Thames Luxury Charters Reviews

Name: Thames Luxury Charters
Address: Knot House 2-7 Brewery Square London SE1 2LF, London
Rating: 4.86

4.9 Rating 393 Reviews

98 %

of reviewers recommend Thames Luxury Charters

Company Reviews

Questions

Metrics

4.9

Based on 393 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

020 7357 7751

Email:

enquiries@thamesluxurycharters.co.uk

Location:

Knot House 2-7 Brewery Square London SE1 2LF
London
SE1 2LF

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Thames Luxury Charters 5 star review on 18th September 2019

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We booked the Elizabethan for a charity event and it was brilliant start to finish. Great staff, well organised, beautiful venue and great food/drink on board. We raised a significant amount for our charity which i attribute a great deal to the wonderful experience on board. We'd love to use you again!”

Helpful Report

Posted 8 years ago

“It is always a good service from Thames Luxury Cruises and The Erasmus is an amazing boat. It is a shame the hire fee is so much as it goes up each year and expect it would be nearer £4,000 next year with the boat's DJ if it was £3,500 odd this year with the extra pier waiting time. We don't think we would risk booking another boat party next July at this cost. It is always a risk with the unpredictable weather we have nowadays. We must thank the boat company for the excellent service over the years though. Regards Julie Davies from Contact Singles”

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Posted 8 years ago

“Thank you to Kirsten and the team on the Edwardian for making our trip on the Thames so enjoyable. Kirsten was extremely helpful with the booking process and made sure everything was perfect for our day out. The boat was lovely inside and fantastic to enjoy the views and sunbathe outside with lots of seating. The team on the boat were friendly, helpful and made sure we were well looked after. The catering was delicious, we were all well fed and the team made sure to cater well for the gluten free dietary requirement who certainly did not go hungry with delicious alternatives to the sandwiches and desserts. Overall, a fantastic day, a lovely venue and great service.”

Helpful Report

Posted 8 years ago

“Management of our event was appalling. Organiser didn't contact any of our suppliers as discussed and many of them almost missed the event altogether. Tap water was served to guests when we paid for unlimited bottled water. We asked for some cocktails and the prices they wanted to charge were absolutely ridiculous. Asked for £25 discount after paying a very large fee for hire of boat, catering and drinks but was refused. Nice venue but in the end we paid way over budget and the event organisers and management were very unprofessional.”

Helpful Report

Posted 8 years ago

“As ever amazing hospitality by Thames Luxury Charters, the re-fit is lovely and we hope to be on board again soon!”

Helpful Report

Posted 8 years ago

“the bar on the boat got quite busy at times so perhaps have a few more bar staff on hand.”

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Posted 8 years ago

“Helpful, friendly staff, tremendous food and a week presented boat. Include a good band and you have all the ingredients for a very good evening.”

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Posted 8 years ago

“A wonderfu evening. The boat is fantastic, service and hospitality exceptional. Would highly recommend for all occasions. Thank you for a memorable evening.”

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Posted 8 years ago

“Thank you so much for your hospitality on Tuesday night. It was great to find out all about your small fleet of boats and the type of events you are hosting. The food, drinks and staff were top notch. The weather even held out for us! Once again thank you. Emily @ Lavender Green Flowers”

Helpful Report

Posted 8 years ago

“The event was overall a nice experience for me, I was mainly sat outside and downstairs where the ice-cream was being made. My only negative was that I didn't get to try the delicious food that was brought out by the waiters as they didn't come to serve us outside or downstairs.”

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Posted 8 years ago

“We had a thoroughly enjoyable evening. The canapes were delicious and varied and the prosecco was free flowing. We loved the cruise too and being able to see Tower Bridge lift was fantastic. Thank you for a wonderful evening.”

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Posted 8 years ago

“The Erasmus was a really stylish boat. Ideal for so many events! Loved the sofa area on the top deck too. Canapes were really tasty, although those on the plastic square spoons were quite tricky/inelegant to eat. Would also be nice to have more non-alcoholic options for drinks, bit disappointing that there was only one mocktail on offer. Loved the photobooth, that was really good fun! All in all a really great experience, definitely am interested in hiring the boats for future events. Thanks again for the invite!”

Helpful Report

Posted 8 years ago

“Excellent event - great food and drinks. Would love to come on another.”

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Posted 8 years ago

“We enjoyed our Summer party on the Elizabethan so much last year that we decided to do the same again this year. We we're not disappointed. The food was delicious and all staff on board were extremely helpful with any questions queries we had. Amber Summerskill”

Helpful Report

Posted 8 years ago

“This is the 3rd year we have enjoyed the pleasure of embarking on MV Edwardian and this one was just as good as the last two. We will return next year! The service was excellent and Dan could not have been more helpful the whole team is a credit to your company.”

Helpful Report

Posted 8 years ago

“First class service on the newly-refurbish Dixie Queen. The crew worked unhesitatingly right up to the last minute to address the lay out, stage and tables to my specification. Food portions were generous, staff helpful and the cruise was smooth-running. All the guests enjoyed the entire evening and said it was one of the best parties they had attended. A massive thanks from me to Thames Luxury Charters and the captain and crew of The Dixie Queen for making our night such a special and fitting one. I recommend them whole-heartedly.”

Helpful Report

Posted 8 years ago

“From the office team to the crew and staff - all have been fun and easy to work with. We have a habit of changing our minds and your team helped us at every step - no hassle. Thank you so much our guests loved it. We would be back in an instant (and currently have the boat on hold for our Christmas party!) Just one thing - the team that came to pick the DJ gear up said that it was quite hard to find, as it had not all been stacked ion one place and it took a while to find.”

Helpful Report

Posted 8 years ago

“Ax alwyas this was an excellent event well run by the company. The DJ this year was much better and more in tune with the sort of music that our students will dance to. The food had mixed reviews from excellent to awful. The sandwiches were great but the skewers not so good. I think last years menu was much better and gave more choice. However I cannot fault the trip overall. The crew and Zoe have been superb. Thanks as always. tim”

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Posted 8 years ago

“We had an excellent time aboard The Elizabethan. The staff and the boat itself are exceptional. It's wonderful to see London from the River both by day and night and all our guests were very much impressed. Thank you.”

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Posted 8 years ago

“We organise a Thames cruise for our staff on an annual basis and have always had a fantastic experience with Thames Luxury Charters - professional/timely communication throughout & excellent customer service - both at the office and staff at the actual event. Thank you!”

Helpful Report

Posted 8 years ago

Thames Luxury Charters is rated 4.9 based on 393 reviews