Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,178 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,178 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good offers and lots of choices”

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Posted 7 years ago

“Every thing I required in the same place never moved. All sections clearly signed.”

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Posted 7 years ago

“Great store with great prices.”

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Posted 7 years ago

“good helpfull staff well stocked”

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Posted 7 years ago

“Tesco have a wide range of products on offer with prices to match and a great reward system in place for their customers”

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Posted 7 years ago

“Cheap and reliable”

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Posted 7 years ago

“good prices, convenient”

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Posted 7 years ago

“Fast delivery”

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Posted 7 years ago

“They helped me find everything i needed just out of stock of GC rolls”

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Posted 7 years ago

“generally good value for money and helpful staff”

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Posted 7 years ago

“Clean store not too busy not having to question.”

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Posted 7 years ago

“Good service.quality item”

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Posted 7 years ago

“Their self service machines don't shout at you like the ones in Morrisons. I'm constantly reverting back to a 9 year old boy and saying sorry, and I'm not sure what for! I sometimes go out to my car and have a cry and then look in the mirror and tell myself "you're better than this graham, get it together!" And turn my self help audiobook on that's entitled "how to deal with self service robot machines shouting instructions at you, and why you shouldn't let it drag you down". After 45 mins of that, I finally feel confident enough to drive home; but then I realise I've used all my tissues and have to go back into Morrisons and the cycle begins again! Please send help!”

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Posted 7 years ago

“Next day in store delivery, free of charge and easy to take things back for a refund when necessary.”

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Posted 7 years ago

“Discounted tv”

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Posted 7 years ago

“I got a good Father's Day present and all the groceries I needed.”

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Posted 7 years ago

“Easy to find all products, reasonably priced & staff fairly friendly.”

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Posted 7 years ago

“good prices”

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Posted 7 years ago

“went in and found all the items i was looking for and i did not have to wait at the tills to be served”

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Posted 7 years ago

“Good on line choice covering just about everything. I was shopping for cheap suitcases and got 2 for £46 cheapest I could find anywhere else on line. I was kept up to date on the delivery via email and received goods within a week. very happy with the quality of the cases and the way they were kept free from transit damage in thick boxes”

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Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,178 reviews