Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,178 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,178 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shopping delivered on time with no mistakes”

Helpful Report

Posted 7 years ago

“Website is easy to use and the range of products that they have for sale is unrivalled. My product arrived quicker than expected and was cheaper than other places that I'd looked at online.”

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Posted 7 years ago

“They get a lot of stick in my small town but I love the place”

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Posted 7 years ago

“Handy handy handy”

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Posted 7 years ago

“Ordered a hand mixer online. Was able to get free click and collect from the Tesco right next door to work which was very handy and it was available after only 2 days so was pleased with the service and pleased with the product and price.”

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Posted 7 years ago

“Very convenient and not far from home. Bargains to be had most evenings.”

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Posted 7 years ago

“Very convenient and not far from home. Bargains to be had most evenings.”

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Posted 7 years ago

“A member of staff helped me to immediatelly find goods and helped fill my trolley, which made for a good speedy shopping trip. (Am disabled and on crutches). Would recommend this store which is spacious and clean.”

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Posted 7 years ago

“Very good”

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Posted 7 years ago

“Always happy to help”

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Posted 7 years ago

“They usually have what I need, it's convenient to me and the fruit and veg doesn't go off as quickly as it used to with Tesco!”

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Posted 7 years ago

“Because”

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Posted 7 years ago

“Parking is a dream. Hardly ever have to queue at tills. Great Sales - bought a 20l Mirror face Russel Hobbs microwave for £49.00”

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Posted 7 years ago

“Just convenient and I collect their points”

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Posted 7 years ago

“The website proved to be a little troublesome & I wasn't able to use my Tesco vouchers as the products on line were from a company endorsed by Tesco which annoyed me a little! The items have however arrived on time with free delivery.”

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Posted 7 years ago

“I've shopped there for 30 years, reasonable prices, friendly staff”

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Posted 7 years ago

“Helpful staff”

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Posted 7 years ago

“Everything you need you can find it there”

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Posted 7 years ago

“Self check out service available in more tills than usually.”

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Posted 7 years ago

“Had problem with delivery and it was rectified immediately and the lady I spoke to was very apologetic and sorted everything out immediately”

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Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,178 reviews