Tesco Mobile Reviews

Name: Tesco Mobile
Rating: 2.70

2.7 Rating 103 Reviews

41 %

of reviewers recommend Tesco Mobile

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2.7

Based on 103 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thankyou to the member of Tesco team who helped me sort out a query I had with my Tesco phone account this morning. Exceptionally patient help and advice today from a very knowledgeable person in the mobile phone department! Hope they enjoyed a stiff pick- me-up after dealing with an elderly pensioner who is not the brightest cookie in the pack when it comes to present technology. Their patience was remarkable and sorted problem! Thankyou Tesco”

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Posted 2 years ago

“Good customer service. Good value monthly payments. Great selection of latest phones”

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Posted 2 years ago

“Paying insurance with Tesco they still asked for money for a hand set that does not work. Terrible service never again after being a loyal customer for years. It would help if customer services understood problems.”

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Posted 2 years ago

“Value for money”

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Posted 2 years ago

“returned new phone to tesco by dpd they got their phone back i have a contract with them for 2 phones one was lost so ordered a new one for my partner he found is old one so returned the new one my bill for aug came in at 390pounds they said dont worry you will be refunded my bill should be 30/40 per month got sep bill in 40 fine still no refund from last month they owe me 360 pounds still waiting lost track of the calls to them called again today said they would call back at 1.15 still waiting it is now 4.20 not happy with them”

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Posted 2 years ago

“ongoing SIM problems which straddled the warranty lifetime of the phone. Despite the problem not being resolved during warranty, Tesco insisted on taking the phone back for repair (I was told this takes 3 weeks, and I have to pay). I refused the offer and tried to complain about its unfairness. Bad mistake. Over the last 5 days I have spent 6 hours trying to have a meaningful conversation with Tesco Mobile. Their staff won't register a complaint, won't pass you on to a manager and won't honour promises of a callback. Utterly disgraceful”

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Posted 2 years ago

“Have always found easy to use. Any questions answered within a acceptable date”

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Posted 2 years ago

“I have used the family package option to get three mobiles on pay monthly contracts. The price is affordable and added on perks are available and allow me to save more or add on extra data, for example. In a world of increasing cost of living, Tesco have kept their price promise throughout my contract. I highly recommed Tesco Mobile for affordability,options, ease of set up and customer support is excellent.”

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Posted 2 years ago

“I ordered two Samsung mobile phones 📱 over £400 order. Due for delivery on 26th Feb 2022. Didn’t arrive contacted customer service they opened an investigation with DPD. Customer service said I would receive a call on Friday to give me an update. No one called had to chase, and still no update. They think the phones are lost, but still haven’t offered me a refund.”

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Posted 3 years ago

“Very helpful very friendly very courteous very good price”

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Posted 3 years ago

“Good set up ,and good deals”

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Posted 3 years ago

“I joined Tesco mobile on Saturday. For the first 2 hours of putting the SIM in my phone, I had to call customer service 8 times and had 2 chat conversations. I had constant problems and come call number 7, I had had enough. I asked for a refund. I bought a 5£ bundle and had £10 of credit that was unused. They refused to refund me and told me if I left Tesco, I'd lose all my credit. That is absolutely disgusting. My plan is working now but once I have used the £10 credit, I will be leaving Tesco. It is unacceptable to refuse to refund someone for the poor service you supplied (I didn't even ask for the £5bundle I was trying to use to be refunded). Because of the refusal to refund, I am leaving Tesco and will go elsewhere. Vodafone refunded me when I left them. If they had offered cheaper PAYG plans, I would never have left Vodafone. Now it's Tuesday and I have no service. I have had Tesco mobile for less than 4 days. Moving to Tesco was the worst decision I have ever made. I filed a complaint, called and checked that the complaint had been done, and guess what? The incompetent advisor hadn't filed the complaint. Have tried speaking to a manager twice and guess what? They refuse to take calls. This is the most disgusting service I have ever had. If you are thinking about moving to Tesco mobile, DON'T DO IT. Unless you like to be constantly annoyed, love having no service, and love constant problems. You have stolen so many hours of my life. Will be ditching shopping at Tesco too after this. Good riddance when Tesco free life day finally arrives. 🍺🍺🍺🍺🍺🍸🍸🍸🍹🍹🍹🍸🥃🥃🥃🍷🍷🍷🍷🎇🎆🎇🎆🎇🎆🎇🎆🎇”

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Posted 3 years ago

“Very poor customer service from executive department. Will be changing providers and not shopping at Tesco supermarket again”

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Posted 3 years ago

“they overcharged me for being behind on my phone bill I was charged 50 euro and I rang to pay it, sorted. Next day another 80 euro is charged from my account and they claim they can only see the one payment on there system. after being on hold for over 2 hours. I asked when my contract was up and they added on 7 months from when i suspected it was suppose to be up. I finally got they to look into that during the phone call and they concluded that it was only 9 months instead of 16. Really poor customer service overall even though the care assistants are generally nice but have little power to actually fix anything , really bad internet but the relentless billing and late payment charges that stack is just a pain. Would really recommend any one else Tesco is just at the bottom of the food chain.”

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Posted 3 years ago

“Just moved to the UK and I loved the look of the Tesco plan. First go I'm on the phone with sales, going through all the details. After an hour we finally find out I cant sign up because I dont have a UK bank account. Woman was clueless. Sounded like she was on drugs. So second go a week later, I'm on hold trying to get through. Get cut off 2 straight times. From there I said screw this. Have gone with a prepaid plan. Up your game if you want to get new customers! What a joke.”

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Posted 3 years ago

“Renewed 2 contracts one has new motorola phone both for £7 each a month. Other sim only as bought phone last year as cheaper than paying monthly. Used family perks to reduce each by 50p per month. Both have unlimited mins and texts. Think its 2gb data. So on renewal paying £14 in total which is £1.50 per month less than last contracts with new phone for husband!”

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Posted 3 years ago

“Phone is only a few months old but will not let me update apps every time I try singal go.s off”

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Posted 3 years ago

“I live in Canada and i went to use my British phone yesterday and it would not connect to network. I immediately got in touch with Tesco via messenger and after considerable time was advised it was a problem at the UK end. They(Tesco) have since corrected the problem however i still cannot connect as the Sim card needs to be in the UK to reactivate. My annoyance is I probably could mail the card to UK and get it corrected but if it is not done before Sept.19th i will lose my credit on the phone (close to £20.) Takes more than a week for mail to get to UK. Bearing in mind this is all because of an error made by Tesco. I have tried to get the time frame extended but to no avail. I normally travel to UK twice a year but due to Covid i am unable to do so. I am very disappointed with Tesco for their lack of consideration. How they rob people of money and get away with it. I certainly will be looking for a different phone carrier when i managed to get back to the UK.”

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Posted 3 years ago

“Went to purchase x4 mobiles for business , passed credit check , money was taken from my account , then was told my order had been cancelled with the fraud department , I tried to get intouch for an explanation , but there reply is we cannot give you an explanation ! This has since lowered my credit score , when I passed the checks , & they took my money , this is so unfair that they can do & get away with this , don’t use Tesco mobile terrible customer care !!!!”

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Posted 3 years ago

“Thank you to Samir at the Luton Tesco mobile shop, who was very helpful and polite when my husband and I asked his advice. We are very pleased with our new phones and very grateful to Samir who sorted out the transfer over from our old phones.”

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Posted 3 years ago

Tesco Mobile is rated 2.7 based on 103 reviews