Thames Luxury Charters Reviews

Name: Thames Luxury Charters
Address: Knot House 2-7 Brewery Square London SE1 2LF, London
Rating: 4.86

4.9 Rating 393 Reviews

98 %

of reviewers recommend Thames Luxury Charters

Company Reviews

Questions

Metrics

4.9

Based on 393 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

020 7357 7751

Email:

enquiries@thamesluxurycharters.co.uk

Location:

Knot House 2-7 Brewery Square London SE1 2LF
London
SE1 2LF

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Thames Luxury Charters 5 star review on 18th September 2019

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The team ensured we were all properly looked after and they were all very friendly. Our students enjoyed the experience and majority have asked for a repeat of it :)”

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Posted 8 years ago

“Superb venue; excellent food and wines; brilliant, friendly and very professional service”

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Posted 8 years ago

“The food was great and the service was with a smile! It was a delight to have a crew flexible enough to make an additional call at Butlers Wharf for late comers stuck in a coach in traffic on Tower Bridge Road.”

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Posted 8 years ago

“The crew were really helpful and accommodating. The BBQ buffet was served below deck and cooked before arrival, although this didn't effect the overall success of the evening. Great night, thanks”

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Posted 8 years ago

“We had a fabulous afternoon celebrating our 25th wedding anniversary on board The Edwardian. Everything went like clockwork & the staff were wonderful - particularly the captain and his mate.”

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Posted 8 years ago

“Personal & relaxed service; they provided a lovely vessel; excellent catering (with many comments from our guests); great attention to detail and customer focused team.”

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Posted 8 years ago

“The staff were helpful and friendly. Everyone 3 years olds to 70 year old enjoyed the food and the Balloons were inspirational.”

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Posted 8 years ago

“Great service and fabulous venue”

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Posted 8 years ago

“We were well looked after and the magician was excellent. Only minor criticism is that we returned slightly early and to extend the bar bill we had to essentially write a blank check as the staff were not able to tell us the additional cost on the boat. Overall would be happy to use the company again.”

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Posted 8 years ago

“Staff were excellent as always and the weather helped.”

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Posted 8 years ago

“It was a beautiful evening, and the staff were very friendly and fanastically helpful and flexible on the day of the event. Many of our wedding guests say that their favourite and most memorable moments came aboard the boat”

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Posted 8 years ago

“Boat was great, food was brilliant and the guests were impressed. Staff weren't friendly very friendly. We weren't greeted by anyone when we arrived on the boat and we didn't have a clue who was who or who we needed to speak to if we had any queries. One gentleman in particular (Tracy) was extremely rude and unhelpful. Made us feel unwelcome, so much so that I complained to the bar manager and captain about him. He was rude, and it seemed everything was a problem for him. I had to ask 5 times for the bunting to be put up outside, this again was a problem for Tracy who when I asked him if it was possible he said in the most arrogant of tones "well we didn't know where you wanted it". I had already specified with Nicolle where we wanted it, but due to her lack of communication throughout our whole booking process this was probably not communicated to the staff. The cordless microphone was temperamental and didn't work properly making it hard work for our auctioneer to carry out the auction properly. The bottom bar wasn't open because apparently I didn't request it to be opened. When I was originally shown around the boat by Nicolle I wasn't told that I needed to 'request' that the bar was to be open on the night. If I had known that I would of course asked for it to be open as everyone has to queue for a long time at the upstairs bar which was ridiculous. The only person that seemed to be helpful was Kristen who took over when Nicolle left. Unfortunately I probably wouldn't use or recommend TLC again due to that one person who made me and my team feel unwelcome which is a shame because our guests had a great time.”

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Posted 8 years ago

“Fantastic staff, a great space. Delicious food! Genuinely seem like a happy team which makes a real difference to how the event came together.”

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Posted 8 years ago

“The Erasmus was a lovely boat that added a little luxury to our event. The event ran smoothly and was a great evening that was enjoyed by all. Especially grateful for going back to the pier to collect a couple of late comers!”

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Posted 8 years ago

“Five stars. Particularly, as a mariner appreciated the condition of the Edwardian and even more the appearance, professionalism and expertise of the captain and crew”

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Posted 8 years ago

“The good weather was part of it. However, we really enjoyed the food, impeccably served and very well prepared and presented.”

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Posted 8 years ago

“good fun, great views”

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Posted 8 years ago

“Great service and great food.”

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Posted 8 years ago

“We had a very pleasant experience as everything went smoothly”

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Posted 8 years ago

“Voyage was VERY GOOD INDEED. Captain, crew and Service were most obliging, caring and UNDERSTANDING OF PEOPLE'S NEEDS. Management experience, however, bad! Naturally I had to see the boat when arranging for elderly, some frail contemporaries. I was told 15 mins walk from Tower Hill or London Bridge stations whereas Cabbie said it to be 40! Had to ASK for rest and facilities on arrival. Louisa then went on holiday, no acknowledgment of cheque. Had not seen Tower Pier! Access: NO WHEELCHAIR KEY for frail guest who became more so, though wheelchairs were there! Two friends could only just support her to her cab. Very distressing! U”

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Posted 8 years ago

Thames Luxury Charters is rated 4.9 based on 393 reviews