn't let me speak and I felt as if i was getting told off. 1130 comes and they never came. The next morning I called again and they said that my order is missing. Don't shop at tesco for this nonsense”

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Posted 4 years ago

“tecgos poopy no go food bad didnt have your mum”

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Posted 4 years ago

“I have always found doing a Tesco shop actually in store quite a pleasure anyway but then circumstances changed and we had to have home deliveries instead. So I am delighted to be able to say that I cannot fault this service in any respect - it's punctual, cheerful, careful of your choices and almost always supplies everything you order, and if not they'll put in a thoughtful alternative - often something better for the same price. The increased market share this company now enjoys by virtue of expanding its operations so quickly and unstintingly during Covid is thoroughly deserved. Their prices are good, their range is more than comprehensive and I can honestly say they look after you in every way. This is the way a business should be run and the only improvement I can suggest is that they should become a partnership like John Lewis and give all their staff regular bonus rewards in addition to concessions for their own shopping.”

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Posted 4 years ago

“What an amazing young man that delivered my elderly mothers shopping, shes elderley and recently had a fall. The young man that delivered from the Hemsworth store even unpacked for her, she has nothing but praise for this young man...thankyou so very much.”

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Posted 4 years ago

“since lockdownwe have been having using deliveries originally and now click and collect. Just want to say that the delivery drivers have been really helpful and nice. Now my husband does click and collect at Kinson Bournemouth every Friday or Saturday morning at 8am. He is really impressed with the service and the young man who does the van at that time. He knows my husband now and is really polite and helpful. Well done to him. Thank you.also any problems we have had with any goods on the order the service staff on the phone are really good . we intend to use this service all the time now.”

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Posted 4 years ago

“AVOID TESCO OR RISK BEING LEFT WITH NO FOOD OR MONEY If I could give Tesco a rating of no stars then that would be appropriate. This is the second time Tesco has left me with no food but have taken my money. Shop showed as delivered, so I called (the lady was very lovely) to enquire. She looked into it for me and she was told that the van my order should have been on the driver was off sick and had been put on other vans but would be late. I said that would be no problem as I needed the delivery. At 9:50pm the lady called me back to say that my order hadn't gone out and that a duty manager would call me tomorrow to rearrange my delivery but couldn't guarantee when that would be and there would be no guarantee of a delivery tomorrow. The duty manager is there! Then why aren't they calling their customers! I am now left with no food and a family to feed. Oh but Tesco have my money, so after working all week my family time will be taken away, as well as the embarrassment of having to borrow money and then go and do a food shop. Tesco you are a disgrace and should not be allowed to take people's money and not provide the service/goods. People avoid at all costs. DO NOT USE”

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Posted 4 years ago

“Fabolus service have really been great support during lock down.”

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Posted 4 years ago

“Absolutely rubbish and customer service is non-existent. They are taking advantage of Covid and sending out short shelf life and damaged good. I cannot advise strongly enough to steer clear unless you want to pay to dollar to receive rubbish.”

Tesco Direct 1 star review on 28th August 2020

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Posted 4 years ago

“I have been really, really surprised today at how kind and helpful my Tesco Delivery has been. Andrew Worral rang us from outside our old house (I had forgotten to update the delivery details) and arranged to meet me so I could still collect my shopping from him. Entirely my fault, but he was very kind and helpful. Even helped me load it into my car. I am very grateful.”

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Posted 4 years ago

“totally unhelpful i am registered disabled driver just dumped shopping at my door and went off on another delivery and said he will be back for crates”

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Posted 4 years ago

“My server Priya at Tesco Express very helpful, packed my bag and as I am elderly, offered to carry the carton of 12 bottled water to my car.”

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Posted 4 years ago

“Ordered home delivery last week to apartments in the apartment block, when arrived driver told me it's unsafe for him to enter the block ( both of us was wearing masks) left me with 4 cases in front of the gate and drove away, it took me a while to bring heavy boxes to my apartments, what's the point of that service? Cancelled all my business with that company and will never shop with them again”

Tesco Direct 1 star review on 6th August 2020

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Posted 4 years ago

“Hi , During the Covid-19 situation and lock down the last 14 weeks plus and my age to get my groceries in they have been very good in getting my order and delivering it to my address, thanks Tesco.”

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Posted 4 years ago

“Mostly great service from tesco. When i got 1 item once that was delivered that was substituted that i did not want i rang up and they refunded me no problem. Top marks for tesco. Gaz grimsby.”

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Posted 4 years ago

“Excellent service again from Tesco. The products are always in good condition , packed in separate bags according to type, and delivered on time. There is a good choice of products at a reasonable price. We have always found the delivery drivers to be polite, friendly and helpful and tonight’s hard-working driver, Josh, was no exception. We are very impressed with the service provided and will continue to use Tesco.”

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Posted 4 years ago

“very good service”

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Posted 4 years ago

“Waited 3 weeks for my delivery day for the very first time with Tesco home delivery 2 hours before the time slot they have a power cut and can't deliver my food for a few more days and I will get an email when that was no good for me as I won't be in the area so I cancelled the order over the phone 2 Days Later got another email stating a day it will arrive with an extra charge after I've already cancelled the order completely bad business Tesco never again”

Helpful Report

Posted 4 years ago

Tesco Direct is rated 3.2 based on 2,178 reviews