“Ordered my wife's new coat and a few more bits totaling to 450 pounds on the 16th of november for her birthday on the 25th of november, also paid for 2 day delivery, it's now the 6th of December and I've repeatedly emailed and asked but nothing is happening, in been egnored and it's not even going to be here for xmas by the looks of things”
“TESSUTI is JD SPORTS !!! ordered on-line, everything showed in stock great I payed for the items all ok. Email saying your order is getting processed and will be with you soon. Great once again !! Everyday text saying sorry for delay we are getting your order ready !! 3 weeks later I get a email stating your order has been dispatched. Hmmm ok at least it’s on it’s way. Package arrived 2 out of 6 items in it and a message your order has been delivered. Phoned customer services demanded refund for missing items to which I got thank god. And said other items out of stock sorry. “Dear Tessuti Would it not be easier to contact the customer within 72 hours or update your systems so your items show on-line IN STOCK or OUT OF STOCK before they order? “ just a thought it wasn’t hard might defuse these bad reviews your getting. Anyone who would like to contact the customer service department direct contact no is 0161 393 7055.”
“Waited 4 weeks for my order and it got “lost” told me they would give me a full refund of £357 and they only refunded £125 will never order again!!!!!!!”
“Never received my parcel then told I would get and refund bye to different people then to phone back to days later to be told I am not getting a refund you are robbing people”
“I wouldn't buy from them again they give me a black friday discount size is too small they give me a refund instead of an exchange so I cant buy the same clothes for the discount price again plus no refund for delivery charge terrible service.”
“I returned my Kingsland trainers and 2 months later still no refund. Absolutely disgusting service, tracking shows they have the item too. Would never use again. 160 down the drain. thieving company”
“Joke 2 weeks plus waiting on item, it’s obviously not coming. Asked to be cancelled still not been domes. So god knows how long it will be till I get a refund!”
“Although the delivery of my item was delayed I did receive it finally and it’s perfect and exactly what I ordered! People need to just have a bit of patience. There’s huge change for businesses at the minute and people need to realise that. Keep up the good work tessuti! And people don’t let the bad reviews put you off they are legit... 👌🏻”
“Placed an order on 26th September received daily texts stating apologies for the delay
Refused to wait any longer after being promised it would be delivered soon they finally admitted my order had been cancelled
Waiting on refund
Terrible company”
“0 stars! Shocking company! Lack of contact.
Placed an order in July! They said this had been delivered, NO parcel ever received. Just short of £800. Ongoing investigations to tell me today that the decision has been rejected.
Do NOT order from this company!!
Scam! Shocking customer service!”
“WOW!!! Letting a customer pay full price for delivery even though it wasn’t on time. Had me waiting for WEEKS for my items! Totally unreliable! Bad customer service. Bad attitude. Order returned. Rather shop elsewhere!”
“Utterly useless, sent me the wrong item requested an exchange never heard anything back from them contacted them via there online form waited a week no response, had to get in touch with the via twitter explained situation 5 times to 5 different people no one would actually answer finally got an answer despite sending them proof of postage they refused to send to the correct items nor refund me so have now had to raise a chargeback claim with my bank which will take another 30 days to get my money back. don’t waste your time ordering whatever you was planning to order, order from elsewhere trust me it isn’t worth the hassle and if you have already ordered from there good luck your going need it.”
“This company is a shambles bought a pair of shorts which were faulty 4 weeks later still waiting on a refund you ring them the don’t wanna no you go I store they don’t wanna no never again will I shop here flannels for me in the future”
“errible customer service. Wouldn’t refund an item claiming it smelled of aftershave. Even though I couldn’t try it on in the shop due to COVID and had to at home. Obnoxious staff and over priced clothing.”
“They are scammers! USE another company as they provide the worst customer service. Dont send you the correct items and then they don't keep in contact with you. I demanded a refund and I had to wait over a month for my money back. Can honestly say I will never use them again and I have told everyone about my bad experiences.”
“Ordered my parcel which is £140 about a month ago, had two dispatch Emails yet my parcel hasn’t even reached Hermes yet for TWO WEEKS it’s been like that. Absolutely shocking customer service & I won’t be shopping with you again, I don’t know how you even have customers. Big fat scam.”
