Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,178 Reviews

55 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,178 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I visited the Llandudno Junction Store over the weekend and was really impressed at how clean it looked. As soon as you walked through the door the floor looked like an ice rink so clean and shiny. All too often the cleaning staff of any store get overlooked, massive compliments to these cleaners”

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Posted 5 years ago

“it made me happy as it had a good team working on customer service”

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Posted 5 years ago

“Today June 25th 2019 the cafe at Exeter Tesco have myself and my husband a awful service kept waiting for ages while a staff member was served then when I asked for a cheese sandwich I was abruptly told all we have are on the shelf I pointed out you advertise freshly made sandwiches also that I have allergies tomatoes then I was offered afresh made sandwiche then I was asked white or brown bread I said Brown please then after waiting again I was asked again white or brown bread I said have told you Brown she said I forgettable were not clean staff standing around no soap in the toilets dreadful experience my till receipt is 48/7511”

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Posted 5 years ago

“I wanted dog but the said they would report me if I didn't leave rmao”

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Posted 5 years ago

“the Tesco van ran over my unvaccinated 3 year old but I knida knew he was gunna die tbh”

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Posted 5 years ago

“Absolutely Disgusting Advert the lady with the green swimming suit grosly over weight what in God's name would you even begin to think this is anyway healthy and better still promote this to young people? Absolutely lost for words & shame on you Tesco you should be making young people be healthy & exercise not the likes of this gross human being yuk!”

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Posted 5 years ago

“Late, missing & damaged items, all going horribly wrong on last three orders.”

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Posted 5 years ago

“Thanks Tesco. You have closed your fish counters and deli counters, so that I now have to go to Morrisons for these. So... whilst I am at Morrisons fish counter and meat counters I do ALL my shopping there. I also get my petrol and Diesel from Morrisons. I was told that Tesco did a survey and found that customers no longer want choices of fresh fish or meat. Where did you do that survey, I wonder? I am confident that Tesco carry out surveys where they know they will get the results they would like. This company refuses to listen or to care about its customers. So why should I care about giving my custom to Tesco. 59% of reviewers recommend Tesco. This is a pretty poor result.”

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Posted 5 years ago

“p-0==--00-”

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Posted 5 years ago

“Hello. I had major abdominal surgery perforated appendix and your Man Steve helped me at your Tesco Pontypridd, he saw me and realised I was in trouble and helped me.”

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Posted 5 years ago

“Tesco is not that bad quick and easy same with deliveries BUT don’t buy any MEAT.! Stinking even with good BB Date, opened pack of chicken smelled awful and had mould inside 3 DAYS BEFORE ITS BBD !!!!!”

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Posted 5 years ago

“I ordered on line. My shopping wasn’t delivered, money was debited from my bank account. Somebody call me and said my order was cancelled cause of absence and I will get my money back while 5 days. On app on line it’s said order was delivered! Excuse me?? Is that a joke? It was last time when I ordered my food in Tesco! I am totally disappointed. To shut me up I got £10 to use it in Tesco for next shopping 😂. No thank you ! I want my money back. U froze my money for 5 days! Is that ok? Never again! No recommend at all. The worse shop ever!”

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Posted 5 years ago

“Absolutely brilliant would definitely recommend to everyone”

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Posted 5 years ago

“TESCO PAY YOUR STAFF PROPERLY & STOP SPONGING OFF OF THE TAX PAYERS, WHO ARE ALSO YOUR CUSTOMERS.”

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Posted 5 years ago

“My card was denied because my bank blocked my card (I was unusually active in online buying these days). The TESCO team was kind enough to wait and renew my order while I was dealing with my bank. Thank you very much!”

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Posted 5 years ago

“As I approached a store assistant, a Harry Kane lookalike served me after going bright red he showed me where the condoms are. He then proceeded to make a rubbish joke about how he done stuff with Madeleine McCann. As he turned round he nearly took my head off with his big nose. He's got a prison haircut and his teeth looked like he was hit by a bus. As I walked out the store the slabhead shouted TTTTEEEEESSCOOOOO!!!! ( Like Harry Kane ) . P.S. IF he had something wrong with him, I wouldn't be surprised.”

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Posted 5 years ago

“food was leng but staff thought they could come into my house and carress me all over while i was sleeping”

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Posted 5 years ago

“Ok. This is for one item only and not the whole store. Therefore I cannot say anything about anything else. I have given five stars for one reason only....they have what I have been searching for....MEATLESS VEGETARIAN TOAD IN THE HOLE. YES!! This is at their Dover Kent store. Truly delicious sausages better than any meat ones and the batter great too. Well done Tesco.”

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Posted 5 years ago

“Was offered an interview during my last week of uni. Had many assignments to be completing but I had to prepare for a phone interview, sat waiting for a call for over an hour, however didn't receive a call. I phoned them and was promptly hung up on. I also emailed and still haven't heard back despite their guarantee to get back to me within two days. Very impersonal and unprofessional. When I visit the stores the employees are always chatting, and customers end up waiting ages for the self serve to be approved due to their long conversations whilst working. Not impressed.”

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Posted 5 years ago

“Tesco BOLD STREET LIVERPOOL So i bought some chocolate from this store yesterday after eating half of it Noticed this morning it was 4 mnths out of date 🤬🤬 WTF not a week 01 2019 Had the cheek to offer me my £3 back See you in court Fuckers”

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Posted 5 years ago

Tesco Direct is rated 3.2 based on 2,178 reviews