Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,178 Reviews

55 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,178 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Online order - After waiting 7 days for my groceries (earliest slot I could get) Less than a quarter of my order delivered all staple grocery items out of stock, potatoes, carrots, peas, beans, beef and fresh chicken peas, Milk substitution to oat milk which I never buy, Cabbage came so small and old leaves turning black (not what I would pick up if I was able to go out to shop) And nearly every item was a substitution so disappointed, my order was £140 but delivered was £50 and this included dog biscuits £12 and Mother’s Day chocolates £8 so the remaining £30 was groceries which is supposed to last 3 weeks. the next earliest delivery spot being three weeks away. So much for supporting the elderly in shielded isolation, will look elsewhere for support at these uncertain times.”

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Posted 5 years ago

“Very helpful staff”

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Posted 5 years ago

“Cant buy nout due to corona”

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Posted 5 years ago

“Foreign object in sliced Red Onions packed for Tesco in Ireland chick in eggs Purchased via Tesco from happy Eggs Tesco response NONE”

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Posted 5 years ago

“me and my friend Josh Gordon Galbraith really enjoyed our romantic trip to this amazing supermarket. I got choco buttons and he got jelly babies!!! Highly recommend this business, good boys!”

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Posted 5 years ago

“In Tesco Cafe in Dunfermline, I ordered a roll with bacon and sausage. I took it back because I thought they had missed out most of my sausage, but surprisingly, I was told the sausage on the roll which was literally the size of my little finger was the correct amount of sausage. The roll cost £3.75 and the sausage alone cost £1.00. I got a refund and won’t be getting anything else at the cafe from now on. POOR SHOW TESCO.”

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Posted 5 years ago

“cheep and good quolaty items”

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Posted 5 years ago

“A man reportedly conning people for money saying he has a child in car and needs petrol to get home . He done my mother in law for £5 today ! Now Tesco know about this man and yet , say there is nothing they can do , even thou there was a murder in car park , they still don’t have security and the means to stop prowlers ! Tesco’s is a shamble for the way they spoke to my mother in law and the lack of concern they showed regarding this matter”

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Posted 5 years ago

“The delivery person was excellent but I think that Tesco should have a better way to inform customers if it is unable to deliver anything because it is not in stock. Very disappointing.”

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Posted 5 years ago

“Horrible experience from Tesco Online shopping. Yesterday my boyfriend decided to order our grocery online from Tesco (after me insisting to shop in Asda, God knows for which reasons, we’ll find out soon). So I agreed on #Tesco. We spent our two precious hours of a day-off going through all the products available, taking into consideration our dietary restrictions. The next morning we were supposed to get our shopping but instead we received a call from the driver saying that he couldn’t find the way to get to our flat’s door since of one of the four different accesses is partially closed due to works going on since two weeks. So my boyfriend decided that he would kindly help the man by suggesting him the other possible ways how to get to the place but, instead, the driver decided to not to listen to him, complained and drove away keeping the shopping and left the place! Isn’t that funny? Hahahaha (ironically one week ago we did an order which was delivered without any problem). After calling the customer care centre and agreeing on postponing the delivery we received a message one hour later where they said they wont do the delivery at all!!!!! So my boyfriend, being very kind in nature, wrote a message to the customer service to proof the that the delivery was possible by recording them a video on “how to get here”! I was literally laughing on the laziness of the driver and on how unprofessional people can work for Tesco, one of the leading grocery store in the UK. All they have created was delays and frustrations. It was very disappointment to count on their customer service which didn’t do anything to resolve the matter and rather kept using this excuse: “I am really sorry BUT as this is something outwith our control, WE WON’T BE LOOKING TO GIVE ANY FORM OF GESTURE.” Their best apology was to delete our membership, including all the emails and the natural refund for the useless payment made, with only one difference, half of our list was missing on their refund list and that was also with different products which we didn’t even order! Amazing customer service (sarcasm of course).”

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Posted 5 years ago

“To Tesco Marketing: FEEDBACK ON EMAIL MARKETING THAT TESCO DON'T WANT TO ADDRESS, PLEASE NOTE: The bulk of these so called offers are bad for everyone’s health as they are larded with sugar, corn syrup and fats. Please stop trying to sell these terrible products to me and take this on board on how you sell in and on your physical and virtual stores. I have never seen so much of this bad selling since I came back to Scotland. No wonder so many people here have ill health due to bad eating habits.”

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Posted 5 years ago

“Bought some frozen vegetables from Tesco The Growers Harvest. Beware Onions are in the bag. This is not an ingredient on the pack. For people who have an Allergy this could cause problems.”

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Posted 5 years ago

“Sent to a friend”

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Posted 5 years ago

“I would just like to thank the team at Tesco Express in codnor. Your customer service skills are fantastic nothing is too much trouble. I'm always greeted with a friendly smile. The store is always well stocked and well presented. And a special mention to store manager Matt. Iv never seen him not pitching in. Hes always re filling shelves. And tidying the store.”

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Posted 5 years ago

“thses Tesco review is a scam thay don't put ur complants up thay get disgared”

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Posted 5 years ago

“im violated and been abused buy your security and manager at gloustershire store I was stop and forced back into the store buy a security geard with a extream problem than when I tried to make a comlaint to the manager he was very rude violet and him and the security geard orderd me out the store with a freat of getting me arrested buy ringing the police these as to stop the abuse the bad atiute of staff security and management all think thay have the power to treat and do as thay will to any costumer who gets abused and trys to make a complaint owe can these stores get away with this thay need closeing down and being no more im sueing thses store as from now who is in charge who is the person that picks igrant staff hard African security people who com from a 3rd world country to put the bounce on white costumer with back up from a violent rude manager Tesco should be not used buy famleys its not safe for women or kids or any 1 to use these stores the methord thay use when compland to is that the costumer is rude to instantly put the customer in the rong with the customer having no power to evan make a complaint I feel Tesco boss need to be shut down any store that as rude violent staff n security and mangment shud be closed down England is becoming a 3dr world country every were u go is not right for famleys not right something shud be done .the town counsel should close these supermarkets and invesgate tham and thir horrible methords what thay think thay can get away with is terrble”

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Posted 5 years ago

“products are top quality, top customer service”

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Posted 5 years ago

“An excellent experience.”

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Posted 5 years ago

“Completely abysmal service from the call centre in Scotland. Staff are rude and need some basic customer service training”

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Posted 5 years ago

“WHY DO YOU NEED TO RUIN YOUR READY MADE DINNERS AND OTHER FOODS, BY ADDING FAR TOO MUCH PEPPER, GARLIC, etc. HAVE JUST COOKED YOUR SPECIALITY LANCASHIRE HOTPOT AND OUR MOUTHS ARE ON FIRE. MY HUSBAND ONLY HAD A COUPLE OF MOUTHFULS AND HAS LEFT THE REST. COMPLETELY RUINED THE MEAL - WHY CAN'T THEY BE JUST THE "REAL FLAVOURS" ANYMORE. THIS HAS HAPPENED ON NUMEROUS TYPES OF READYMEALS THAT WE HAVE PURCHASED. WE WILL NOT BE BUYING AGAIN. IT HAS PUT US OFF TRYING ANYTHING IN THE FUTURE!!!!!!!!!”

Helpful Report

Posted 5 years ago

Tesco Direct is rated 3.2 based on 2,178 reviews