Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,178 Reviews

55 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,178 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The recipe of Tesco's Raspberry Trifles desserts 3×145g packs seems to have changed for the worse as they now taste bland and of much poorer quality.”

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Posted 5 years ago

“Tesco extra in Andover hants has been selling whole chickens that are gone off but still in date, you open the packet and it stinks like fish, it's not a one off either sadly as it's happened numerous times”

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Posted 5 years ago

“Very good”

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Posted 5 years ago

“You tried your best to help me and when I go into Tesco everyone you always ask if you need any help”

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Posted 5 years ago

“I did buy TV in Tesco on May this year. The TV get broken. I went back to Tesco Shrewsbury, at shop they did tell me I need to call the Tesco tech support, and the games started. They took the TV for service after a big fight, and kindly send back with information the TV is working properly and doesn't need any service. I put TV on for first few hours and it worked perfectly but after a while it lost all picture on screen. The signal is 100 or 95 percent, but I can't watch TV because it got no picture but a crackling voice. I called them back and I requested all paper work so I can take them to court. But is nothing done and makes so much problem. My advice if you don't have nothing to do go and buy electric from Tesco and they make you very unhappy and busy. Also you will have 1 extra dud at home.”

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Posted 5 years ago

“Well My GDPR is breached guys. Tesco guys acting bully in store and outdoor. I am overcharged and the CEO cant do anything. Tesco 2994 has became more biased and racially monopolistic. The managers bully customers and make them run away. The customer services never able to resolve problem. Employees salary hours are changed on computer system and people work for free. Poor”

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Posted 5 years ago

“I won second prize in a competition!!!! And the prize was an entry into another competition it's a con to find who supplies your energy ,insurance holidays,mobile supplier etc etc who is in charge of your competitions Honest Boris Johnson .?”

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Posted 5 years ago

“Fantastic service by the petrol kiosk staff at Tesco Chepstow on Wednesday, they couldn't help me enough when I had a slight problem - they are the unsung heroes there. Thankyou Kerry and staff, face to face customer service at its best!”

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Posted 5 years ago

“charge customers £70 for using their carpark when grocery shopping - will never shop here again , and don't bother complaining to the CEO as he fobs you off with their terrible customer service team”

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Posted 5 years ago

“terrible customer service. Also charged me £70 for using there car park for a shopping as I went to another store before theirs. Did my shopping in there store every week but NEVER again. wish i could give 0 stars for being treated this way”

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Posted 5 years ago

“Always had a good experience. Always on time..staff happy to give refunds to bad products and do it straight a way with no bother. I have never been so happy with online. Thank you tescos”

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Posted 5 years ago

“Go shop for shopping late on sunds”

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Posted 5 years ago

“A modern forward thinking company that is ahead of the game. They are very economical with their costs now and have been at the for front for some time.. Keep up the good work. Les S”

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Posted 5 years ago

“excellent service”

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Posted 5 years ago

“I recently ordered party food for my 70th birthday. It was delivered by an excellent driver and the food was excellent.I highly recommend this service for Quality food for reasonable prices. Many thanks”

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Posted 5 years ago

“Evereting is Okey”

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Posted 5 years ago

“There's an awesome member of staff at brownhills on the tills called Sam Davies he is very polite and helpful he also has a happy way about him he's a credit to Tesco and I hope he gets rewarded for it 😀”

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Posted 5 years ago

“Terrible service. Brought a TV which constantly turns itself off or freezes. Was told I had to buy a USB for them to send me an update. They then said that they would post one out which didn't come. After chasing I finally got this and the update didn't work. They now want to take my TV for at least two days to repair with a mere £15 as compensation. The TV I have only had for 5 months and has had this issue from the start. Terrible customer service, would highly recommend a different supermarket”

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Posted 5 years ago

“I am disgusted that Tescos have done away with all bags on a so called Trial basis yet the delivery drivers tell me otherwise. No bags means that all online food deliveries are loose in heavy crates making it twice as long to unpack! Delivery drivers reluctant to help, they just stand there like lemons watching and waiting, looking fed up whilst you try and unload the crates. If you have a particular large shop and ask for help you get thrown excuses such as my delivery driver telling me he had a bad back so I replied so do I and don't talk about loose items such as fruit or veg rolling around all over the floor. This is a big mistake Tescos. The old, infirm, those with disabilities or physical problems cannot be expected to dive in to crates to unload each item at a time. Why not give us paper bags like other supermarkets and shops and don't throw environmental issues at me as yours do not add up! You used to provide paper bags for our fruit and veg! It takes too long to unload these crates, the delivery drivers are all complaining as are the customers. It's a very bad idea and I will no longer be ordering my food shop from Tescos online. You have gone down the cheap and nasty route. I actually feel sorry for the delivery drivers. Although I'm always polite, they have customers who are not and bark orders at them in order to unload these crates. You really really didn't think this through did you.”

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Posted 5 years ago

“Great website and easy to use. Products always arrive in time and a great choice”

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Posted 5 years ago

Tesco Direct is rated 3.2 based on 2,178 reviews