Tesco Mobile Reviews

Name: Tesco Mobile
Rating: 2.70

2.7 Rating 103 Reviews

41 %

of reviewers recommend Tesco Mobile

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2.7

Based on 103 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been with Tesco Mobile for some years but recently discovered that when there is a problem, help is non existent. My phone stopped receiving calls and texts one month ago. Despite repeated calls (10), 3 visits to Tesco Mobile Shop, the problem has still not been fixed. Apart from the guy who I dealt with in the shop, the rest of the customer service team have proved to be totally incompetent. They fail to keep me updated as to what is happening and when I ring I am told the problem has been escalated. Avoid!!!”

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Posted 1 year ago

“Excellent service buying a new phone from in-store Assistant extremely helpful”

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Posted 1 year ago

“I got my phone in may its now october i have faced zero issues and employee PriyaP helped me out to find my PUK code to get my phone unblocked she was extremely nice and managed to help unblock my phone”

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Posted 1 year ago

“Tesco xtra Dudley excellent service @ advice from staff especially Vikki who deserves a mention.She had a perfect way with her explained everything about my new phone .She made my visit extremely satisfying. Thank you Vikki.”

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Posted 1 year ago

“Consistently bad reception, line cuts out and disconnects daily. No voicemail facility, mis-sold the contract as no one told me there was no voicemail or that the line was consistently bad in my area. Customer Service appalling. They are rude and just fob me off. I have been fobbed off with needing a new SIM. I have already changed the SIM once it doesn’t change anything. Said they will send out another new SIM . Not done. Said they will send another one. Not done. Tesco lied to the Ombudsman that voicemail is now fixed, it isn’t. The woman agent said that voicemail is an ongoing issue, and Tesco have no plans to fix the lack of voicemail. They fob me off all the time. As mentioned, fobbed off twice with needing a new SIM and then that I need to try a Device Guide. This consisted of a email with a guide on how to use a mobile phone. Nothing to help the phone work is picking up reception. These people are liars and cheats and I would not recommend them to anyone. Their network also does not support texting with certain numbers such as Plusnet, Virgin media, or hospitals. And you cannot use their network on iPhones to tether. They don’t tell you that do they? AVOID at all costs. The cost is substantial with a phone and network not fit for purpose.”

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Posted 1 year ago

“Great service from Rihanna at Tesco mobile in Petersfield store, very knowledgable and polite, compared to previous encounter with Ben at Winchester shop absolutely hopeless and unhelpful to my wife ( maybe because she was disabled and 76 years old and didn’t want to spend more than £7.50 per month)”

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Posted 1 year ago

“Bad service from start to finish”

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Posted 1 year ago

“Tesco disconnected my number after I credited £30 to my account and now don't seem to be able to reconnect the number, which is a business one, after a month and loads of calls to them despite many guarantees that it would be working after 24 hours. Can't wait any longer I'm off elsewhere Avoid.”

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Posted 1 year ago

“Very bad service cheap service unprofessional staff customer service last 5 days sim not received my phone not working 5days and no one care about that so don’t use Tesco Mobile worst experience ever.”

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Posted 1 year ago

“Three weeks and still no sim card and customer service no help just tell you we will resend and wait four working days , Can get the phone and sim next day but not a sim or any way of tracking order.”

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Posted 1 year ago

“Disaster from the start , changed from o2 for a better tariff . Fone would not switch off answer fone . Three Sims later and a new fone (told it was faulty) it still did not work . It took a month to find out they had an issue . To make matters worse they took out D/D for both fones . It took weeks to sort . I eventually just went in and turned it off after 6 weeks . No call or anything to tell me it was sorted . Stress , stress , stress . This is a fone used for medical emergency.”

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Posted 1 year ago

“Great service at Loughborough Tesco. ( Park Road) 23/06/23. Thanks to Nilam for taking the time to explain and set up my new Galaxy. Much appreciated. 😊”

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Posted 1 year ago

“When your service drops with tesco as im sure it does with all providers you try to speak to customer services for either compensation or a complaint this is where your problems start you will be ignored told they will ring you back spend hours on the phone getting nowhere you see this is why tesco have least complaints than any other provider because you cannot complain you accept their offer of money off your bill for a phone you have no signal for or nothing .excellent cut out the middleman go straight to o2”

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Posted 1 year ago

“Worst customer service I ever received from any company. Customer service have no access to anything, all they do is to leave the notes on your account. All I need is letter of usage from more than a month and they have no clue how to do that. Their outlet staff which is customer service have another customer service 🤦‍♂️ they need to chat to discuss queries.”

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Posted 1 year ago

“went to woodford green tesco to renew my contract yesterday.Lady called Vicky was very helpful and managed to reduce my monthly payment and give additional GB aswell.very pleased.”

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Posted 2 years ago

“OK, I very rarely get annoyed enough to write a review. However I'm absolutely fuming at the complete at utter incompetence of Tesco mobile. I had a bill query regarding my simm only tariff. Which was sorted immediately, the operator then after chatting convinced me to take out a new contract "don't worry I'll write off the remaining 20 months of simm only remaining" I received my new Flip 4, lovely looking phone, the change over from the old simm to the new will be trouble free. The the incompetence starts, 4 days I had to wait with the tesco mobile staff telling me this never happens! Well it's happening to me. I called every day as I need a mobile phone due to my job!! 4 days later it goes live, then they want a pat on the back! Now today, I received a bill telling me I'm being charged for ending my simm only contract early... You said I wouldn't have to pay that?? What's going on? Your elbow doesn't know what your backside is doing. Now there going to listen to the previous conversations to make sure I'm not a lying... Your the ones telling me lies" this never normally happens" I have my flip 4 for 2 weeks, 4 days of which I can't use as the simm isn't live. Then after 7 days the phone won't open, but tesco dont cover this in their warranty! Because I didn't take their insurance out!! Come tesco up your game or just sell groceries. Most likely go back to O2 if this is the level of service that "never happens" If you're thinking of changing to Tesco mobile.. Good luck. Not a happy Geoff”

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Posted 2 years ago

“I have the same complaint as Sean who has left a review. Tesco have been have even been charging me twice in one day !”

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Posted 2 years ago

“We visited the store at Kidsgrove yesterday and Rihanna and Lewis the two staff who attended to us were exceptional. We are elderly people and we get a bit fuddled at times but they both treated us with kindness and consideration. They explained everything clearly and concisely and even took the trouble To set up our phones ready for use. All in all we found it to be a very positive experience and we will certainly be Recommending Tesco to our Family and friends.”

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Posted 2 years ago

“It's not easy to find out what I'm being charged for the various types of call I make.”

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Posted 2 years ago

“Tesco mobile have taken over 50 pounds from my bank account that they are not entitled to. I am currently reporting them through my bank for fraud. Do not give Tesco mobile your bank details or you will regret it.”

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Posted 2 years ago

Tesco Mobile is rated 2.7 based on 103 reviews