The AA Driving School Reviews

Name: The AA Driving School
Address: Fanum House, Basing View,, RG21 4EA
Rating: 3.93

3.9 Rating 807 Reviews

73 %

of reviewers recommend The AA Driving School

Company Reviews

Questions

Metrics

3.9

Based on 807 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0330 100 7470

Email:

customer.services@theaa.com

Location:

Fanum House, Basing View,
RG21 4EA
Basingstoke

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The AA Driving School 5 star review on 25th September 2024

146

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My daughter was taking lessons with AA but her instructor had some personal issues so couldn’t carry on. They found a new instructor who cancelled on the day of the lesson. Eventually booked a 2 hr lesson with yet another AA instructor. The instructor shouted at her 3 times within the first 10 minutes for making mistakes to the point that she got him to drop her home and came in crying! Have tried to get through to AA about this but they don’t answer the phone and say use the online chat. Online they were very unhelpful and refused a refund. So she is 18 years old, trying her best to get driving and AA have taken £60 of her money (a whole weeks money for her) and refusing to acknowledge the issue. Avoid!”

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Posted 1 year ago

“I asked to be heard out and try to understand where I was coming from. The driving instructor was awful and treated me terribly and there was a lot of issues because of it. The lesson never happened in the end and I was scammed out of £50 because of it. The instructor was very rude and blunt towards me, his reactions towards everyting was veyr harsh and told me I was probably going to fail my theory test. He was blunt and totally spoke down and belitted a potential student, but then I went ahead and actually passed my theory test with flying colours on the first attempt, so who is he to say that about someone and treat someone with such disrespect, what kind of teacher is that? I don't have much money and I had to spend a ton more, my mental health is unstable and it caused me a lot of anxiety and depression. I was trying to contact management and customer service over and over again and they were very abrupt with me and didn't care at all what I had to say. I never write bad reviews but I had to because this has really agitated and taken a massive toil on me. If you are looking for a kind driving instructor and kind customer service, DO NOT, I repeat, DO NOT, come here.”

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Posted 1 year ago

“Raj was very helpful and taught me a lot”

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Posted 1 year ago

“I passed my driving test from the first attempt, only with 2 driving(minor) faults. I like AA school website, it was very easy to find the instructor in my exam area. Booking process was seamless enough. My instructor Kajanraj Thavayogan is a good guy. I was an experienced driver, he took it into account and taught me not basics, but tips how to pass driving test. I definitely wouldn't have passed my exam from the first attempt without him. We practised directly in the exam area and he told me how to avoid pitfalls and cured my bad driving habits. Also he explained me nuances of UK driving rules because I used to drive in an another country. He car is modern and in very good conditions, so I didn't have any problems with it during my test.”

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Posted 1 year ago

“Thanks to J Rajkumar from AA for being patient and being accommodative with everything to make the driving experience wonderful. Grateful for all the help that is extended and the professionalism in indicating all that is required to pass the test and beyond.”

The AA Driving School 5 star review on 15th March 2023

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Posted 1 year ago

“I have an amazing driving instructor MR.J.RAJKUMA, he's really helpful and good at his job. I pass at Mitcham.”

The AA Driving School 5 star review on 13th March 2023

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Posted 1 year ago

“Had a test booked. The driving instructor cancelled the day before so not only did I not do my test I lost my money aswell. Proceeded to then ring and shout at me during the day all because he didn’t want to get up early. Didn’t do much for my confidence has he’s told me it was my own fault why I failed the first test. He’s now cancelled all my lessons,told me to find another instructor. Shouted yet again and then put the phone down. He was always late for lessons so I never had a full two hour slot.”

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Posted 1 year ago

“Raj was a very patient, enthusiastic and helpful driving instructor. He made me feel at ease during lessons and helped to build my confidence in driving very quickly. I have recently passed my driving test thanks to his help.”

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Posted 1 year ago

“I am absolutely loving my driving lessons with cristian. He’s fantastic, easy going and knows exactly how to make me relaxed when driving. He’s very encouraging and gives me confidence to take the next steps. 100% would recommend him!!”

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Posted 1 year ago

“I am having my lessons with cristian. He is very patient and he always encourages me even when I feel like I’m making faults. I am really enjoying my lessons and I am always looking forward to the next one.”

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Posted 1 year ago

“Another amazing lesson and I feel my confidence getting better and better each lesson. So much reassurance and encouragement throughout the whole lesson. I look forward to my next lesson before I have even gotten an out the car of my lesson I’m doing. I would not be were I am without Christian. Thank you so much. Faith”

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Posted 1 year ago

“Booked my sons first driving lesson with The AA driving school with an instructor called Matthew Myers. My son is autistic and I’ve waited 2 years to get his driving licence due to DVLA process and delays so yesterday (Sat 4th March) was a big day for him which we had worked hard to prepare him for. He was excited and nervous about his first lesson. Matthew was due at 5pm so we were all ready and waiting for him at 16:50, shoes on, licence ready. By 5:10 he hadn’t arrived. I wasn’t worried as with traffic, roadworks etc in my experience instructors can be late but I telephoned him just to check he was on his way. No answer. I tried again, no answer. Maybe he can’t pick up I thought so I waited 5 more minutes and then text him. I got a response saying he had left as we had not arrived for the lesson. We had not arrived, we were there, at our house, ready and waiting. He said he gave people 5 minutes and then left. I tried to call him again, still no answer so I text asking him to come back as we had paid and booked him from 5pm till 7pm. He refused because he had decided after 5 minutes of waiting in the wrong place for my sons lesson to bring his other lesson forward. We asked him to come back after the lesson he had decided to bring forward, ie swap the lesson around. He refused and gave us a barrage of ressons including stating we weren’t a priority, he had other pupils with tests next week and he was driving all over Solihull, Bromsgrove, Alcester so he wouldn’t be back. Appalling first experience with the AA and appalling way to treat a new student with learning disabilities. Going to wrong place, leaving without making contact to check he was in the right place, trying to blame us for not being there. Failing to pick up calls when telephoned four times but able to respond to texts!!!!! And worst of all no apology or awareness of customer service. Cleatly this instructor had no respect for his customers or the AA brand. I would avoid at all costs”

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Posted 1 year ago

“AA driving school is super professional and transparent. Their instructor(Mine was Jahir) is awesome and super supportive. He helped me pass the test in one go with just 5 sessions. He put his 100% to make my realised my mistakes and corrected it on the spot. He is super patient and always push you to go extra mile. Highly recommend instructor. The AA is all online and super easy to coordinate.”

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Posted 1 year ago

“This man ( Shana Gladmore)doesn’t deserve to be a driving instructor. Very rude and disrespectful. He was shouting at me like a kid. Telling me you will be pass you test but I passed with only 4 minors without any instructor’s help. He really dumped my spirit on that day. He took my money and didn’t refund the full amount. Shana is very unprofessional and everyone should avoid him.”

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Posted 1 year ago

“I had my first lesson with Christian yesterday and I was really nervous - after a ban, I've lost confidence/clarity in driving. Christian explained things really well and helped to keep my focus.”

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Posted 1 year ago

“Not all instructor good some of ask u to pay cash or in bank a/c in advance when u paid they don’t care cancel lessons even before one 1hr not coming on time and not refund your money good luck guys”

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Posted 1 year ago

“Very professional and patient with me which was a key motivator for success. Value for money is definitely worth it and thanks again for all your great support throughout! Much appreciated 🙏”

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Posted 1 year ago

“I pass my driving exam with the help of my instructor Jose Caires! Jose must have been a great teacher, providing clear instruction and building a comfortable learning environment. Anyone looking for a driving instructor would be lucky to work with him.”

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Posted 1 year ago

“I have got 10 hours lessons from the Vincent and got passed my practical straight. Vincent is a very good instructor and He is very patient and also strait on the point while driving. He is a 5 star instructor.”

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Posted 1 year ago

“I recently did a pass plus driver's refresher course. I am happy with my driving instructor Rajkumar. He is outstanding in boosting the psychological aspect of driving. He works effectively in getting my confidence on the roadway off driving in a much an effective way. I am ready to get back on the road. I recommend him and AA driving school highly.”

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Posted 1 year ago

The AA Driving School is rated 3.9 based on 807 reviews